Reviews
Don Wood is great!
I had an amazing experience at Don Wood. Will was a great salesman and did a really good job of answering any questions I had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love being able to bring my vehicles in for routine oil...
Love being able to bring my vehicles in for routine oil changes or repair knowing I can trust the care & work being done correctly. Quality workmanship with reasonable costs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service Great People
Carl took care of my vehicle put a new battery in and had me ready to go in no time. Clean comfortable area and could not be more courteous. I will recommend Toyota service department to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
💕💕Don Wood Toyota Service Dept is hand down the best...
💕💕Don Wood Toyota Service Dept is hand down the best automotive service you can receive in the State of Ohio wouldn’t think about taking our vehicles anywhere else...don’t have a Toyota no problem they can work on all makes and models...Plus Covid-19 doesn’t have anything on Don Wood Toyota they are going the extra steps to protect their customers and employees.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful experience
Very easy to deal with. They were all very nice. Thank you Chris.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Best!
This Service Department is the best! From the time you walk in the door, Carl and Rick provide a friendly, thorough, and courteous service environment. The mechanics did a quick and professional job with my vehicle. It is nice to be able to actually look forward to a service appointment!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Don Wood ‘Best in Class’
I originally went to purchase a 2019 Toyota RAV4; however, I noticed that there was a 2020 Hybrid in stock. After speaking with a salesman about the two vehicles we were able to settle on the Hybrid model. When I arrived the salesman immediately welcomed me warmly and began the process of explaining the vehicles to me. Then, as I am new to purchasing new vehicles, he explained the process and walked me through it. The whole time he was very courteous as were the other staff members I encountered. Overall the dealership provides a warm sales atmosphere, understands their vehicles and is willing to educate, and does not take advantage of the customer. Best in class in my book.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steve is great. We love the new car and we only purchase...
Steve is great. We love the new car and we only purchase from Don Wood mainly because because of Steve. Professional!! Only place to go!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Don Wood is outstanding
The front desk guys are attentive, friendly and knowledgeable; the mechanics are thorough and quick; and the costs are very reasonable. It's pretty common for them to get through the routine service or some issue within 30 minutes of me dropping off the vehicle (and I should have just waited). I have taken my vehicle to Don Wood for service for 20-plus years and have never had a problem with anything they've done. If anything, they've treated my car better than I do, and that's saying something! We've purchased two vehicles (both Toyota Corollas) from Don Wood as well, and the cars have been great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They were quick and efficient replacing my van’s power...
They were quick and efficient replacing my van’s power door cable. They even got it covered under a warranty extension program I wasn’t aware of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
