Reviews
Write a reviewGreat Experience
Awesome!!! From the moment we walked in welcomed with open arms, as if we were family. Refreshments were offered. Finance was Amazing and very helpful. Love West Houston Infiniti would never stop anywhere else. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bought a new Q50
The sales staff went out of their way to make me comfortable and get exactly the car I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Jerry Singh was great ! Helped me find my lost package in the loaner that had been arranged for me
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New car buying experience
Sales person, Terry, was extremely accommodating and helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael Orth's review for QX60 purchase
I recently purchased a QX60 from West Houston INFINITI. Michael Rasco was the salesman I worked with. Michael was great. He was informative, patient with the changes we decided on through the process. He certainly knew the vehicle and was able to answer all of my questions. He showed my wife all of the specs on the vehicle that she will be using on a day to day basis. I should add that I do not like the process of buying a car. In my past experience, salesmen have been pushy and unwilling to listen to negotiation. This experience was quite different. Michael was not pushy and maintained the boundaries that I set at the start of the process. I would rate my experience with Michael Rasco as very good and would recommend to a friend. Michael Orth
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Excellent customer service. Would definitely recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
service
My service adviser was very HELPFUL AND WORKED WITH ME WELL. Josh Jacobs
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
QX 80 Service
Excellent experience and service , and was extremely ecstatic when the car attendant found my missing eye glasses in the loaner vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Auto purchase
I was very please with my transaction in the purchase of a 2015 Jaguar XJ.Mr Larry Porter was very professional and efficient .Mr Steve in finance was very pleasant and helpful.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Consumer
I had a remarkable experience at West Infiniti. After having a bad experience someone else, I was able to come in and they took care of me in time. The atmosphere made me feel comfortable and everyone had wonderful personalities. I will never use another dealership! They are now home to me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
