Reviews
Write a reviewCar buying
Jack Pearson was an excellent salesman. Straight up, no long drawn out process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying Experience
Excellent customer service. Dwayne Dimaria is always our guy when it comes to buying a new Infiniti!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
PhilSue Aggie
Bought my first Q50 from this dealership 4 years ago...I have never gone back to the same dealership before. I wanted the same car...just new, as a replacement. Made an appt with Sebastian...He as there waiting on us at the appt time...Made a good deal and took us to the car I wanted. Very professional and courteous...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
West Houston Infiniti - A Great Team
I bought a Q50s Redsport here in October of 2016 and had a great experience. When my Redsport was drowned by Harvey, I returned to WHI's Mike Rasco to sell a car to me. Once again, the service and knowledge provided by Mike, his sales manager Justin, and F&I guy Ki was exceptional. This time, I bought a Q50S 3.0 twin turbo. I'll do my best to keep this one above water. When I scraped a wheel and needed an oil change on my previous car, Bennie in service was outstanding. With bumper to bumper protection, I look forward to seeing him again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Consistently Great Experience
Great service experience from making the appointment to picking up the car after service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
customer service
Very Good. Was pleased with immediate reception. Although I did not have an appointment. I was received promptly. Diagnosis was on target. Timely service was followed and estimate of service price. They recommended also service for 60 K miles. I am happy with service that I received.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diagnostic service
I have a great relationship with my service advisor Norman Issa , and would recommend that anyone see him. He goes above and beyond what is expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall
Service was great. My recall parts came in early my appointment was moved up and I was able to get taken care of in a timely manner. Benny Bynum was a great help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Job
They perform regular service on my vehicle and done a wonderful job. From service reps to mechanics, all are outstanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Infiniti- QX80
Dwayne did an outstanding job!! Quick to respond and very knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
