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West Houston INFINITI

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (577 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (577 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Car buying

Jack Pearson was an excellent salesman. Straight up, no long drawn out process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying Experience

Excellent customer service. Dwayne Dimaria is always our guy when it comes to buying a new Infiniti!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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PhilSue Aggie

Bought my first Q50 from this dealership 4 years ago...I have never gone back to the same dealership before. I wanted the same car...just new, as a replacement. Made an appt with Sebastian...He as there waiting on us at the appt time...Made a good deal and took us to the car I wanted. Very professional and courteous...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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West Houston Infiniti - A Great Team

I bought a Q50s Redsport here in October of 2016 and had a great experience. When my Redsport was drowned by Harvey, I returned to WHI's Mike Rasco to sell a car to me. Once again, the service and knowledge provided by Mike, his sales manager Justin, and F&I guy Ki was exceptional. This time, I bought a Q50S 3.0 twin turbo. I'll do my best to keep this one above water. When I scraped a wheel and needed an oil change on my previous car, Bennie in service was outstanding. With bumper to bumper protection, I look forward to seeing him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Consistently Great Experience

Great service experience from making the appointment to picking up the car after service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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customer service

Very Good. Was pleased with immediate reception. Although I did not have an appointment. I was received promptly. Diagnosis was on target. Timely service was followed and estimate of service price. They recommended also service for 60 K miles. I am happy with service that I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Diagnostic service

I have a great relationship with my service advisor Norman Issa , and would recommend that anyone see him. He goes above and beyond what is expected.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recall

Service was great. My recall parts came in early my appointment was moved up and I was able to get taken care of in a timely manner. Benny Bynum was a great help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Job

They perform regular service on my vehicle and done a wonderful job. From service reps to mechanics, all are outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Infiniti- QX80

Dwayne did an outstanding job!! Quick to respond and very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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