Reviews
Easy, no hassle, great deal
Everyone involved did a fantastic job, easiest car buying experience I've ever had. I feel I got a great deal and the customer service was exceptional. Gary Schneider, Jenna Thomas and Erik Shipley were all great to deal with. I'll buy my next car at Bozard as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent
From beginning to end, my experience was excellent! Nathan Dippy was professional, prompt and extremely helpful in regards to all aspects of my service experience. If he is not being ear marked for management, he should be. This type of service only happens when someone truly cares about the business as a whole. Christian Clark was very polite and helpful as well and made me feel welcomed and appreciated. He has an excellent attitude, not just with me but everyone he interacted with and should be rewarded for his service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I went in for a recall notice.
The entire service was excellent!! Nathan Dippy was very professional and my car was done within the hour. The entire staff is so welcoming and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything went so smoothly.
When I explained what I was looking for in an SUV, Jim Duran knew exactly what to show me. He was very helpful and explained the features of the Edge I was interested in. When I decided to purchase the SUV the financing went smoothly and I left Bozard Ford completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Low Tire Pressure
While driving, the low pressure light appeared on my dashboard. Immediately went to Bozard and pulled over near the bay where the air hose is located. Went inside and Angela came out and asked Zac to check tires; a nail was found in one of my tires. They immediately brought the car in and fixed the tire. Did I mention it was pouring out! Anyway, as what has become the norm for the Bozard service team, the tire was fixed and we were on our way in less than an hour. Couldn't get that service anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient friendly service
Nathan Dippy did a great job handling my safety recall. He is friendly, professional and efficient and I was in and out of there quickly. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honest and professional
Once again, the folks in the service center at Bozard Ford gave me their best cost estimate and held to the number. I always feel like I am dealing with honest people. Allison in service was excellent and kept me informed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Battery Died
My battery died unexpectedly Saturday. I called Bozard and within 20 minutes Ashleigh was at my house with a loaner. Alex provided great updates on the service of my vehicle (like always).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service! Start to finish!
Impressed thougherly ! Top notch upon welcoming as soon as I drove up to service area. I had some items move out of my vehicle before I got service and they were tripping over themselves to help me out ! And Nathan my service advisor it was very professional and accommodating and the guys in accessories dept. where I had my timt done were phenomenal as well ! Nothing but praises
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The BEST!
The folks at Bozard are consistently professional, courteous, and friendly. Their service center is efficient and FAST. Easy to make appts. that are convenient to me. I can’t sing their praises enough. BUT, know this . . .I travel 35 minutes to use Bozard Ford when their is a Ford dealership less than 10 minutes from me. It is worth traveling to Bozard for what is consistently a positive experience (as opposed to stress and aggravation with the other place). I highly recommend Bozard.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair