Bay Hyundai

Title: Very disappointing service experience We purchased our 2023 Hyundai Venue from Bay Hyundai, and recently the vehicle suddenly lost oil while we were driving and had to be towed to the dealership. The cause has not yet been determined, and we are not blaming Hyundai or the company that performed the oil change. Our biggest issue is the lack of communication and the extremely long wait. We have now been waiting 3 weeks just for the vehicle to be inspected, even though we were originally told it would take about one week. We have repeatedly had to call and go to the dealership ourselves just to get updates. Most recently, my husband went in person and was told the manager was too busy to speak with him. We understand that diagnosing the problem and determining warranty coverage can take time. What we don’t understand is why it has taken 3 weeks just to get the vehicle inspected or why getting basic communication has been so difficult. We simply want our vehicle inspected, the cause determined, and someone to keep us informed.

I attempted to purchase a car from Bay Hyundai, but ended up having the worst car-buying experience ever. This dealership wasted months of my time. First I talked to a salesman and asked about test driving a specific car. I told him I’d be driving from Chipley, so let me know if anything changed. I drove down and was told the car had been sold that morning. No worries, and he said he’d call if anything came in. I never got that call, but I did see what I wanted on the website. I called Byron on May 11th and told him that I wanted to purchase the car. I agreed to come to town, but he called back to say it wouldn’t be available for a couple of days. On May 15th, he texted that it was in. We worked up an agreement, and I did a credit application. He called back to say that he had been wrong about it being on the truck, but it would be in the following week. Despite not hearing anything from Byron, I kept checking back. I was told not to worry, it had his name on it. I offered to put a deposit down several times and the website continued to advertise the car. Finally, on July 30th, he called, said it was in. I asked again for the deposit link, but ended up taking off work early to go to the dealership. They said it had been sold to someone else (with a convoluted excuse). The sales manager, Jeremy, told me they’d keep us both happy because they could get the exact same car on Tuesday and nothing would change from our original agreement. I did not hear from them that day. I called and left messages for several days, but neither Byron nor Jeremy returned my call. Finally, a week later than promised, the salesman called to tell me they couldn’t get it from the other dealership. So much more I’d like to say, but this is long. Just know you’ll get false promises and assurances that aren’t worth a dime if you do business with Bay Hyundai. I really wanted to purchase from them, because I’ve driven Hyundai vehicles a long time and I love them, but I’ll go back to Werner or Mitchell or AutoNation again – never Bay.

Drove one hour to drop a 2026 Palisade that was purchased for some recall repairs. I had an appointment scheduled for 9:30 am, dropped the car off shortly after 9:00 am. At 2:00 pm, I had not heard back from this dealership so I called to get a status update on the repair. I was put on and after about ten minutes of being on hold, I told my wife we just going to pick up the vehicle. During the entire drive back to the dealership I remained on hold and nobody ever came back. Upon arriving at the dealership, I hung up the phone and went in to get an update. The customer service rep said it had just been taken back for repairs. I said I had an appointment at 9:30 am and the car was here before that. The customer service rep said the appointment was just a time to check the car in with them and had no bearing on when the car would be worked on. I told the customer service rep that was the most ridiculous thing I had ever heard. I said when you make an appointment with a doctor you expect to be seen within a reasonable time of the appointment. I asked the service rep if he would be upset if had a 9:30 am doctors appointment and waited until 3:00 pm to get in. No answer. I asked how long the repairs would take and they couldn’t provide an estimated time. The repairs were recall items. They know the issue a know the required repair. They are all national recalls, so I know my vehicle couldn’t be the first to repaired. Yet they have no idea how long it takes. What a joke. If I’ve done something once, I have a pretty good idea how long it will take to do it again. So bottom line, I waste an entire day and still did not get the recall items addressed. If you are a person that values service after the sale, I would avoid this dealership at all costs. I wish I had read some reviews before purchasing a vehicle from them.

Bought a vehicle for wife for mother's day. They delivered. Delivery drivers left immediately. I drove the vehicle. Heard grinding. Took to my mechanic the very next day. I thought it was something minor like a wheel bearing. I was going to handle it. The carrier bearing in the differential was grinding horribly. I communicated all this with the salesman. Called several times spoke to several managers. They were all going to get back to me. No return calls after I spoke to them several times. Ask him to please return my call that day. Literally they are 4 hours away from me. Mechanic said it was not safe to drive back to Panama city. Took videos of the teardow, take pictures of all the damaged parts, sent them directly to them. I've been very patient. I gave them 2 weeks. They don't even have the decency to call you back. I'd feel better if they just told me to go fly a kite. I wouldn't buy a car from them if they had the last one on earth. If I could rate them a zero I would. Beware all potential customers do not buy a car from these people. Save yourself the trouble.

Kenny and Chad the service advisors are good,The diesel mechanic not so much I won't be back.

They were efficient and did a good job. Friendly and helpful as well. Thank you

Our salesman was very friendly and helpful with our seeming pushy and making it seem like he wanted us to buy a car especially the first trip to the dealership when we told him we where just looking and definitely couldn’t get anything that day.

Excellent service department. All of the team members took care of my vehicle as if it was their own. They were up front, honest, and courteous. Ill will keep coming to them for service if they stay this way. Thank you

Good service! Wait time was as stated if not shorter. Friendly staff. Will definitely return.

They have great customer service and do high quality work. Nicole, the Lincoln service representative, is awesome.