Bill Byrd Kia

Dealt with salesman over the phone in the purchase of a new vehicle, and, over the phone conversation can be a little confusing but Mike did an outstanding job of relating the information clearly and thoroughly. Thanks Mike for making the purchase go so smoothly!

Dennis was very attentive to what we were looking for and was very knowledgeable. He was polite and answered all of our questions and was never pushy. We enjoyed our SUV purchase experience with him.

Mr. Cross was excellent. He was personable and very helpful. Thank you again for a nice experience.

Joy L. My Veteran husband recently passed away and left me a small insurance policy and wanted me to use it on a reliable vehicle. I purchased a 2020 Chevy Trax from Bill Byrd Kia, yes it was a used car but they promised me that everything had been checked out except for the tire pressure light and they were supposed to order the sensors and I never heard back on when they were to come in and then the next week the check engine light came on and I was not going to bring the car back to Kia(they couldn't even fix the sensors), so I took the car to Bill Cramer Chevrolet and they had to replace the cadillac converter and the tire pressure sensors to the tune of $3000.00. I had to leave my car for a week and had to rent a car, now as I said my spouse had just died so I had no extra money for all of this and it was going to cost me another $1000.00 for things that were also wrong with the car. I had already paid over $11000.00 for the car and repairs, I had no more to pay so I traded in the car for a new vehicle, not wanting a payment so I used the remainder of the insurance. I took the repair bills to Kia and spoke with the manager John K. and he said that he would have to talk to the owner about a refund. He was supposed to call me the following day, but I had to call him and he said that they could not help me because it would not be beneficial to them to refund my money. So not only do they sell junk cars but they do not have any respect for Veterans, their spouses or their customers. I have never been so pissed off and disappointed in an establishment that would take advantage of a Veteran's widow.

Omar Robinson spent a lot time and effort in helping me and my wife find the right car. Very professional and knowledgeable.

I have always had a great experience when working with Omar and Bill Byrd Kia.

Great customer service. Excellent warranty. Dennis was very attentive but not pushy. The waiting lounge was comfortable.

The dealer worked hard and effortlessly to make sure they could get me in the vehicle I wanted, abd the price I asked.

The salesperson explained everything to us and made everything very easy. Excellent service and delivery.

Was quick on and out and very professional. Was shown all features of my vehicle