Reviews
Why Go to the Dealership
Charging a customer to over $200.00 for EACH analysis is ROBBERY!!!
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ernie, we are deeply disappointed by your experience at AutoNation Ford Orange Park. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (904) 270-9943 to discuss what we can do to help.
Well I dont do these reviews very often ,but I will say
Well I dont do these reviews very often ,but I will say my overall experience was good. The salespersons ( 2 different people ) were great and made my buying experience painless and comfortable. The vehicle has been great and my wife loves here new vehicle! The only issue was the person that handled our paperwork. She got upset and very rude after I declined the extended warranty offers. I never buy into these warranties and just said no thank you. The person got very defensive and Im sure they get a bonus or kickback on these extended warranties. Then the person doing our financing never asked if we wanted to take advantage of the no payments for 90 days with our local credit union? I would say maybe the people that handle the paperwork and financing need to be more informative and ask more questions and less concern on the extended warranty programs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 372-8639. We hope to hear from you.
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (904) 270-9943. We hope to hear from you.
I attempted to call the General Manager yesterday and also spoke to my salesperson about my concerns, I have not heard back from the General Manager yet? I really dont know what the Manager can do about my issue? But I will give them a chance to contact me.
Your service advisors are great - Ranae & Ashley were a
Your service advisors are great - Ranae & Ashley were a pleasure to work with and more importantly on top of things. They were able to get me in for analysis of my problem when the other dealerships service departments were not. They kept me informed as to when the parts were in and got me back in again for the repair in a timely manner. I highly recommend Autonation Ford Lincoln OP for service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the warm recommendation of the team here at AutoNation Ford Orange Park. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hello, Thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Lincoln Orange Park and we hope to be of service again in the future.
Jack was helpful in test driving the car.
Jack was helpful in test driving the car. Once approved for the car he basically ghosted me though. The sales manager was nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us your honest feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation Ford Orange Park
Car buying experience
Easy stress free buying experience . Would definitely buy another vehicle here in the future.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maryann, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
At the Autonation Ford lincoln Orange Park.
At the Autonation Ford lincoln Orange Park. It was a great experience. I was taken care of at my appointment time. The service advisor was very knowledgeable and took great care in getting me out in a timely manner. I would definitely send friends and family to this Dealership. Paul S
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was a great experience. I was taken care of at my appointment time. The service advisor was very knowledgeable and took great care in getting me out in a timely manner. I would definitely send friends and family to this Dealership. Paul S
It was a great experience. I was taken care of at my appointment time. The service advisor was very knowledgeable and took great care in getting me out in a timely manner. I would definitely send friends and family to this Dealership. Paul S
The one price option on vehicles across a large network
The one price option on vehicles across a large network dealerships makes this your best option for the most competitive and fair pricing on quality used cars. The internet manager Jack demonstrated extreme professionalism with quality and no nonsense communication and went above and beyond to help me make my purchase by my deadline including staying over an hour after closing. Most places already treat a cash buyer badly but they did the opposite, I was no less of a customer to them. Not to mention fair and transparent dealership fees without any forcefully added service packages you don’t need. The fair transparent pricing on a large option of vehicles and easy to do business with attitude and model has made me a customer for life and I can’t wait to buy my next car from automation again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very good experience.
Very good experience. Drove further than I wanted to do I could get the service date I wanted, and these guys made it worth it. They were all very pleasant and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
F150 service check
Work on the F150 was done in a timely manner. very little wait time. Great customer service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
S90 Volvo
Great job. Courteous, professional staff who care about their customers. Salesman Said Tala was great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Gregory! We always strive to provide personable and excellent customer service. Thank you again for the review!