Kia of Orange Park

Robert Diagle of Kia of Orange Park was excellent! He got my car serviced faster than I expected. I was in & out. He is a real asset to Kia! He's a keeper!

I purchased my car in November of 2014, and I've had nothing but issues. I purchased a brand new car so that I did not have issues with my vehicle, but of course, I did. To start, my car was lagging and not wanting to accelerate. I took it into service and was told that they could not diagnose the issue, as the problem did not duplicate. So I picked up the car, and of course, the issue occurred once again. As I was driving it to Kia for it be serviced, my car completely shut off on me in the middle of Blanding Blvd. After being without my car for every bit of a week, I was told my fuel pump needed replacing. The fuel pump was then replaced, and not even a week after picking up my car, the same issue occurred. I dropped my vehicle off at Kia once again and they informed me that my fuel injectors were clogged and needed to be cleaned out. This repair was completed and I picked the vehicle up on a Friday afternoon. Saturday, Mid-day, the car started lagging and not wanting to accelerate once again. Called Kia and Tamera (service manager) advised me that I would have to pay $600+ to have my entire fuel system cleaned out. I called Corporate and Sara advised me that I was putting the wrong type of fuel in my vehicle, that I needed to refer to my owners manual, which I did. My owners manual specifically stated that I needed to use 87+ octane fuel. GAS STATIONS DO NOT SELL LOWER THAN 87 OCTANE FUEL. I have been accused of things that are completely irrelevant to the issue that I am having my car, as it was stated that I am using the wrong type of fuel for my car. I have been treated with complete disrespect and my intelligence is being questioned. Mangers say they will call you back, and never call back. I do not agree with the way Kia runs their dealership, and I am ready to drop my car off to them so that they can deal with this vehicle, as all it has been is a complete headache. This vehicle is not a safe vehicle for my family, and that is the main reason for buying a new vehicle. I knew that I would have peace and security knowing that I had a new reliable vehicle with no issues, and that is by far the case.

Now, i've heard of dealers treating women differently than men, but this was ridiculous. The sales guy didn't show us vehicles, he just ran our numbers and ok, our credit isn't great, but enough to purchase a vehicle. We wanted to use our trade in as a down payment. Ok. We also had a budget limit and that is where our sales man got nasty. He was very cryptic, leaving to "run our numbers" and would come back to the desk with no physical info for us, just snarky comments. He, at one point said "I wish people would stop coming in with budgets and just let me run the numbers and do my job". We added a co signer and again, he went to do what he does, and then I suppose he had nothing left to say, so he sent the "sales manager" over to belittle us on this behalf. The first thing out of the "manager's" mouth went to the tune of "I wish people would stop coming in thinking they could get a vehicle for $200 a month price range. It's impossible anywhere, and they are wasting their time." It was as if he were trying to shame us into upping our monthly payment limit, for what? Their precious sale? At this point, we left. No sense in using a car lot that insults potential customer's intelligence. We went else where and managed to have a down payment of 2500 (we were saving just incase)on top our trade in value and they squeezed the numbers. Guess what, our payments are $197 a month. Better sales people work the "impossible" I suppose.

Traded my car....over a month later the loan wasn't paid off for that car. Kept getting calls from former bank about late payments even though I no longer had the car. No one could explain why things were taking so long. Not happy at all! Should have gone back to Chevy! Can't even enjoy the car cause I'm so upset!

I purchased my third Kia on Jan 2 of 2015 from Kia of Orange Park, so glad it was not my first purchase or it would of been my last. JB my salesman was great, I was trying to decide on a higher end model or a lesser expensive one to keep my payment down. JB asked what it would take to get me into the more expensive car and I said a lower payment, he then left and returned with James Schott the sales manager. He had and offer of 60 days no payments on a piece of paper, they would pay Jan payment on my current car and first payment on the new vehicle. I said that sounded good and we proceeded to do the paperwork, little did I know at the time I should have held onto that paper my mistake. Of course I had no reason to not think my offer would not be followed through with. After several weeks I called to check on my payment, JB said he would look into it. He looked through the paperwork and of course no mention of the deal was there, so I was just out of luck. I called to talk to James and he basically called me a liar and said anyone could say that he told them something so they could get it for free. I was shocked embarrassed and very angry, I cannot imagine someone saying that to a customer. I then asked to talk to the general manager Richard DeAugustine and James said he would have him call me. About 10 minutes later James called me back and stated they had decided to send me my payment, again I took him at his word. Of course that payment never arrived, so I called again and he now states that he never called and told me that, I cannot believe the treatment I have been subjected to at this dealership. If you get any kind of offer or deal from James make sure you hang on to that offer or you will never see it again. I have made multiple calls to this dealership and I am getting no response, I have sent the dealership a letter and filed a complaint with Kia, then decided to write this review so any potential customers can be more aware than I was.

I reported a warranty issue on 12-11-2014 and tried to get it resolved ever since, without success. I finally reported this case to KIA USA, however even KIA could not yet get a response from this dealership.

My experience at your dealership was the very best I have encountered when purchasing a car! Ted "Q "Quinones was a very outgoing and friendly salesperson...but never "pushy" as some I have encountered.. and he worked in a very straight forward manner to bring me to a fair trade-in deal that I am very satisfied with. Makes me very happy to be a Kia owner again! My car is perfect for my wife.. very, very happy about that! The fellow (forgot his name now) who was there was friendly and courteous and explained the features of the car to my wife...as well as going over the car.. and that was very important to me....extremely superior to the Kia Soul I traded this car for!! Again...thank you for a job well done.. I am one happy customer!! I will definitely recommend your cars and dealership to my family and friends when they are in the market for a new car!! Thanks!

So after I walked around the lot and decided what I liked, Salesmen had seen me but chose to not come talk to me. I finally walked inside to get someone with sales and stood there a couple minutes before anyone talked to me. I look pretty young and I guess no one wanted to take me serious in buying a car. I ended up working with JB after he walked over to talk to me. We talked that day and he called me later with other cars that might fit into my price range. I talked to him again the next day regarding a vehicle and asked him to finalize numbers on the car and call me back and let me know what the payment might be and total cost for the car out the door. He said he would and never contacted me back. They didn't try very hard to work towards what I was wanting. So I ditched OP Kia and went to Family Kia St. Augustine and got a much better deal on my trade in and price for the new vehicle I wanted. With my first Kia, the service department is MUCH better than sales. They should get some ideas on how to be kind and respectful to all customers from the service department. I never had any issues with Service.

I just bought my 2nd Kia (from a different dealership) but with my first kia, OP did all the service to it and I had one bad experience with them and they quickly and kindly fixed the issue no questions asked. The service department has always been wonderful and I definately recommend the service department, just not the sales department!

We did have a few things go wrong with our car buying experience at Kia of Orange Park, however every business can make a mistake but the business that takes the time to meet with you to make things right at your convince says a lot about them. Kirt is a partner in the business and once he heard something went wrong he went out of his way to correct the situation and went above and beyond. I think very highly of him and the business he is running. I would recommend him and his dealership to anyone in need of a new or used car. Thank you for being attentive to your customers needs and making our experience great. We will be back next time we need a car!! Thank you!!!