Greenway Nissan of Jacksonville

Man I should have looked through all these reviews more carefully before coming to this dump you call a dealership because there is a lot of negative reviews about this place and I first hand experienced it and I honestly have NO idea how there is any positive reviews and 5 star ratings for this place, unless they are just kiss ups and family members. Me writing this review probably won’t solve or do anything and just pretty much wasting my time but HOPEFULLY this will help others out for the FIRST TIME buyers To start it off, Me, first time buyer. I was just looking for a good decent daily driver, I found a 2012 Hyundai Accent with really low mileage. Only 23,000. “Supposedly” looked at it drove it down and back and it was fine. So I bought it. 3 months later the engine took a complete crap. Me thinking that I just bought the xxxx thing they would cover it, NOPE. So after getting it towed back when “I” had to pay for the tow bill which they should have but they said no, I got there and they tried to get me in a newer car... Um what? I’m here to see what you scam artist will do to the car I just bought and now I’m out of all this money on the car? So had to leave they called me and they said it was so in so much. After arguing with them over the phone, they could only take off $500... WHOOP DE DOO... so now I still owe on the car and now I have another bill I need to pay which THEY should have paid after selling me a junk car and it taking a crap on me. It’s unbelievable how many people out here will do this to people. I honestly feel bad for the next person who wants to buy a car from a trash place you call a dealership. It’s pathetic. Hopefully they will see this and rethink their options. From the SERVICE advisors all the way UP to the MANAGEMENT. All the way from Glenn and to Joshua. They are all crooked, they DO NOT care about you or the products they sell, they ONLY care about one thing, and that is the DOLLAR SIGNS baby! That’s what it’s all about right? LOL. How in the world do these people sleep at night. Look up the names on their website and that’s who I’m talking about. One guy isn’t in their but you can walk into the service counter and he sits all the way to the right of the room, you can’t miss him Literally lol To top it all off, picked the car up today. Of course we had to throw our extra 2 more cents in to tell them how big of a scam and xxx they are, all they could say was “YOU BOUGH THE CAR ALREADY SORRY” while he walked away laughing in our faces.... so that’s how you do business. Wow. Note this is the guy who is the advisor I’m guessing and sits all the way in the right corner. Stay far away from this place unless you enjoy getting screwed!

Overall the interaction with this company sucks. From the sales person to the manager; who was loud and belligerent, and tried to talk over you.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. I came in to trade my current vehicle for a particular truck. They ran my credit, got my mileage, payoff amount, etc and said I’ll need someone to co-sign that have a little more income. A day later the manager Tyler called me and told me that I can try for the down payment assistance program, I agreed but two days went by and I didn’t hear anything from them. I then contacted Chris and he told me that I didn’t get approved for the assistance. I asked Chris if we can go back to using my dad as a co-signer and a down payment. Chris told me that his GENERAL MANAGER said he can make it happen and to come in that same day. Well my dad and I get there, the run his credit and everything else. The salesman, I don’t know his name but he was horrible too, comes back and tell us that they were able to approve me if I financed the vehicle by itself and without my trade in. At that point my dad was frustrated and we left. A day later I called to see why would they mislead me into thinking they would be able to get the deal done. They told me they would give me a call back because the managers are “in a meeting.” I’ve been waiting for the managers to get out of that meeting for FOUR DAYS now.

Went there on October 25th to look at 2020 Nissan Sentra SR. Greeted by Antwan and we started discussing the car I was interested in. Gave me an OTD price that was terribly high. Showed him the price on the website and he told me that wasn’t a true price. So I just left. Got home and about 15 minutes later Antwan text me a new offer sheet. We discuss it and I agree to it. Go back and sign the offer sheet. They run my credit and say they have me approved. So they stall around for about 1.5 hours and then Antwan comes back and tells me they are going to put the temp tag on the car and to take it and come back tomorrow to sign the paperwork. So I go back on Tuesday to sign the papers. And sometime between Sunday and Tuesday the general manager decided to change the price to 6,000 dollars more than I agreed to on Sunday. I didn’t realize it until after I left and looked at the paperwork. Called them out on it and they told me that they couldn’t sell it to me at the agreed price because they were loosing money. Needless to say they got the car back. If you aren’t going to honor a price then don’t offer it to the customer. A very unethical general manager.

We have owned Nissan’s for over 30 years. My wife and I have never been treated so unprofessionally. This was our first visit to Greenway Nissan of Jacksonville and last. Ours was a cash buy and my first clue is they would not let me pay with my authorized amounts on credit for the points/ rewards. All they allowed was 5K. Said it too expensive on fees for them?? To make matters worse they didn’t deduct it off what I thought was the cash price of 50K. Instead they combined it with the rebate of 5K for a “delivered” sale price of 60K!!! I never saw this till I got home and printed out the agreement. Bad on us for not taking the time to have the paperwork printed out and us to go line by line. What was deceitful to us was the lack of transparency and the tactics of Nicole and Jorge acting like we were getting a steal of a deal. The new car director was condescending and rude to my wife. He played the “what’s in the contract” routine, knowing full well what it was. We even were trading in our 2008 Nissan Titan. Calls are not returned either. Very disappointed.

Don't buy from this dealership. They do not have good customer service. They sold me a damaged car and we made a deal to have the windows tinted. Had to have them done a second time because the first tint job was a joke. I reached out to corp since I need more support to get this handled. Or course they tell you it handled at the local level. Today they tried to tell me they lost money on my deal and lost money having to tint the window 2x, like that's my fault. They also told me they were glad they never got my new customer survey because i clearly can't be made happy, yet they weren't willing to work with me. They talk down you and don't try to be honorable people. Please save yourself the hassle and don't buy from here. There are other dealerships in the area that are MUCH better and supportive than this one.

8/3/2020 I went to the Greenway Nissan dealership today to look and possibly purchase a used Nissan Titan. I had several texts back and forth with Drew from the dealership and made an appt to look at and drive the vehicle. When I arrived with my friend, I asked for Drew. He was very curt with us, which I overlooked. I had researched the vehicle extensively, however, he did not know much about the vehicle, why the tailgate would not open, how to operate the bed cover, etc. After a very short test drive (he suggested just driving in the parking lot), we came back to the office. His attitude continued to decline as I sat and discussed this purchase with my friend. We went to his cubicle and he told me the price increased $1k from the quoted price. I used to work as an accountant for a dealership so I reached out to the owner of that dealership about the price, the prep fee and to get some general advice and opinions. Drew grew increasing impatient and then stood up and told me to leave that he did not want to work with me. I have never been treated so poorly by anyone, let alone a sales representative from a dealership. So, buyer beware, there was absolutely no reason for his attitude. Is this what you call customer service? It is not like they were busy, I believe there were two customers in there including me and many salesmen just standing around. Pretty sad in my opinion.

I bought car in February and Manager who I spoke to at great length agreed for 3 oil changes and tire rotation. I have witnesses to this and also he wrote it down. They would not honor this agreement so will never buy another Nissan or recommend any to do so

Purchased a 2016 Nissan Altima. Tha transmission was bad after about 33 days. I was let to believe they would swap me out with a 2020 Sentra. They did some under handed stuff and now I have 2 car loans that I can’t pay for With 2 different finance companies. I went in with good credit and now my credit is ruined. I brought the Nissan Altima on 06/13/2020 and a little over a month. I have 2 different car loans. I am so disappointed in this company. I will never do business her again. Some the people are liars!!!

VERY BAD CUSTOMER EXPERIENCE and the manager there think that customer is stupid and doesn't know anything and also tries to over-smart you. PLEASE NEVER BUY FROM THIS DEALER.