CAG - Austin INFINITI

The service I receive from Austin Infiniti, and specifically, Nick Lefebvre, has always been excellent and this time was no exception. My car is now 11 years old and I have no doubt it will run another 11. I thought about replacing it with another make of car, but I don't want to change service departments!

Dave in service is the best whenever I come in for my service needs. Tony always makes sure I’m helped when I purchase my parts He is Awesome

I’ve already researched the vehicle that I wanted to purchase. I’ve even inquired with the internet department to see if the vehicle was available. In my email I asked if the price was negotiable. I wrote that I had a trade-in vehicle with pre-approved financing. The response that I received made it seem like you had multiple buyer lined up to purchase this particular vehicle to place me in a desperate situation. Why have an internet best price offer if no one responds. The sales tactics used by the online department are very misleading rather than forthcoming as it may be. I would rate my experience with Jessica Johnson at 5 stars; she is awesome.

If you need your car serviced go to Nic. He's very helpful and always goes the extra mile. In fact just a couple of days ago he helped me get a hawk out of my car. Couldn't ask for more.

Every single person that we worked with during the purchase of our vehicle provided outstanding and exceptional customer service. Tony was extremely friendly, honest and up front, from the begging to the end, and provided top notch customer service, without any pressure whatsoever! We have never been so impressed with the overall staff at a dealership, and walked away feeling as though we were part of the Infiniti family. We thoroughly enjoyed every minute with the entire Infiniti staff, working through this process from beginning to end!

Kenny my service advisor knows I like driving the cars as loaners, but gave me an option to choose a car or a QX80 which to my surprise was just wonderful to drive. Being a much taller person, the extra room in the loaner was wonderful, and opened my eyes to having options. I appreciate having options and I appreciate how Kenny takes great care of me and my G37 is running beautifully after this last service.

I really appreciate the service guys who were very accommodating at 4:30 pm on the Wednesday evening before thanksgiving. They services my car, were very gracious even though the holiday spirit was in the air! Thanks for helping me out - my holiday weekend with visiting family would have been much different without the car we need to travel together! I really appreciate you helping!

We had a very positive, stress-free experience with Maurice. He listened to what we had in mind and assured us he could get us into the right car within our working budget. He did exactly what he said he would do. He found us the QX 50 with everything we wanted. He was able to find the exterior and interior color that we wanted along with our requested packages. We were thrilled. From there, he brought in Laura Black, who explained the window tinting, etc. We never felt pressure from either Maurice or Laura. They both listened and answered all our questions. From there, Maurice lead us to another exceptional employee, Stephanie Auld, to complete the paperwork and financing. Just like Maurice, she was very professional and obviously very knowledgable. From there, we went to see our new car that had been detailed and looked beautiful. John (not sure of his name because I can't find his card) did an excellent job of explaining how to use the features on our new car. He synced my phone with Bluetooth and very patiently explained some new features we weren't familiar with. He encouraged us to call with any questions or come back in if we got confused. He is a great teacher. From there, he introduced us to Dave in Service. Dave had been recommended to me by a friend that drives an Infiniti. We left feeling great and knew we were in good hands.

Another positive experience with Infinity of Austin, and my service tech (Bobby). These guys are great, in and out and got the oil changed, tires rotated, etc. and car washed! that's the best part :)

This was the first time purchasing a vehicle from Infiniti. Although my past experiences were all with the service department -- which was very good -- I was still stressed about purchasing a car. Tony made car buying easy and stress free. He was very considerate of my time and I really appreciate it.