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CAG - Austin INFINITI

(935 reviews)
Visit CAG - Austin INFINITI
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 10:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 9 awards
2021 state dealer award 2020 state dealer award 2018 state dealer award 2015 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (512) 615-4734 (512) 615-4734
Used (512) 616-2965 (512) 616-2965
Service (512) 768-6663 (512) 768-6663

Reviews

(935 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CAG - Austin INFINITI from DealerRater.

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Love the team at Austin Infiniti!

The Service team at Austin Inifiniti very often surpasses my expectations. They tell me exactly what they'll be doing to my car, and keep me informed if any surprises happen along the way. They are honest, transparent, and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This review is music to our ears, Heather! We always want to make our customers feel comfortable with the work that's being done by providing transparent and informative updates, just as you experienced. :) We greatly appreciate the review and don't hesitate to let us know if we can assist in the future. -The Team at Austin INFINTI

It was meant to be

I did not go in to purchase a vehicle BUT the customer service swept me off my feet. Mr. Anthony was beyond professional and schooled the principal. I HIGHLY recommend this dealership and this team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that we could impress you beyond belief, Nicole! Thank you so much for the great review and take care. :) -The Team at Austin INFINITI

First time experience.

We located this dealer on the internet, knowing that the location was near enough to Waco for us to have an extended visit. We were very pleased with the inventory, both in quantity and price range. Mr. Chris Winters helped us a great deal with selection and advice. This was a first time for us to buy an Infinity and we were thoroughly impressed. We received great instruction about our purchased vehicle. Would highly recommend this dealer and their fine staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase and welcome to the Austin INFINITI family. :) It's great to hear that the availability of product met your needs and our team exceeded your expectations to provide an enjoyable visit! We appreciate you helping to spread the good word about our dealership and wish you all the best. -The Team at Austin INFINTI

Great customer service

I have been a loyal infiniti customer for 7 years. they take great care of me and my vehicle. bobby is particularly excellent with his attention to detail, communication, and making my experience great. highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your continued support throughout the years means the world to us! We're so glad to hear that we've been able to consistently earn your business and meet your needs. We thank you for the great review and look forward to seeing you again more many more years to come. :) -The Team at Austin INFINITI

Infinity FX35 Service

Kenny was polite and friendly on the phone in in person for out first visit, He was prompt and knowledgeable his follow up calls and when we picked up our vehicle. We certainly request Kenny as our service advisor the next time we require service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to read reviews like yours, Scott. Kenny is a great asset on the team and we're proud to call him ours! Thanks for helping to spread the good word about our dealership and we look forward to seeing you next time. -The Team at Austin INFINITI

Service

Great team at Infiniti. Professional and friendly staff and we were in and out in no time and so far we are pleased with our auto purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and praise. :) We're happy when you're happy! Best wishes. -The Team at Austin INFINITI

Great service experience

Bobby took care of me. The service I went there for was performed on time and I also got some unforeseen repairs taken care of during the same appointment. The car was ready sooner than I had expected considering the work done. Loaner was new and clean. I also really liked the email notification of the issues found during inspection and the fact they give you a choice on performing the work or not.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're here to help, Octavian! It's great to know that Bobby took the best care of you and provided first-class customer service. We want every customer's visit to be as smooth and enjoyable as yours was. :) Thank you for the review and we'll see you next time. -The Team at Austin INFINITI

Best "net" sales price.

I was trading in our 2014 QX80 for a new model. I contacted every Infiniti dealership in Texas and received the best "net" sales price from Austin Infiniti. The sales consultant I corresponded with was professional and aggressive, but never overbearing. The staff at the dealership was wonderful. I will contact them again when the need for another new vehicle pops up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the review, Willie! We're glad to hear that we could not only be best the economical choice but also provide a seamless and thorough sales experience. Happy cruising in your new set of wheels and we'll be here for you when you need us next time. :) -The Team at Austin INFINITI

Love my QX50 new car

Knowledgeable and friendly sales. Started searching months before actual purchase. Joe Morales stayed in touch and also offered suggestion. Originally we looked at a different model and Joe offered the QX50 after listening to my wants and needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's our goal to assist each customer to the best of our ability in their vehicle search. Our team is trained to know the product and make suggestions so that each customer can make an informed decision, just as you experienced with Joe. :) Thank you so much for the review and we wish you the very best. -The Team at Austin INFINITI

Stellar experience

I am so impressed with Austin Infiniti. Never once did we feel any pressure to purchase. These cars speak for themselves. Joe was extremely helpful and friendly. Will purchase there again for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We aim to please, Dave. :) Thank you for the compliments and the great review! We're always here to help and look forward to seeing you next time. -The Team at Austin INFINITI