Reviews
Write a reviewMy Ford Service At All Star Ford
My service at All Star Ford was great. The service was awesome and fast. The service rep was kind and knew what she was doing. Thanks Casey
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Isaac, we are very happy to hear that you had a positive experience and thank you for coming in! We look forward to seeing you at your next service appointment!
Ford service
My complimentary oil change(because on a previous visit they broke my window)-they left the oil cap off and left it sitting at front of engine. The gas fumes when I drove away were nauseating. Originally I thought the mechanic left gas residue from his clothes in my car; I certainly did not suspect they had not capped of the oil reservoir! I lifted the hood later to discover the situation; fortunately the cap did not fly out of hood. That is pure incompetence!
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeanne, thank you for taking the time to bring this matter to our attention. We apologize for the inconvenience. We ask you consider giving us another opportunity to earn your business by offering a free oil change at your next service appointment. In addition, our Service Manager will contact you soon. Thank you, and have an awesome day!
Navigator Service AllStar Prairieville
Prompt and courteous attention by Mike in service and Glen in parts. Repairs completed on time as promised. Very satisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, thank you for taking the time to share your review with us. We are proud to have a team of highly skilled technicians that can quickly and efficiently get you back into your vehicle. We appreciate your business and look forward to seeing you again!
Almost Perfect
I started at one All Star location. The salesman found a good deal on a used vehicle at another location, so we drive to that All Star. Ended up wanting the car, but then found out that the information that was posted online was incorrect. The dealership have is a couple hundred dollars off the price to make amends for their incorrect listing and for all the trouble we went through that day searching for a vehicle. In the end, we got a good deal for what we purchased, so I'm satisfied.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julianne, thank you for taking the time to share your VIP sales experience! We understand how stressful and time consuming it can be to purchase a new vehicle. We are so thrilled to hear your car buying experience was quick and easy! Thank you for always choosing and trusting All Star Ford Lincoln for your vehicle needs. We look forward to a lasting relationship :)
Juan L. Garcia
I drop off my truck to get my tires balanced and rotated and it was done in a timely fashion.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Juan, thank you for setting time aside to let us know how we're doing. We appreciate the feedback and look forward to seeing you again!
All Star Ford-Lincoln
excellent service from casey in the service department. she made sure i didn't leave with an issue that i thought i had with my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mendy, thank you for sharing this great feedback with us! The goal of our service department at All Star Ford Lincoln is taking care of our customers. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Paul D. Templet
I brought my truck in to be serviced and tires replaced. Casey price matched my tires and completed routine maintenance on my F150. They also gave me a ride to work and brought me back to the service center after the work was completed. This convenience was a major point for purchasing my vehicle from ALLstar. Casey Griffith (All Star service adviser) is the reason I keep coming back to All star to service my F150.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paul, we are very glad to know that you received excellent customer service on every visit to our dealership. Casey and the entire team at All Star Ford Lincoln team would like to thank you for your continued business, and we look forward to continuing to provide the best customer service possible :)
Not the best
I feel like they did not treat me like I am a valuable customer. I had to take my vehicle in 3 times before it may be fix. I won't know until another few months. They wanted to charge me for their incompetent. I guess they did okay by waiving my deductible, but I am still out of my time.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Diane, thank you for your feedback regarding your recent visit and we extend an apology. Please know it is our goal to completely satisfy all of our customers, and we are very sorry your recent visit was unsatisfactory. We hope you will continue as our customer for life.
All Star Ford Prairieville, LA
Always great service when bringing in automobile for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you for setting time aside to let us know how we're doing. We appreciate the feedback and look forward to seeing you again!
Excellence Customer Service
Casey has worked with me several times to get my car back up and running as quickly as possible. She and everyone else have been wonderful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marguerite, thank you for sharing this great feedback with us. The goal of our service department at All Star Ford Lincoln is taking care of our customers. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!