All Star Chevrolet

Whats to tell its Could do free oil changes, when you buy a car like gerry lane. But yall don't. So I will never be able to do all the other

I’m extremely dissatisfied! I purchased 2 vehicles from this dealership in 2018. My 2018 suburban isn’t running! I replaced the battery and still having trouble! I have to get someone to jump me off just to crank it . I called to schedule to bring it in and they can’t get me in for 5 days, they won’t even let me bring it and leave it! I will never do business here again!

I drove in from out of town over 2 hours. We got there late in the evening but the car was ready for us to see. The people were all nice and stayed over 45 minutes after closing. The banks had closed for the day because it was so late but me Wesley in finance stayed on top of and they delivered our new car the following day. Wesley the finance guy was fantastic he worked hard to get it done and did everything he could do and was very helpful.

I brought my Chevrolet Volt to All Star Chevrolet on Airline Highway. This is the dealership I purchased the car from. It sat in the lot for 2 weeks (with 0 communication or updates) before they started working on it. The mechanic, which has to be an electric car mechanic, then worked on the car for around 2 weeks. He did not get the car fixed, then quit to go work at Brian Harris. I was then contacted, 1 month after they received the car & told they didn’t have it fixed, could no longer work on the car & I owed them $1200. I told them there was no way I would pay for a car that isn’t repaired. They said, ok $1000. I again said I am not paying for a car they couldn’t fix. They said, ok $900. They offered NO RESOLUTION to the problem. Just told me I had to pay for the repairs to a car that was not fixed. So, I offered a solution. Contact Brian Harris, get as much information from the mechanic as possible. If we could agree that he was on the right track, I would be willing to get the car to Brian Harris & they could figure out what I owe each location once the car is fixed. Tommy Little, the service manager agreed. I then get a call 1 month later. I am not exaggerating. It’s been over 2 months since they received my car at this point. A different service manager, Steve Wright tells me in the past month they were “unable to get in touch with the mechanic” & I still owe $900. Again, no offer to resolve the issue, just pay for work on a car that’s not working properly. He also threatened to send the car to a storage lot at a cost of $35/day that I would have to pay. When it’s been sitting in their lot for over 2 months, it’s all of the sudden in the way. This is the worst customer service I have ever received in any situation. It’s mind numbing that they want to stand behind the work they did in this situation. They don’t even have the capability to fix the car & want me to pay. I consulted about 6 mechanics & they all advised me not to pay a penny. Most stated that they would never charge a customer for a car they could not get fixed (obviously). This place couldn’t get my car fixed, still tried to charge me, and refuses to offer any solution. Horrible. Inexplicably horrible.

Gave me1000 mile warranty drove 687 miles back home heater did not work contacted them got nothing from them said they serviced it well they got me on that one thanks All Star

All star's service department is incompetent, nonresponsive, and as a result, my car was totaled because they didn't work on it in a timely fashion.

It's always easy to make an appointment. The service associates are very helpful and professional. I personally recommend Mark Walter. He's handles both my vehicles and does an excellent job.

The handling of our 2004 dead battery situation was smooth, painless, and an outstanding example of fine customer service at a reasonable cost. Thanks All Star.

No hassle at all at Service Dept . . Waiting less. Job done well. Prices for oil change and tire rotation including inspections were reasonable Thank you

Thanks for the professional service and warm and friendly interaction to service our truck. It was expertly done and found the issue with a replacement to be ordered and soon installed. Thanks to All,, you are stars