Gerry Lane Chevrolet

Too notch all the way ,been a repeat customer for years

I?ve visited Gerry Lane a few times this year. The customer service is sub par, or mediocre at best. You only get good customer service if your trying to buy, sell or trade a vehicle in. The service department could do better by having better communication between technicians and service consultants. As well, communication from that consultant regarding vehicle repair would be nice versus having to consistently call to check on one?s vehicle and when it may or may not be ready. Although typically they fix the problem at hand, they will ?always? find a way to charge you. I brought my vehicle in because of a blown fuse which cost $5 at auto-zone. I told them which fuse it was and expected it to be a cheap fix. Yet they made me pay for $130 diagnostic for a $5 piece. The only reason I keep bringing the vehicle back is because everywhere else you have to wait 2 weeks to a month to get an appointment.

Very knowledgeable and understandable they listen as I spoke for my needs in buying a new car.

Great experience working with mike Earle in the fleet dept and paper work buying was easy

Very nice respectful and knowledgeable of the conversation in the new vehicles on the sales lot

My fiance and I brought our vehicle in to have a check engine light diagnostic and repairs done so we could pass state inspection...5 times we brought it back to them because the light never stopped coming back on. Charged us three separate times that added up to thousands of dollars and obviously, the work was never done , they installed malfunctioning parts, or they have a bad diagnostics computer. The mechanics don't know what they are doing. We took lyft cabs back and fourth which amounted to over 120 bucks. We missed work to accommodate their repeated add on nonsense. We actually stayed in the lobby twice all day waiting . We simply wanted to pass inspection. The truck was running fine, but in an attempt to terminate the check engine light we chose a major dealership in order to have quality, honest work performed. That is not what we received. We have notified the BBB and are seeking a refund as this is a totally unethical way to do business.

Even though because of how things are going with the market these days we eventually got our Blazer. We are very pleased with the vehicle and how Diane our sales person walked me through all the new gadgets in my new car. I will definitely recommend Diane to anyone who is looking for a car. I have always loved Chevrolets and will continue to use Gerry lane for any future purchases.

Very professional experience overall. From the convenience of making an appointment for service, to the the prompt greeting and technology assisted system for processing the maintenance visit. I was in and out very quickly. Service technician ran down and printed some information I requested from the parts department even though my request wasn’t related to the service I had come in for. Everyone involved was pleasant and professional.

All around excellent customer service! We went to 9 dealerships prior and they couldn’t make anything happen. Here they got us the vehicle we needed at the note we needed. Dorian was an excellent salesman! He weighed all options to make sure we got the best bang for our buck without trying to push more on us than we could handle. They brought our kids popcorn and offered drinks as well so they were very comfortable. Highly recommended!

Ms Rose was an amazing help from start to finish!! Best service I?ve ever had!