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Bill Hood Ford

(837 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 856-6813 (888) 856-6813
Used (888) 837-5117 (888) 837-5117
Service (888) 460-8524 (888) 460-8524

Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Hood Ford from DealerRater.

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I was greeted promptly and introduced to sales manager.

I was greeted promptly and introduced to sales manager. Sales person helped in ordering my vehicle professionally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Felt like family from the moment we were welcomed in.

Felt like family from the moment we were welcomed in. Thank y’all so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great customer service from Jacob Hendee!

Great customer service from Jacob Hendee! He made our new Bronco purchase easy and fun!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jacob was on his game in every aspect of selling,

Jacob was on his game in every aspect of selling, knowledge and service!! I would highly recommend Jacob and Bill Hood Ford Lincoln.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mr. Philip answer all questions and showed me a few

Mr. Philip answer all questions and showed me a few things. And Ms. Carrie had been keeps checking in with me. So thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very bad at communicating and dishonest.

Very bad at communicating and dishonest. I drove from Houston to see a vehicle. When I arrived an employee walked with me near to where the vehicle was. There was something not right immediately. The reply was it’s sold. I was shocked after driving 6 hours. I wanted to speak to a manager. When I did finally get someone in management he told me the vehicle went to auction the previous day. I gave him a chance to be honest and he said it wasn’t on property. He didn’t know I was back where the vehicle was. Bad experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

NO sales pressure or F&I hustle.

NO sales pressure or F&I hustle. Rapport was.good even after the sale completion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This dealership was an amazing experience.

This dealership was an amazing experience. My dealer is a close friend and he made sure to find a car for me that was not only reliable but suited my preferences and not to mention a very reasonable price. I definitely will be back in the future for that type of service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very good service and very good hospitality.

Very good service and very good hospitality. I will continue to be a customer here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jacob and the team made the sale quick and easy!

Jacob and the team made the sale quick and easy!!! Couldn’t ask for a better experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.