Bill Hood Ford

Stay away the service department is not very transparent with the service provided will call you to tell you when it’s time to spend more money. Just find another service department

Above and Beyond Customer Experience! If you’re shopping for a truck, go see the team at Bill Hood Ford in Hammond! I had an absolutely fantastic experience from start to finish working with Canaan, the sales manager, and Chloe, my sales associate. The exact truck I was looking for wasn't initially available on the lot, but Canaan went above and beyond to hunt down the precise build I wanted. He kept me updated every step of the way—his communication was so proactive that I literally never had to reach out to ask for an update. He made sure I didn't have to wait long at all. When it came time for delivery, Chloe took over and handled everything with complete professionalism. She was super organized, explained all the details, and made the final transaction completely seamless. Huge thanks to Canaan and Chloe for making what can usually be a stressful process completely hassle-free. Highly recommend!

Great sales experience buying my truck at Walt Massey in Columbia. Jimmy Bradley was easy to work with and handled a hiccup with a missing key without delaying the deal. Cole took care of the trade-in valuation and finance and made that part quick and straightforward. Would recommend Jimmy and Cole, I'd drive the 2 hours to buy from them again.

If you’ve had a bad experience with these guys do your ford customer survey! It impacts bonuses and inventory allocation! Bought a used truck with these jokers. A week into use the transmission is running so hot it fried several sensors, dashboard screen doesn’t work, cruise control doesn’t work, dash cam only works under specific conditions, and can’t use the steering wheel buttons. Everything looked fine online and with the carfax. Even looked at it before buying. Messaged the sales rep I dealt with Devan who I’ve been communicating with and was told he’d get with the sales manager Lenny. It’s like pulling teeth getting a response back from him and apparently Lenny is the world’s busiest sales manager. Was told that they can’t fix everything wrong with the truck. I guess they didn’t think it was good business to be honest before selling this lemon. BUYERS BEWARE. Take a second look they’ll also buff this page with fake 5 star reviews to drive up the rating. Since I’ve put this reviews they’ve posted 10+ fake five stars reviews on Google. Truly pathetic; really putting the slimy car salesman stereotype out for everybody to see.

It Was A Good Process..We Had Hurdles But The Team and I Worked 💪🏾 On It and Got It Done.. So Far So Good..

Horrible dealing with Dustin. He listed a vehicle for said price, I agreed to buy it and gave him my information for a pre approval on a loan. He informed me the price has changed (gone up 3k) and I was still going to be able to purchase it at the original price. He ran my credit through 3 lenders and contacted me saying I was approved. I began to drive to the dealer, and was informed 30m later the vehicle wasn’t ready, it’s still in service. I offered to come and sign papers and pick up after or can just come the next day and do it all at once, to save multiple 2 hour trips. He said next day was fine. Next day, no contact until after noon and I reached out first. He said the vehicle would be out of service shortly and that the price has gone up 2k more. I still agreed to come and look at the vehicle in person and purchase it since I had already been approved for the loan, through his lenders. I began to drive towards the dealership again, and 20m into the trip I was informed that his GM had sold the vehicle to someone else. Bill Hood Ford in Hammond is absolute trash and does not honor the prices they list, or their word for someone traveling to purchase a vehicle from them.

Very professional and courteous Staff ! Attentive to all inquiries and prompt responses ! Most highly recommended

Terrence was great, loved his service be goes over and beyond!! He is the man if you looking for a car. Bill Hood if you want customers to keep coming back you better keep Terrence seriously!

Service Dept. cannot be trusted! You can only expect the bare minimum from them. especially if you have an extended warranty.

Nice people the extended warranty is horrible it’s been in the shop for two months because of them.