Bill Hood Ford

Great sales experience buying my truck at Walt Massey in Columbia. Jimmy Bradley was easy to work with and handled a hiccup with a missing key without delaying the deal. Cole took care of the trade-in valuation and finance and made that part quick and straightforward. Would recommend Jimmy and Cole, I'd drive the 2 hours to buy from them again.

It Was A Good Process..We Had Hurdles But The Team and I Worked 💪🏾 On It and Got It Done.. So Far So Good..

Service Dept. cannot be trusted! You can only expect the bare minimum from them. especially if you have an extended warranty.

Luis is a great salesman. Answered all my questions, knowledgeable about the vehicle, showed different how to use devices in the vehicle. Just divine intervention. Thanks Luis Alvarez

To whomever this concerns: There’s a salesman at the Bill Hood Bargain dealership whose actual name I’m not exactly sure of his actual name ..might be Dionte..but to me his name is Saginaw. I went to his dealership interested in a 2013 Lincoln but left a week later with a 2019 Ford Fusion!! I’ve never been given a reason to praise a car salesman I’ve dealt with EVER. However,Saginaw is thee exception. I truly had the best car buying experience that I never thought could exist!! He was extremely attentive and pleasant with phenomenal communication skills. He responded promptly to all my calls & texts and that’s a rare find when dealing with car buying. Also the financing magician Jerrod also deserves a round of applause!! I sure hope both Saginaw and Jarrod get the recognition from their bosses that they deserve. They went above and beyond when they didn’t have to for one customer and spent an extreme amount of time just on me ..that was amazing. Great job guys and yes, when I’m ready years from now to buy another car, I will return to Bill Hood and hope yall are still there to offer yet again your greatly appreciated service!!

I was traveling through the area and had issues with the car overheating (auxiliary fan was not coming on [faulty relay]). The issue was diagnosed and fixed in a timely manner. I could not be pleased with the empathy which was shown knowing we were stranded and needing to get back on the road. Staci, Mike and David went over and beyond to see that we were fixed and ready for our 12+ hour trip. I am/was so pleased with the work that was performed on the vehicle. I am always looking for individuals like these, who want to make sure they do/did everything they can to make sure the customer is take care of.

They are there to rip you off!! Charging above sticker. I went too three other dealers and no one but Bill Hood was charging over sticker. The salesman told me I should buy elsewhere because they don’t come off that price. I took his advice.

Service needs improvement and/or expansion as their facilities are always overwhelmed. The customer service rep is professional, cordial and knowledgeable but doesn’t really care about the customer.

All they care about is making a sale, once the sale if final they could care less about you. I will be buying a bus pass before I ever buy something from any hood automotive dealership.

Wow....I am still here 2.5 hours later after dropping my car off for an oil change. This should never happen. No updates...no appologies....just lots of staff people walking past me.