Reineke Honda

I took my wife's 2006 Honda Odyssey in for new tire installation, alignment, front brakes, front rotors, brake line flush, and a fuel pump recall. I dropped the vehicle off just before 7 am and was told the service would be complete by end of day. I don't live in Findlay, but work there so I would just wait on the vehicle until after work. At 4:00 pm, the service writer Stacy calls my wife and tells her the vehicle won't be ready until 5:00 pm. At 4;04 Stacy calls my phone and tells me the van won't be ready until after 5:00 pm. At 4:20 I receive a call that my vehicle won't be ready that evening but they will give me a rental to drive home. I get a ride to the dealer from my boss and get the rental. The rental car has less than 1/4 tank of gas in it. I specifically told the employee on the phone that I live 40 minutes away from the dealership. I mention to him that there is not enough gas in the vehicle to get me home. He runs and grabs a $10 bill and throws it in the window and says. "There ya go. That should cover it." Wow.. I reluctantly pull out of the dealership, and before leaving the parking lot get furious over the way things just went down and go back into Gene Stevens to discuss my experience with a manager. The service manager had gone home for the day so I get to meet with the sales manager. Mr. Stevens. He is lightly apologetic, but overall doesn't really tell me anything. The service writer Stacy, decides throwing a $10 bill my way wasn't the best way to handle things and has the vehicle fueled up. After talking with Mr. Stevens for ~15 to 20 minutes, he says "hey let's go see if they brought the car back". A different rental vehicle had returned with fuel so I jump in and head home. Before leaving, I politely asked Stacy the service writer if he can check on pricing to fix my wife's sliding doors that have been sticking. He informs me of the price and I decide that eventually I will bring back to repair. The next morning I receive a call from Stacy at Gene Stevens that my van is ready. I ask about the sliding doors to surprise my wife. Stacy tells me they have the parts and that it will cost $87/side with tax. I agree and let them keep the vehicle until I get off of work today. Just before noon, I get a call that my vehicle is ready. After work, I return the loaner and pick up my vehicle. No apologies, just the comment that I have been very patient.. I get in and am immediately excited about how quiet my wife's car is thanks to the new tires. I get home and show her that the sliding doors are fixed surprise! When opening the passenger door for the first time with the key fab, the door did not open. I hit the button again and the door opened with a popping sound. I take a closer look and see that the cover for the sliding door track is not installed properly and is getting caught on the sliding door when opening. Now I have paint damage on my door and my cover. I am going to be traveling out of state for work next week and now have to try to take this vehicle back into Gene Stevens Honda to be fixed again.. I called the service manager Don who was semi-apologetic and even commented that they will take care of it if indeed they caused the problem.. I said the door wasn't contacting before you got a hold of it and you replaced the center door roller so clearly you created the problem. My wife now has to reschedule the vehicle next week and she works evenings. I am very disappointed in Gene Stevens. I have never seen a Honda dealership with this poor of service and quality work.

There was no pressure at all to buy a vehicle from them. They worked with us and my daughter was able to get the car she had been searching for. They gave her a great deal on her trade in too. Just really awesome to work with them. My daughter got great experience learning how to wheel and deal.

I took my car into this dealership in July because it had been parked for an extended amount of time and wasn't running well. It had troubles idling and would stall. Upon their initial inspection they had told me that a mouse had chewed a few of the wires on the engine harness. They repaired the wires but the cars CEL was still on. They scanned it and it came back with a low idle. They attempted to do some troubleshooting and couldn't figure out why it was idling low. After messing with some other things the car had a high idle code. Then they attempted to shotgun parts at it starting with the computer. I told them if the computer didn't fix the problem right away I wanted it removed because I wasn't going to pay for something that didn't fix the problem. At this point they had the car for about a week and I needed to move the car out of state so I told them to stop and I'll figure out the problem when I have more time. Three months after the car had been "fixed" it started running rough and dying while at idle. So I had my wife take it to the local dealer in Virgina and the said that the problem was "someone had tried to repair the engine wire harness using buttsplice connectors and broken connectors". Even I know that a proper wire repair consists of soldering and heat shrink not buttsplice and tape. They also informed me that the high and low idle was caused by the idle air control valve. I'm not sure why gene Stevens wouldn't have checked that first when the car had inconsistent idling. I ended up paying gene Stevens $1000 for a 3 month temporary fix of the wiring harness and paying another dealership $1000 to rework the wire repair, properly diagnose the high/low idle codes and replace a faulty valve. I don't understand how all of their technicians are honda certified but completed work that needed to be fixed again by another certified honda technician.

I was in yesterday to have some routine maintenence done to our family vehicle. After the routine service a member of the service department told me that my battery was bad. I then took his advice to have it scheduled for a replacement today 10-15-13. I got there and had the battery tested again, this time it read as a good battery. This upset me, Only after finding out that it was still under warranty did the battery test into an acceptable range. This gentleman was trying to take me for the cost of a battery(not cheap). I feel that he may have been preying on me as that i am a women who knows little to nothing about automobiles. My husband will be taking the sitation from here. Just didnt want anyone to have the same experience. Always get a second opinion!

Overall extremely great quality service. Also, great competitive prices to choose from. I would recommend this dealership to plenty of my friends and my family.

The staff was very courteous, efficient, and helpful. I was very happy with overall experience of the oil change and the loaner car. The car wash was also nice!

While researching which car to buy, I checked out 2 other dealerships. I did not know that Findlay had a Honda dealer since I live in a small town and would have had to drive a distance to purchase a car anyway, I decided to contact Gene Stevens once I learned online about them. I contacted Brandon by internet and received amazing customer service. He responded immediately and told me what year end incentive that I could use. When I met him in person, he was just as helpful and likeable as he was by internet. All were friendly at the dealership and I was able to drive it home. I am due to take it in for have the interior/exterior protection done and I look forward to going back instead of dreading it like I have at other dealerships. I am a highly satisfied customer.

Brandon was polite and friendly and didn't pressure me to buy a car. He was informative and answered all my questions. Overall the experience was very pleasant.

Our salesman, Eddie, went above and beyond to assist in our purchase of a Honda CRV. He was not a high pressure salesman, which is a positive for me, yet was excellent in knowledge of the Honda vehicles. Eddie sat us in a car and talked through all the features and its functions leaving need for only a few questions. He met with us a second time on his day off before he was leaving to drive a long distance out of town. Also he gave us his phone number and email for easy contact with any future questions that may occur. We purchased a 2013 CRV for our daughter, her second Honda plus we own an additional Honda from Gene Stevens Dealership. Needless to say we are very happy with this dealership and highly recommend them. This will not be our last purchase from Eddie or this dealership.

I had to return 4 times for them to fix a broken trunk latch and by the time it was finished, they still hadn't fixed it so I went to another service department. They also told me I had about $800 more maintenance that I should have do - and when I took it to another dealership, they told me that Gene Stevens tried to do things that didn't need any maintenance. Recently, I went back to have my battery replaced. I had an appointment, and after I waited for an hour, they came to me and said, sorry, we don't have that part in stock. Terrible customer service,