Reviews
Poor customer service.
They do not stand behind their product. The hood on my Explorer corroded and the paint came off. The service manager said it was a very well known bad problem with Ford Explorers. He said I would have to pay for the repair, because “we dont do anything unless we make money doing it!”. Yes, he actually said that.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Very disappointed in langdale Ford I had my car towed to
Very disappointed in langdale Ford I had my car towed to Ford to get a diagnostic test that costed $150 on my car. I fix what needed to be fix but still having the same problem. Also ford had my car for 5 days and had me missing classes. so pissed off and feel that I was used due to the fact the problem was not fix. I’m a college student.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service of my F-150
The staff was friendly, courteous, and professional. My service was accomplished in a timely manner. I have dealt with Langdale Ford over the last couple of years and their main service department and the Quick Lube. Both are fantastic and I will continue to come back and recommend the dealership to my friends and coworkers.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello David, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mrs. Hagins
Staff was very friendly. They were very helpful. provide good information about the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!
Repair the passenger seat belt that took 8 days.
Checking a seatbelt should not take 8 days. Left covers and other truck accessories in bed of truck. Only the Ford headquarters communicated with me checking on the delays in repairing my truck. I was told the service department after a week called headquarters for assistance in what to do.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Recall on F-150
My wife brought my truck in for Recall and even called service department before driving in, but she found the service manager evasive and would not answer questions except vaguely. Work was finally completed to date no further issues.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Manager is non negotiating or friendly
Family member went to test drive a used f-150.00 took it to get looked over and 3,000.00 worth of repairs. Went into Denise office and right up front says we are not fixing it and not gonna negotiate to lower price, also I must mention that she had the cash to drop right at the moment... worse experience for a person that has never bought from a dealer
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Terri please reach out to us at 333-2300. We think you have the wrong dealership. We do not have a associate named Denise. Any of our sales managers will be happy to assist you. Hope you have a blessed day.
Owner
Easy and smooth. Mark, Woody and Lance did a great job taking care of all my questions and went above and beyond on customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Service
Great experience! Will continue to take my business to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Langdale Ford
Good service and buying experience. David will take care of your needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joseph, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!