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Mitchell Nissan

(2,863 reviews)
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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Reviews

(2,863 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mitchell Nissan from DealerRater.

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Took my Nissan Kick to them on 14 August 2025 to check with extended warranty company (Endurance) about repairing my non-working air conditioner. I was contacted next day and told they had done a complete inspection, and they had an estimate of $6000.00 plus, and would have to wait for someone from Endurance to come by and inspect. No word Friday, 15 August, was told it they would have to keep over the weekend. Monday (18 August stlll no word. I had to have vehicle so I told them I could not afford the $6000.00 estimate right this moment, so they guided me to cashier where I was presented a BILL of $250.00 plus for inspections I had not asked for. I came in originally for A/C repair, not a complete inspection and estimate of $6000.00.

Took my Nissan Kick to them on 14 August 2025 to check with extended warranty company (Endurance) about repairing my non-working air conditioner. I was contacted next day and told they had done a complete inspection, and they had an estimate of $6000.00 plus, and would have to wait for someone from Endurance to come by and inspect. No word Friday, 15 August, was told it they would have to keep over the weekend. Monday (18 August stlll no word. I had to have vehicle so I told them I could not afford the $6000.00 estimate right this moment, so they guided me to cashier where I was presented a BILL of $250.00 plus for inspections I had not asked for. I came in originally for A/C repair, not a complete inspection and estimate of $6000.00.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Good afternoon Mr Jackson Please reach out to us at your earliest convenience, I would like to get some more details about your experience with us. Call 334-347-9567 and ask for Joy, Thank you and have a nice day!

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I am so grateful that Mitchell Nissan and all the people involved there are in my life! I'm not young. I have bought a lot of cars in my life. Mitchell Nissan and their team have always surpassed my expectations. Joy Gibson always picks up my car from my work and takes it in and the service department does their magic and keeps it running great and also cleans it up. It is totally amazing. I really appreciate the fact that they communicate with me during the service to ensure that everything is done that I expected and they let me know what service is upcoming so I can stay on top of it. And then they send me a notice when it's time. In the busy world we live, this is a great relationship! Thanks so much to Joy, the entire service department and to Ross for always being so great to work with!

I am so grateful that Mitchell Nissan and all the people involved there are in my life! I'm not young. I have bought a lot of cars in my life. Mitchell Nissan and their team have always surpassed my expectations. Joy Gibson always picks up my car from my work and takes it in and the service department does their magic and keeps it running great and also cleans it up. It is totally amazing. I really appreciate the fact that they communicate with me during the service to ensure that everything is done that I expected and they let me know what service is upcoming so I can stay on top of it. And then they send me a notice when it's time. In the busy world we live, this is a great relationship! Thanks so much to Joy, the entire service department and to Ross for always being so great to work with!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Drew was extremely easy to work with during the purchase of our new vehicle. He answered all our questions, explained the features of the car and acted with respect and integrity. Each step of the way the staff at Mitchell Nissan made our family feel welcome and appreciated. Thanks for making this transaction easy and simple!

Drew was extremely easy to work with during the purchase of our new vehicle. He answered all our questions, explained the features of the car and acted with respect and integrity. Each step of the way the staff at Mitchell Nissan made our family feel welcome and appreciated. Thanks for making this transaction easy and simple!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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We had a great experience. Drew did a wonderful job showing and explaining about the different cars. It was a pleasant experience as we didn’t feel pressured to buy a certain vehicle. A+ overall for the whole Mitchell Nissan crew.

We had a great experience. Drew did a wonderful job showing and explaining about the different cars. It was a pleasant experience as we didn’t feel pressured to buy a certain vehicle. A+ overall for the whole Mitchell Nissan crew.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I enjoyed Working with Jessica. She traded me like family. I would go back again.

I enjoyed Working with Jessica. She traded me like family. I would go back again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for sharing your wonderful experience with us here at Mitchell Nissan! We appreciate your business so don't hesitate to reach out to us if you need anything! Have a great day!

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Very good service and staff was very nice and talk to you nicely answer questions you had.

Very good service and staff was very nice and talk to you nicely answer questions you had.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so happy to hear you enjoyed your visit to our service department! Thank you and have a great day!

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I enjoyed my experience from start to finish. Drew made things easy! I would definitely purchase another vehicle from here.

I enjoyed my experience from start to finish. Drew made things easy! I would definitely purchase another vehicle from here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for taking the time to leave us this great review about your purchase experience with Mitchell Nissan and Drew Richardson! We truly appreciate your business! Have a nice day!

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Brad went above and beyond to assist with the sale and ensure our satisfaction with each step of the selection process. We chose to purchase a vehicle at Mitchell because of him.

Brad went above and beyond to assist with the sale and ensure our satisfaction with each step of the selection process. We chose to purchase a vehicle at Mitchell because of him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We are so happy to hear you enjoyed your visit to our dealership and Brad provided you with an excellent purchase experience! Thank you for your business and don't hesitate to reach out to us if you need anything! Have a great day!

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Absolutely outstanding someone who will listen and try to get it the exact way you want it I couldn’t ask for any better service when it comes to dealing with a salesman!

Absolutely outstanding someone who will listen and try to get it the exact way you want it I couldn’t ask for any better service when it comes to dealing with a salesman!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for taking the time to leave us this amazing review about your purchase experience! Thank yiu for choosing us! Have an awesome day!

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Worked with me as much as they possibly could have. Did there best to make sure I was satisfied.

Worked with me as much as they possibly could have. Did there best to make sure I was satisfied.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us this 5 star review!

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