Stanley Ford - McGregor

I needed a truck and they would not let me leave till they made the deal. Had an issue with truck 3 days after purchase and they took care of it. Thanks Stanley Ford McGregor.

I feel they were honest and straight forward with me. I love the truck. I recommend this dealership. My sales guy worked hard to help me and finance worked hard to answer all my questions. Its never easy to pay so much for a vehicle but i do feel good about the purchase and feel i got a great deal on a awesome truck!

Like other reviews on here, we had negotiated deal on a used vehicle. A deal was in place and price was set and car was heading back to be detailed for me to drive away. We had begun to go over paperwork and salesman informed me they had backed out of the deal and sold to another buyer. This is after spending all morning figuring out details on phone and in person. A waste of an entire morning. Looking over other reviews, this is common practice here.

Short version: They offered a deal that they did not want to honor. When asked to provide proof to the reasons they were raising the price, they got upset and said they were refusing to do business. Long version My neighbor was buying a new vehicle from Stanley Ford in McGregor. I offered to buy his old truck from him. He agreed to sell it to me for the value offered to him on trade. Stanley agreed to accept the truck and sell it to me for $500 over the trade in value, plus TT&L., what they call an "in-and-out." They had no problem doing the "in". Once they possessed the truck things began to change. Due to a check engine light that was on when they purchased it, they were "unable to sell it in its current condition". They would not say what was wrong with it or any possible repair costs. They did give me a new sales price that was now almost $10,000 more. We already had an agreed on sales price, so I continued to ask for the service bill. When they did not provide this my suspicions grew. After a week with very little communication they provided a service record that failed to itemize the work done, as requested. They also called my neighbor back and told him that they would send him a new check for more money. This would in turn cost me more. I told them I was okay paying the increased price if they could provide me a better service record, let me view the parts that were removed from the truck and provide proof that they were sending my neighbor a check for more money than they originally paid him. They decided to rescend their offer to me. After sending an email highlighting their deceptive practices as outlined in the Texas Deceptive Trade Practices Act, I was given a number to their COO. He spoke with me and initially said no deal. After I told him what happened, he said he would review everything and call me back by 10am. The next day was a Saturday and I told him not to waste his weekend on this, but I would like a call back. He assured me he does not get weekends off with 500 employees. On Monday at noon, after not hearing back, I texted the COO. He texted back that he reviewed it and we would not be doing business. This does not sound like an isolated incident. After reviewing multiple online complaints outlining similar trade practices, I too decided to share my story. For their top management to review what happened and not care to resolve the issue, I believe that this is not a singular problem but one that is allowed to permeate through the company. Complaints have also been received with similar dealings at their other locations. My neighbor expressed multiple concerns of his own before, during and after his purchase. I will let him choose if he want's to share his story. Because of my neighbors warning up front, I recorded my conversations with the sales team. This kept them from being able to walk back their statements, but in the end it only highlighted their business practices.

I have been going to Stanley Ford McGregor for 7 years and I highly recommend the service department for your vehicle. Not only have I purchased a 2015 F-350 truck here I also send my 2013 F-450 and my 2017 Lincoln Navigator for service. Would not take it any where else but Stanley Ford McGregor. They are so very friendly and treat you like family. Best dealership all the way around in McLennan county.

Have bought three new cars from Stanley. Granddaughter needed a new car and Darin was the salesman. Darin was the salesperson and he went far beyond expectations in helping her get her new Mustang. Will be going back again for a truck. Thanks Darin

Salesman Stephen Barnett went above and beyond helping me get the truck I wanted.The effort he put in to the process made the difference in me buying the new F 250. I also appreciated the General manager Stephen Johnston checking with me to make sure I was satisfied.

This is the place to go to purchase a new vehicle...Stephen Barnett went above & beyond for my family...the best experience from this Ford family.

Our son bought a truck and recommended us to Stanley and we are so happy he did. Normally I bought from the other Ford dealer in town but was told our trade in value would be greater in McGregor. We didn’t even give the other guys a chance, we found exactly what we were looking for there.

Had problems in the past but Steven Johnston made it all work out! Turns out it is a good place to buy used vehicles. Also like to thank LA and Brandon for their fast service on Sat.