Reviews
Write a reviewService and window repair.
I don?t think I can talk my wife into another Chevy. She had to pay for a driver window actuator that was just barely out of warranty. It?s the 6th window actuator on 3 different GM products we?ve had to replace. I would say they have an engineering or quality issue.
Service and window repair.
I don?t think I can talk my wife into another Chevy. She had to pay for a driver window actuator that was just barely out of warranty. It?s the 6th window actuator on 3 different GM products we?ve had to replace. I would say they have an engineering or quality issue.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paula, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Gound Chevrolet Company Team
Owner of 2017 Taho
My car started at home just fine, went to Walmart and came out and would not start. This was Saturday at noon I called Jason at Gound Chevrolet he came in minutes. The quick start charger would not work so he went in Walmart bought jumper cables got me started and we made it to the shop and a new battery was installed minutes and I was on my way home. With that kind of service I would not think of doing business with anyone else. Great to do business at home ?
Owner of 2017 Taho
My car started at home just fine, went to Walmart and came out and would not start. This was Saturday at noon I called Jason at Gound Chevrolet he came in minutes. The quick start charger would not work so he went in Walmart bought jumper cables got me started and we made it to the shop and a new battery was installed minutes and I was on my way home. With that kind of service I would not think of doing business with anyone else. Great to do business at home ?
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this amazing review, Jimmie! We really appreciate your business. Gound Chevrolet Company Team
Oil change
Good and fast service . Always. Nice people . Good hours .
Oil change
Good and fast service . Always. Nice people . Good hours .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Gound Chevrolet Company Team
Gound Chevrolet
Buying a new vehicle from Gound Chevrolet was smooth and easy. A very good experience!!!
Gound Chevrolet
Buying a new vehicle from Gound Chevrolet was smooth and easy. A very good experience!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christina, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Gound Chevrolet Company Team
ltaylor@wodenisd.org
Great service and no pressure to buy. I would definitely buy another vehicle from them.
ltaylor@wodenisd.org
Great service and no pressure to buy. I would definitely buy another vehicle from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Gound Chevrolet Company Team
Avoid body shop
Selected body shop for insurance claim. Picked up car two weeks later and there was a wide space where bumper was reconnected, there was a gap that made my hood appear to be higher than the rest of the car, and I drove around for two weeks before I realized that they didn’t even put my front license plate back on. Finally washed the car six weeks later and realized that a cover close to my windshield wipers was not replaced. Contacted body shop and was told that I would have to purchase the piece from the parts dept for them to repair. Would not recommend. Not too many options in Nacogdoches but I hear they do great work when they personally know you.
Avoid body shop
Selected body shop for insurance claim. Picked up car two weeks later and there was a wide space where bumper was reconnected, there was a gap that made my hood appear to be higher than the rest of the car, and I drove around for two weeks before I realized that they didn’t even put my front license plate back on. Finally washed the car six weeks later and realized that a cover close to my windshield wipers was not replaced. Contacted body shop and was told that I would have to purchase the piece from the parts dept for them to repair. Would not recommend. Not too many options in Nacogdoches but I hear they do great work when they personally know you.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact us directly so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, Gound Chevrolet Company Team
rcshirley@suddenlink.net
Always terrific in every department! The service staff, sales personnel and office staff are always ready to help!
rcshirley@suddenlink.net
Always terrific in every department! The service staff, sales personnel and office staff are always ready to help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Gound Chevrolet Team
Gound Chevrolet
Excellent .................................................................................................................................
Gound Chevrolet
Excellent .................................................................................................................................
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, James. Please come visit us if you need anything else, be it service or sales. Best regards, Gound Chevrolet Team
Charges for unecessary work
We took our vehicle in because it was running roughly. They said it was only running on 5 of 6 cylinders, it was ok to drive home, and to bring it back in the morning. The said it would cost $750 to repair. I blindly done business with them for over 30 years. We asked a friend of ours in the car business to take a look at what they where going to do. He said a lot of it didn't make sense and he would take a quick look at it. A long story short, it took him about an hour total, only having to replace a coil pack, $47.
Charges for unecessary work
We took our vehicle in because it was running roughly. They said it was only running on 5 of 6 cylinders, it was ok to drive home, and to bring it back in the morning. The said it would cost $750 to repair. I blindly done business with them for over 30 years. We asked a friend of ours in the car business to take a look at what they where going to do. He said a lot of it didn't make sense and he would take a quick look at it. A long story short, it took him about an hour total, only having to replace a coil pack, $47.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
James Moody
James Moody did a fantastic job, super easy to work with and a great guy. I would recommend others to shop at Gound Chevrolet.
James Moody
James Moody did a fantastic job, super easy to work with and a great guy. I would recommend others to shop at Gound Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase