Reviews
I had a great experience at Laurel Ford. The staff was professional friendly and willing to answer all of my questions. They made the process smooth and stress-free from the start to finish.Their commitment to customer service really stood out and I appreciate the effort they put into making sure I was satisfied.I would definitely recommend Laurel Ford to anyone looking for a dealership that values its customers.
I had a great experience at Laurel Ford. The staff was professional friendly and willing to answer all of my questions. They made the process smooth and stress-free from the start to finish.Their commitment to customer service really stood out and I appreciate the effort they put into making sure I was satisfied.I would definitely recommend Laurel Ford to anyone looking for a dealership that values its customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the service process felt smooth and stress-free from start to finish means a great deal to our service department. Hearing that our staff was professional, friendly, and thorough in answering your questions is very rewarding. We’re pleased we could provide attentive care for your Chevrolet Suburban and appreciate your recommendation to others.
The service department proved to be very unreliable aswell as having very poor customer service.
The service department proved to be very unreliable aswell as having very poor customer service.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Employees friendly and my car was done in a timely manner. The adviser checked on me through out the process making sure that I was comfortable and kept me updates on my car.
Employees friendly and my car was done in a timely manner. The adviser checked on me through out the process making sure that I was comfortable and kept me updates on my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your kind words about our advisor checking in throughout the service process mean a lot to our service team. Knowing that your Chrysler 300 was completed promptly and that you felt comfortable is truly rewarding.
When bringing my vehicle back in to get serviced I have noticed the fluid levels are not being checked. The tire rotation is not being done as asked. I reported the right front tire was not working properly after I purchased the vehicle, I was told they didn't find anything several attempts to only cost me almost 800.00 and the service manager had the nerves to give a 40 dollar discount. xxxx poor customer service. I alone with my family purchased all our vehicles from Laurel Ford with Alonzo Sr.or Jr. Have to do a better job...
When bringing my vehicle back in to get serviced I have noticed the fluid levels are not being checked. The tire rotation is not being done as asked. I reported the right front tire was not working properly after I purchased the vehicle, I was told they didn't find anything several attempts to only cost me almost 800.00 and the service manager had the nerves to give a 40 dollar discount. xxxx poor customer service. I alone with my family purchased all our vehicles from Laurel Ford with Alonzo Sr.or Jr. Have to do a better job...
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Employees are friendly and professional. Car service is fast with great quality work. Great job.
Employees are friendly and professional. Car service is fast with great quality work. Great job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about fast, high-quality service on your Lincoln Nautilus highlights how our technicians focus on both efficiency and care. Knowing you found our team friendly and professional is rewarding.
In addition;; This is an out of state sale. I live in Oklahoma. The title and registration needed to be sent to Oklahoma per Nancy the 2nd day of purchase. Face to face statement . I've been in oklahoma waiting. I called two weeks later and was told she was going to mail the paperwork with a check. Two weeks and the owner hasn't SIGNED THE CHECK. ISSUES AFTER ISSUES.
In addition;; This is an out of state sale. I live in Oklahoma. The title and registration needed to be sent to Oklahoma per Nancy the 2nd day of purchase. Face to face statement . I've been in oklahoma waiting. I called two weeks later and was told she was going to mail the paperwork with a check. Two weeks and the owner hasn't SIGNED THE CHECK. ISSUES AFTER ISSUES.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
The complete staff including the owner SUCK. SCRATCHED MY Vehicle the 1st day. I was told the F150's could tow 14000#. Tommy's seem to be the only one with any sense. I tried to return the as doesn't preform as stated.they rate a negative 1000..
The complete staff including the owner SUCK. SCRATCHED MY Vehicle the 1st day. I was told the F150's could tow 14000#. Tommy's seem to be the only one with any sense. I tried to return the as doesn't preform as stated.they rate a negative 1000..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Terrible experience. Paid for the works oil change and did not receive that. Emailed about not getting my tires rotated and never got a response
Terrible experience. Paid for the works oil change and did not receive that. Emailed about not getting my tires rotated and never got a response
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
They are so professional and have get customers experience I love this place and will return
They are so professional and have get customers experience I love this place and will return
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our team’s professionalism and attention to your experience met your expectations is rewarding. We’re grateful you’ll return and look forward to providing service on your Ford F-150 again.
The best place to be everybody is amazing they are caring about what they do.
The best place to be everybody is amazing they are caring about what they do.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford F-150 felt personal and attentive. Knowing that our team’s genuine care made your visit positive means a lot to us.