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Took a car here under warranty. They didn’t contact us for almost a year then when confronted the service manager lies to us. We felt disrespected the... way he talked to us and even when called out on his lies he wouldn’t admit he messed up. They denied the warranty claim stating maintenance was not kept up which is not true. Then said the warranty expired since they didn’t contact us. I would recommend just staying away from all Nissan dealers due to the terrible customer service and build quality. Nissan is not what it used to be.
Purchased my Nissan 370Z with warranty here @ this dealership about a year ago. Took car in recently to dealership due to the face that my 3rd gear was... grinding so i needed them to check out my issue and see if it was my transmission. I explained to manager that this grinding occurred when car was at high RPMs only, when manager called me back i was told they could not duplicate grindings because he wasnt able to acclerate the car to those RPMs because it would be considered speeding. I asked if i could duplicate the issue with one of his mechanics with me and he said no he couldnt risk his mechanics for me. Manager did not help my issue at all, he refused fo even give it a second look. researched alot into my issue and it looks like its a common issue on 370Z transmission. I’m paying extended warranty just so that they can tell me they aren’t able to help me, would never go back here or recommend. As of right now i was able to find another dealership that was able to find the issue and get it corrected although it was supposedly “not there”.
Carmelita Barragan is the sweetest and most professional person ive ever had the pleasure to meet. She made my buying experience very easy and fast. I... love Casa Nissan and will continue to buy here. If you ever need a professional and knowledgeable sales person, Carmelita Barragan is the one.
Very bad service Never I go back again there they find a reason to not fix your car Under warranty............ bad Service bad service bad service bad... service
I just got my new nissan rogue sport 6 days ago it was my first time buying a car by myself n eddie Hernandez was my salesperson help me to get the I... wanted! Very friendly people at casa nissan
Military guy here. Apparently checking the VIN doesn't exist at this facility. Huge paperwork problem. Terribly disappointed.
Carmelita Barragan was so helpfully and sweet. She made me and my family felt really comfortable when I went to buy my first car. Besides a year latter... my mom got her first car and Carmelita helped us so much, now my mom is driving a brand new car. I will go back to Casa Nissan because I know Carmelita will help me to get what I want.
My wife and me have bought 2 cars from casa nissan and it has been a great experience! Ruben showed us great hospitality and has been there for us whenever... we need him. He made our car experience enjoyable and we will continue to do our services with him! Strongly recommended!
To begin with Casa Nissan has some of the most friendliest staff I've encountered while looking for cars. They where really friendly, knowledgeable, and... helpful while I was trying to browsing trough cars. I visited other dealerships and they weren't willing to work with me the way I wanted, except Casa Nissan. The cars that they have for sale are very new, clean, and have no defects on them, even the used ones. Mr.s Carmelita Barragan was an angel the whole time, she set me up with an affordable car. And my son loves his new car. I visited other car lots and none of them compare to the quality and friendliness that is Casa Nissan. I would definitely recommend Casa Nissan to anybody who is looking for a new vehicle whether it be for a new or used car, you wont be dissapointed with their stock of cars. And I cant emphasize enough how awesome Mrs. Carmelita was, she definitely made the experience a great one.
We went to 'other' dealership and the Dealer there was very rude and told me that probably I was wrong on the car I wanted to buy! We went to Casa Nissan... and Ruben Martinez help us really good, I was looking for a used car, and I ended with a brand new SUV. The other dealer was kind of right, but I was wrong on the place I went at the first time. And after that I have recommended Ruben to anyone I know that is looking for a Nissan car, and I got my first 100 check for refer a friend!!! Thank you Ruben for your outstanding service.