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All American Chrysler Dodge Jeep Ram of Odessa

(2,124 reviews)
Visit All American Chrysler Dodge Jeep Ram of Odessa
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 238-3044 (877) 238-3044
Used (877) 238-2205 (877) 238-2205
Service (877) 753-4205 (877) 753-4205

Reviews

(2,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of All American Chrysler Dodge Jeep Ram of Odessa from DealerRater.

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Lindsay went out of her way to ensure I was informed and

Lindsay went out of her way to ensure I was informed and a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind review! We appreciate your business and look forward to the next time we can help you. Hope you have a great day!

Very poor service and a big lack of communication.

Very poor service and a big lack of communication. Associates are rude and not knowledgeable of the job.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Please call us at (432) 580-2500 to let us know more.

Our company vehicle was in your shop for 6 months while

Our company vehicle was in your shop for 6 months while you and Chrysler Corp tried to decide if the engine replacement would be covered by warranty. Ultimately you determined that it would not be covered by warranty, which was the wrong decision as we gave you our service records for this vehicle. In the 6 months our vehicle was in your shop, we continued to make payments to our lender and to Chrysler Capital, and you have thus far not reimbursed us for any of our out of pocket expenses while you held our vehicle hostage. To add insult to injury, you also charged us $3300 for tearing the engine down. This is the worst experience I/we have had with any dealership or manufacturer, and we will not be buying any more Chrysler products. because of this. So, our experience was absolutely horrible with your dealership and Chrysler Corp.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I really liked the service there , and they really do

I really liked the service there , and they really do help out to your right car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the kind words! We appreciate your business and hope to get the chance to help you again soon! Have a great day!

Best customer service.

Best customer service. Sebastián is with you from the beginning to the end of the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the kind words! We appreciate your business and hope to get the chance to help you again soon! Have a great day!

Oil change

Went in for a oil change and talked to the best service person that works there.she was very informative about the truck and walked me to the truck when it was finished getting the oil change and took out the seat cover that was in there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind review! We appreciate your business and look forward to the next time we can help you. Have a great day!

Real good service when I went to change oil also the

Real good service when I went to change oil also the people there very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the kind words! We appreciate your business and hope to get the chance to help you again soon! Have a great day!

Lindsay made it her mission to provide excellent customer

Lindsay made it her mission to provide excellent customer service! The dealership overall communicated well with me and the negotiation was very fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We appreciate your business and look forward to the next time we can help you. Have a great day!

Consumer response

Lindsay did an awesome job. Very refreshing to work with somebody that made a commitment to customer service!

Number 1 place I go to joe ortega always finds me the

Number 1 place I go to joe ortega always finds me the right price and puts me in the right vehicle I have bought 5 vehicle from him at this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Its an amazing team at this dealership

Number 1 dealerships

Joe ortega is the only person I go to for a new vehicle he always finds me the right price and puts me in a good vehicle I have bought 5 total from this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind review! We appreciate your business and look forward to the next time we can help you. Have a great day!