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All American Chrysler Dodge Jeep Ram of Odessa

(2,124 reviews)
Visit All American Chrysler Dodge Jeep Ram of Odessa
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 238-3044 (877) 238-3044
Used (877) 238-2205 (877) 238-2205
Service (877) 753-4205 (877) 753-4205

Reviews

(2,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of All American Chrysler Dodge Jeep Ram of Odessa from DealerRater.

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The service was quick. Was able to drop my vehicle off...

The service was quick. Was able to drop my vehicle off without an appointment and was able to get it back in an able an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We are pleased to hear that we could get you in and out quickly. We look forward to working with you again in the future.

Extremely poor service. From the beginning. It was just...

Extremely poor service. From the beginning. It was just 2 days short of being there 12 weeks, to get my service done. Your advisor lied to us on several occasions, did not relay information to the mechanics, did not order parts needed, when asked several times about additional items needed fixed while waiting for other parts, she ignored that as well. Warranty people had requested several times for information that advisor didn't send... case got closed. Had to go into dealership personally to get some of these issues worked out and the "case" reopened. Asked for copies of paperwork and photos and never received them. Not happy. Not happy at all!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First oil service

I requested the car be available from service by 11:30 and it was. Staff was very polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service department, Regina, were very attentive to my...

The service department, Regina, were very attentive to my needs, they made sure to stay in contact with me while my vehicle was getting serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We a thrilled to hear you had a great experience with us here at All American Chrysler Jeep Dodge Ram of Odessa. We look forward to working with you again in the future.

Norma was great as well as the service. I had oil change...

Norma was great as well as the service. I had oil change due, plus I needed a inspection for the Jeep! Thanks again to Norma

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you John for your feedback! We are so thankful for customers like yourself. We look forward to working with you again in the future.

Great people everytime I come and bring my car for...

Great people everytime I come and bring my car for service. They always seem to be pretty fast with my 300.Always good people and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We are pleased to hear that you had a great experience with us here at All American Chrysler Jeep Dodge Ram of Odessa. We look forward to working with you again in the future.

Everything was excellent about my experience except I...

Everything was excellent about my experience except I have still not received my spare (2nd Key). It is very stressful just to have one key. I really need that 2nd key. I cant take car out of town until I get spare key.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good prices,I you I I I uhh u y u y u y uni u y u y...

Good prices,I you I I I uhh u y u y u y uni u y u y ununununu u y in minimum. H

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind feedback! We look forward to working with you again in the future.

Great, fast service all the time. I get in and out and...

Great, fast service all the time. I get in and out and have all my questions answered. My vehicle has been running well and is always on track with maintenance thanks to their team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Enrique for your kind feedback! We are pleased to hear that we could provide fast service. We look forward to working with you again in the future.

Vehicle Needed A Replacement Part And I Wasn’t Out A...

Vehicle Needed A Replacement Part And I Wasn’t Out A Vehicle Either! I Was Given A Rental For More Than I Needed It For And My Truck Was Done In One Day! Definitely Satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Mark for your wonderful review! We look forward to working with you again in the future. Until then, take care!