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All American Chrysler Dodge Jeep Ram of Odessa

(2,124 reviews)
Visit All American Chrysler Dodge Jeep Ram of Odessa
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 238-3044 (877) 238-3044
Used (877) 238-2205 (877) 238-2205
Service (877) 753-4205 (877) 753-4205

Reviews

(2,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of All American Chrysler Dodge Jeep Ram of Odessa from DealerRater.

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I did buy a new truck there last month but I won’t be...

I did buy a new truck there last month but I won’t be back to that dealership other than to pick up my tags. Long story short the salesman Hector did an amazing job. Couldn’t ask or expect a better experience there. When it went to finance and try to get out of there the deal fell completely apart in my opinion. Basically I was pushed on the upsale of an extended warranty plan I didn’t even want to the tune of three grand. Anybody that regularly buys new vehicles knows those plans won’t cover much. It’d be like pulling teeth to get them to cover any repairs. The lifetime fluid filter change lab for $895 wasn’t even offered to me which will cost me in the long run on an HD vehicle. Thousands. Anyway, if any of the oil guys in the patch ask me about my new truck.... Well I tell them all the truck is great but to avoid that dealership like the plague.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They were splendid and very helpful with every question I...

They were splendid and very helpful with every question I asked:) loved the atmosphere and all the friendly faces…would love to do business again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We appreciate your business and are here for any of your future automotive needs!

Edward N

They serviced my truck really great!! They also attached my license plates for me, thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Was very friendly to my every question Jason was nice and...

Was very friendly to my every question Jason was nice and understanding to all my needs and questions Very good service was very satisfied with my Truck

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you are happy with your Truck! Thank you for the Review! Please let us know if you ever need anything!

David Miller is the man to see! Took care of me and made...

David Miller is the man to see! Took care of me and made my buying process so smooth and simple, recommend 100% A Great salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful Review! We appreciate your business! David is the Man!

Service from Jorge , your Odessa Manager and your...

Service from Jorge , your Odessa Manager and your financing were completely amazing with service. Thank you !! I look forward to additional service in the future!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful Review! We appreciate your business!

It took the service center three months to do a job that...

It took the service center three months to do a job that should've taken three weeks. I went through three customer service reps in the time took the service center to complete repairs, due to them either quitting or getting fired. My friends, family, and colleagues all warned me about visiting Dodge Odessa and I should have listened.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Christian Jackson was excellent at answering our...

Christian Jackson was excellent at answering our questions. He was patient and professional with us. He helps us in a timely manner. Would recommend him

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the wonderful Review! We appreciate your business! We are glad Christian is on our team!

Had a great experience Norma was very helpful and made my...

Had a great experience Norma was very helpful and made my time worthwhile. Everyone was very polite and ready to help me with whatever I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful Review!

Had several problems with the vehicle we purchased we...

Had several problems with the vehicle we purchased we were told we would be getting a new windshield it has been over a month and still haven’t heard anything I would never recommend them to anyone

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.