Woody Folsom Chevrolet Buick GMC

Buying a new truck from Woody Folsom was the worst decision I have made in a long time. They refused to honor my warranty, which resulted in a wreck that could have killed my wife and cost me over $20,000 for repairs to my truck. My wife and I bought a new 2021 Chevrolet Silverado 2500 from Woody Folsom last year in Baxley, Georgia. Within days, I noticed that the new Michelin tires on the truck were vibrating violently. I took it to Spence Chevrolet in Thomasville, which was much closer than Baxley to my job as a plantation manager. Spence ran a standard ‘lateral runout test” on all 4 tires and determined that 3 of the 4 were defective and could not be balanced. Two of the tires were in the “Red” zone and one was in the “Yellow” zone. One tire tested out at 66 lbs., twice the acceptable limit. The service manager at Spence sent the written test results to Woody Folsom together with a note saying the tires were defective, dangerous and should be replaced immediately. When Woody Folsom sent a wrecker to take the truck back to Baxley, I assumed the tires would be replaced under my new tire warranty which provides coverage “against defects in material or workmanship under the bumper to bumper warranty coverage.” But when I picked up the truck, I found that Woody Folsom had simply rotated the tires and was refusing to do anything about them. The service manager told me, “These tires are good. Whoever told you they are bad doesn’t know what the xxxx they are talking about.” Before I could replace the tires on my own, my wife was driving the truck on a clear, paved road when the most defective tire (66 lbs.) exploded, sending the truck into a ditch at approximately 45 mph. The wreck caused serious injury to my wife and damages in excess of $20,000 to the truck, including the replacement of a bent frame. I was without a truck for 4 months while trying to raise money for the repairs. There was no insurance for any of this. My wife is still undergoing treatment for her injuries. After the accident, I researched online to a consumer website regarding the same tires that came on my truck. Several of the complaints involved unexplained blowouts of new Michelin tires, just like mine. I would advise anyone not to buy a truck or car from Woody Folsom. They will not stand behind the sale or the new vehicle or new tire warranty. You may suffer like I have suffered. My only option now is to file a lawsuit against Woody Folsom, General Motors and Michelin Tire Company.

Excellent trading experience with Tanner Folsom on purchase of 2021 Chevy Colorado.

Took my car to be serviced because my check engine light was on. They changed the oil, rotated the tires(tire rotation was free) but when I got my car back, my check engine light was still on. The tech didn?t know why it was on, because he didn?t bother to scan it. Called back and to reschedule and was told the machine they use wasn?t charged.

I had one of the worst days when I was told that my new car needed a new motor. Not happy with this news and not knowing what to do. I sat down with Terry Bryson who was the kindest and most helpful person. After putting up with me for several hours he worked it out for me to get a new car that I won’t have to worry about that problem again. I can’t say enough of the patience and lifesaver Terry was. Thank you again so much for your help.

Purchased used car and told sales that because of age couldn't go to tag office was assured it was handled to see today that isn't true and will have to go to tag office with COVID to stand in line with the multitudes and I am 70 - very dishonest - would never purchase or use this dealership again!! Just interested in the sell....

7-1-20 When our son in Tx learned we were looking for a specific truck he suggested Woody Folsom having purchased 2 trucks there himself. We had searched the Internet for a new 2019 Silverado 2500 Duramax, black on black. When our son contacted Woody Folsom Automotive they found the exact truck we wanted in 24 hours and it was delivered to Tx just a few days later! Everything about dealing with Woody Folsom Automotive was a wonderful and seamless experience. They are prompt, helpful and courteous. Even after the purchase their support is tops! I highly recommend this dealership. Tom Fabris. Reva, South Dakota

Ben and rest of the staff made the entire buying experience quick, easy and professional! We got exactly what we wanted and are enjoying it.

Excellent Customer Service. Joshua greeted me at the door. He asked if he could help. And when my truck was ready, he personally came to get me from the waiting room not an overhead page. Very nice experience.

Best dealership in coastal georgia . Would recommend to all my family and friends.

Was interested in trading in my truck. The sales associate told me they do not accept junk on their lot and my trade in would not be accepted.