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Tyler Ford

(764 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–6:00pm Closed
Sunday Closed Closed
New (903) 497-3063 (903) 497-3063
Used (903) 484-1042 (903) 484-1042
Service (903) 638-2306 (903) 638-2306

Reviews

(764 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tyler Ford from DealerRater.

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service was great

the service was great and very professional. everyone was very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service!

I took in my 2012 Ford Explorer XLT for scheduled maintenance (The WORKS oil and filter change & multi-point inspection). Charlie Flores, my service advisor, took excellent care of my vehicle. The service was performed and expedited in a timely manner. I travel one hour to have my vehicle serviced by Tyler Ford in lieu of taking it to a local dealer located 15 minutes away due to the excellent service provided by Charlie Flores and team members at Tyler Ford. Thanks for the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Diane! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thanks for the feedback and strong recommendation!

Great service

Bought a F-150 love the truck the staff was great. Will be buying more from these guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you enjoyed working with our staff, Zacarias. Again, we appreciate your recommendation of Tyler Ford and we hope to be of service again in the future.

Good Job!

The service was very good, and the price was better than I had anticipated. The only complaint that I could have would be that they forgot to put the spare tire cover (that was in the back seat) back over the spare in the trunk. No real problem - it is easy to move. Otherwise, Good Job! Thanks!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Folks!

The people are always friendly and helpful! I always enjoy working with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Guy

The Service guy was great. he is always helpful, but I would never ever buy another vehicle from Tyler ford ever again my 2014 Ford Focus has been messed up since I got and nothing has been done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Everything is great at Tyler Ford.

I bought a 2016 ford focus zx5 (hatchback). this is the 4th focus hatchback I have purchased. 2003, 2005, 2014 (tyler ford) 2016 tyler ford. my salesman Paul Brooks was the greatest. after we discussed over the phone what I was looking for, he found me exactly what I had asked for and made the transaction so easy. when I arrived at the dealership to look at the car, I was very pleased that it was exactly what I had told him I was looking for. Ruby Red, and it had to have a backup camera. he coordinated the financing and had everything ready to go, so that all I had to do was go see David the finance man and sign the paperwork. David was also so great. they both were friendly and we talked about things we had in common. just before I went to see, David I realized I had forgotten to take the seat covers off my trade in and asked him if he would remove them for me. he not only removed them, but he put them on my new car for me. sounds simple enough, but I am disabled and it would have been such a struggle for me to put them on the new one. everyone in the dealership was friendly and talkative to me. I felt I was among friends, not people whom I had just met. Paul also took care of getting the keyless entry pad installed on the drivers door. all I had to do the whole visit was show up, sign the paperwork, and drive off a happy camper. a couple days later he called me to make sure I was still happy with my new car. I couldn't have asked for any better experience than I got from Paul and Tyler Ford. I will purchase my next ford focus from him also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Leea, for the glowing review! We appreciate your review of our team, and the staff here at Tyler Ford look forward to further serving you in the future!

Knowledge and efficient staff

The salesman, Josh, is very experienced and knowledgeable. The finance guy was friendly and finished up the paperwork in short order. We will definitely buy from Tyler Ford in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.

Struts replaced

Service was fast and people were very nice and friendly.. Jim and rest of the guys very professional and helpful.. Would recommend y'all to all my friends.. Thanks!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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35K Service

We took our 2014 f150 4X4 in for the 35K mile checkup and oil change. The service was much better than average, the waiting room actually had chairs that were comfortable. The price was better than I expected for the services rendered and it took less time than I expected. What else could you ask for?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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