Reviews
Review
This was a repair for something still under warranty. It was handled very efficiently.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking the time to leave us your feedback, Dorothy! We're glad everything was handled to your satisfaction!
Service
Shannon was very nice and helpful in the service visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love Tyler Ford!
I've always had a great experience when bringing my vehicles for service. Friendly service, nice new facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Repairs done well
While the price for repairs was a bit higher than I was hoping, my service guru, Jim, kept me informed about the progress, aware of the problem, and ready for the total. He even found a few (small) ways to drop the bill!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really enjoyed reading your review, Eric! Thanks for choosing Tyler Ford as your first choice for service!
Great service.
I bought an Edge. So far it has been great. The staff was first rate and I would recommend them to friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hubert McKinney
Shannon, in the service dept, was outstanding! She was well informed, very polite, and came across to my wife and myself as a true professional. We will ask for Shannon every time we need to contact Tyler Ford. Hubert McKinney
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for acknowledging our Staffs' outstanding customer service, Hubert! We will share your review with our Team!
Oil change
Had the first oil change for my 2014 Ford Fusion, which by the way I love!!! I made an appointment, there was no waiting. I did this on my lunch break from work. The service department got me in and out within 45 minutes. Everyone had been very polite and helpful. The waiting area is well stocked and clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Painless Buying!!!
I had a great experience and appreciated the fast service I recieved picking up my new vehicle! Scott Steele was wonderful help and a great salesman! I will def use Tyler Ford in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Shelby! We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
Good Experience
I went to Tyler Ford looking to assess the value of my truck and the potential to get into something new. The sales and finance staff were easy to work with and I walked out feeling like I was dealt with fairly and honestly. The Ford I traded in was reliable and treated me well and I am happy in my new Ford. I would deal with them again. Tim R.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joan Schrader
I am a big fan of Tyler Ford. Shannon checked me in and I have to say she certainly has personality plus, very helpful and has care and concern for the customer for someone who just recently started. I hope she becomes very successful in her position.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear everything was completed to your satisfaction, Joan! If there is anything else we can do to assist you, please let us know! Take care, Joan!