I would have given them an overall 5 if all had worked out. I am impressed with the service. They helped me move two car-seats into a van so I could test... drive it. I just figured I would need to come back to test drive without two kids, but they made it easy. What I am most happy about with them is they were honest with my husband and I. We were very excited about a van but one light was on. We weren't sure if this was a big deal or not. They checked it out and something needed replaced that on record they showed was replaced just two years ago. So it was a dud for some reason. We were very disappointed that we didn't have a van, but very pleased with the ethics of the company. They did not sell the van at all. It was auctioned off. I appreciate that they didn't just sell us the van and then we would have had problems in a relatively short amount of time. At least that would have been likely. Anyway, John was a great salesman and everyone was so nice to us. And it wasn't the stereotype jerks trying to screw you over at a used car lot. Refreshing for sure!
We just bought a new family car and could not have had a better experience! Our salesman was terrific. He contacted my very quickly after I sent my information... through cars.com and was wonderful when we came into look at the car. He was very informative and we look two other places that day and came back to Star Hyundai because they were so easy to work with. They made it a quick and easy process that was great for a family of 6. Next time we need a car this is the first place I am going!
I recently bought a car from Star Hyundai and had a wonderful experience. John Rains patiently answered all my questions and unlike other dealerships and... salesmen, never pushed me into buying the car. He was extremely professional and gave me a very good deal on the vehicle. To top it off Jeff Zinsser, the finance director, got me an even better rate then what I had initially qualified for. Everybody at the dealership was courteous, polite and helpful. I would definitely recommend Star Hyundai.
My wife and I were researching new and used SUVs and wandered on to the Star Hyundai lot in Abilene. From the first phone call, the service was impressive.... I have been accused of being a little difficult to negotiate with when buying a vehicle. I understand the dance and only buy what I or my wife want. Caleb (our salesman) took my repeated phone calls without complaint and never once tried to strong arm us into a deal. Likewise, Jeff (the sales manager) listened to us state our position and where we wanted to be in price and payment. We selected the vehicle we wanted, he told where we would have to be to but it. We agreed and he closed the deal. Just like that! We were a Chevy family. The deal for my wife's Jeep went so impressively well at Star, I am now looking at buying a Dodge pick-up primarily because of my experience at Star Dodge Hyundai of Abilene. Thanks guys. I will be back.
I walked in with a credit score over 800 and was ready to buy a new car "right now". 3 hours later, I walked out, drove 14 miles and bought the car I wanted... from another dealer. The sales personnel were unfamiliar with their products and unwilling to negotiate from their MSRP price. Their tactics seemed designed to confuse the buyer. A couple of days later, I got a call from the Sales Manager with an offer about 2K under their previous offer. I really try to spend my money in the same town where I make a living, but...This is the third time I tried to buy a car here in the past 3-4- years. Each time, I was greeted by an entirely new sales staff, who paid little attention to what I wanted, and made me feel I was keeping them from something else. Three times is the charm. I'll not try here again. Get a price here, then go somewhere else. It'll be worth your time.
They had what they advertized, let me drive and enjoy. Unfortunately we couldnt get financed. But they did every thing they could to help. I would recommend... them to others!
Thank you for the review and if there is anything that we can help you out with in the future please fill free to let us know. Thank you for the revie...w and for shopping with us. Star Dodge Hyundai