Reviews
A sensor can be out of spec without setting a DTC. Without the check engine light on and the Hyundai diagnostics saying that there is no codes showing and the road driving (for 2 miles) around the block and some highway area of the dealership, my mpg is now at 30-42mpg way below the pre-engine check 55-65mpg that I used to have. That by itself should make a good mechanic and advisor think, why is that so? Will a slow switching, biased voltage, intermittent signal loss create that condition where a lean-burn mode can’t be achieved and the engine run rich? I brought a Hyundai OEM O2 upstream sensor to be installed so that problem can be installed. Why can’t it be done? Now I came out of the dealership not just with the same problem, but more of a persistent, slow burning decay of my engine because the part was not replaced.
A sensor can be out of spec without setting a DTC. Without the check engine light on and the Hyundai diagnostics saying that there is no codes showing and the road driving (for 2 miles) around the block and some highway area of the dealership, my mpg is now at 30-42mpg way below the pre-engine check 55-65mpg that I used to have. That by itself should make a good mechanic and advisor think, why is that so? Will a slow switching, biased voltage, intermittent signal loss create that condition where a lean-burn mode can’t be achieved and the engine run rich? I brought a Hyundai OEM O2 upstream sensor to be installed so that problem can be installed. Why can’t it be done? Now I came out of the dealership not just with the same problem, but more of a persistent, slow burning decay of my engine because the part was not replaced.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The dealership is wonderful, the staff is professional and helpful. Sandra and Eric are the best.
The dealership is wonderful, the staff is professional and helpful. Sandra and Eric are the best.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team was delighted to assist with your Hyundai Kona. Hearing that you found our staff professional and helpful, and that Sandra and Eric stood out, means a lot to us.
It’s a new dealership,with all the best up to date equipment,technicians,salespeople,ect… they keep the place clean. Highly recommend them.
It’s a new dealership,with all the best up to date equipment,technicians,salespeople,ect… they keep the place clean. Highly recommend them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our up-to-date equipment and clean service environment met your expectations means a lot to our team. We’re pleased our technicians could care for your Hyundai Santa Fe and appreciate your recommendation.
While I was waiting for my vehicle to be serviced, I enjoyed your waiting room. You not only have TV and coffee but the restrooms were immaculate.
While I was waiting for my vehicle to be serviced, I enjoyed your waiting room. You not only have TV and coffee but the restrooms were immaculate.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our TV, coffee, and spotless restrooms made your wait enjoyable means a lot to our service team. Our team is pleased we could offer a comfortable environment while servicing your Hyundai Elantra HEV.
I genuinely have never once had any worries that my vehicle was in the wrong hands. All 3 individuals have always gone above and beyond, with politeness aswell. Couldn't have chose a better dealership to get a car from honestly.
I genuinely have never once had any worries that my vehicle was in the wrong hands. All 3 individuals have always gone above and beyond, with politeness aswell. Couldn't have chose a better dealership to get a car from honestly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you never worried your Elantra HEV was in the wrong hands means a lot to our service department. We’re glad Eric, Sandra, and James could deliver polite, above-and-beyond care during your visits. Thank you for choosing our dealership and trusting us with your vehicle.
The Service Dept is top notch, Sandra is always on top of things and is especially customer focused, so there is never any ambiguities on what is being done or when the service will be completed.
The Service Dept is top notch, Sandra is always on top of things and is especially customer focused, so there is never any ambiguities on what is being done or when the service will be completed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you always felt informed during the service on your Palisade is rewarding. Sandra appreciates your recognition, and your kind words mean a lot to our service department.
The process was quick however my car never connected to Bluetooth. The charging port is not allowing me to airplay! The radio is the best part of the good ride. I’m still waiting on someone to help with the issues I brought it to the salesman attention he said he will get me some help.
The process was quick however my car never connected to Bluetooth. The charging port is not allowing me to airplay! The radio is the best part of the good ride. I’m still waiting on someone to help with the issues I brought it to the salesman attention he said he will get me some help.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I don't know how many cars that we've bought from the Star Dealerships (Ram Trucks, Jeeps, and Hyundai) - but we appreciate the service and support that we get from Star - we are lifelong customers.
I don't know how many cars that we've bought from the Star Dealerships (Ram Trucks, Jeeps, and Hyundai) - but we appreciate the service and support that we get from Star - we are lifelong customers.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
From your Tucson purchase to every vehicle before it, we’re honored to count you as a lifelong customer. Hearing that our service and support have earned your trust means a great deal to our team.
I was very loyal to the San Angelo Hyundai until I heard that Justin moved. Justin is the ABSOLUTE BEST!!! When I needed a new car, I found him in Abilene. Got the car and was very pleased. Last week, I decided that i wanted a Jeep Wrangler.i called Justin and he told me that he had some.. That was on Saturday. On Monday, he called to ask if i was still interested in the Jeep at 11:43. By 3:00 it was sitting in my driveway. We love the Jeep and we love Justin. I never test drove or saw the Jeep until it was in my driveway. I will only deal with him and his crew.
I was very loyal to the San Angelo Hyundai until I heard that Justin moved. Justin is the ABSOLUTE BEST!!! When I needed a new car, I found him in Abilene. Got the car and was very pleased. Last week, I decided that i wanted a Jeep Wrangler.i called Justin and he told me that he had some.. That was on Saturday. On Monday, he called to ask if i was still interested in the Jeep at 11:43. By 3:00 it was sitting in my driveway. We love the Jeep and we love Justin. I never test drove or saw the Jeep until it was in my driveway. I will only deal with him and his crew.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our team is pleased we could secure your Jeep Wrangler so quickly and bring it directly to your driveway. Knowing how happy you are with Justin’s service means a great deal to us.
Good environment and the people in there were also very nice and easy to work with
Good environment and the people in there were also very nice and easy to work with
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your mention of our welcoming atmosphere and how easy our team was to work with reflects what we strive for. Enjoy your new Elantra, and thank you for choosing our dealership.