Red River Chevrolet

3.9
(321 reviews)
(318) 321-5759 (318) 321-5759

Reviews

3.9
(321 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

Service

Julie Young is AMAZING! She is the reason we continue to get our car serviced there. She is always so helpful and explains things on terms we understand, not dealership talk. It would be nice if they would vacuum/wash car after service. Mostly all other dealerships do a courtesy wash after we pay for the service.

5.0

Service

Julie Young is AMAZING! She is the reason we continue to get our car serviced there. She is always so helpful and explains things on terms we understand, not dealership talk. It would be nice if they would vacuum/wash car after service. Mostly all other dealerships do a courtesy wash after we pay for the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for the great feedback, Katherine! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Red River Chevrolet Team

Show full review
1.0

Service

Scheduled service for 8:45am. They asked if I could come back and pick up vehicle later I said yes. Came back to pick up vehicle at 3:00pm. Service was never started. I was told they were overbooked and couldn't get me in. I asked how much longer it would take and they could not give me an estimated wait time. I asked to have my keys and left. I purchased my vehicle from this dealership and always use them to service it. Very unsatisfied.

1.0

Service

Scheduled service for 8:45am. They asked if I could come back and pick up vehicle later I said yes. Came back to pick up vehicle at 3:00pm. Service was never started. I was told they were overbooked and couldn't get me in. I asked how much longer it would take and they could not give me an estimated wait time. I asked to have my keys and left. I purchased my vehicle from this dealership and always use them to service it. Very unsatisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for alerting us to this issue, Joseph. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Red River Chevrolet Team

Show full review
1.0

I've enjoyed my 2020 Traverse that I purchased from Red

I've enjoyed my 2020 Traverse that I purchased from Red River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust and brought it in for service. I had already diagnosed the issue, documented the problem, and provided documentation about it being a known issue with GMC along with several service bulletins on how to fix it and the Emissions Warranty coding needed for the service. I made an appointment, discussed my issue with a service advisor, and provided all my documentation. I expressed that if the issue was not covered by warranty, that I would have to explore other options to have it resolved. I was assured it was covered under warranty and there would be no cost to me. The next day, I got a call that it was not covered under warranty and that I would either have to pay the +$600 to have it fixed or not have it repaired and still have to have the service department reattach the defective part and then still pay around $250 for service and diagnostic fee. At this point, I didn't have much of a choice as it had to be fixed to be drivable and I had the service department complete the work. The next day, I contacted GMC to open a case to evaluate the work done and to potentially have it covered by warranty and maybe get some percentage of reimbursement. Although other years (2018, 2019, 2021, etc) of the Traverse had the same issue which was covered by warranty, it was decided mine would not be and I was offered a $59.95 refund. When I asked how it was calculated, it was told "That's just what the computer said". I was told that I could either accept that or get nothing. I was also told I would be contacted by my case manager to discuss before it was closed. I never received that call or email. By far, the bust tradein/buying experience I've ever had was with Bob Lockhart at RRC. It was such a good experience that I told him that I would buy all my future vehicles from him and RRC. My most recent experience with Red River Chevrolet and with GMC has changed my mind. I will be selling my Traverse soon and have decided that I will no longer be purchasing GMC products. My family worked for GM in Shreveport and we were a GM/Chevy family growing up. It's sad to see that end due to something that could have been remedied so easily and lack of care and focus on customer experience. I understand that I'm only a drop in the bucket in terms of customers and revenue.

1.0

I've enjoyed my 2020 Traverse that I purchased from Red

I've enjoyed my 2020 Traverse that I purchased from Red River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust and brought it in for service. I had already diagnosed the issue, documented the problem, and provided documentation about it being a known issue with GMC along with several service bulletins on how to fix it and the Emissions Warranty coding needed for the service. I made an appointment, discussed my issue with a service advisor, and provided all my documentation. I expressed that if the issue was not covered by warranty, that I would have to explore other options to have it resolved. I was assured it was covered under warranty and there would be no cost to me. The next day, I got a call that it was not covered under warranty and that I would either have to pay the +$600 to have it fixed or not have it repaired and still have to have the service department reattach the defective part and then still pay around $250 for service and diagnostic fee. At this point, I didn't have much of a choice as it had to be fixed to be drivable and I had the service department complete the work. The next day, I contacted GMC to open a case to evaluate the work done and to potentially have it covered by warranty and maybe get some percentage of reimbursement. Although other years (2018, 2019, 2021, etc) of the Traverse had the same issue which was covered by warranty, it was decided mine would not be and I was offered a $59.95 refund. When I asked how it was calculated, it was told "That's just what the computer said". I was told that I could either accept that or get nothing. I was also told I would be contacted by my case manager to discuss before it was closed. I never received that call or email. By far, the bust tradein/buying experience I've ever had was with Bob Lockhart at RRC. It was such a good experience that I told him that I would buy all my future vehicles from him and RRC. My most recent experience with Red River Chevrolet and with GMC has changed my mind. I will be selling my Traverse soon and have decided that I will no longer be purchasing GMC products. My family worked for GM in Shreveport and we were a GM/Chevy family growing up. It's sad to see that end due to something that could have been remedied so easily and lack of care and focus on customer experience. I understand that I'm only a drop in the bucket in terms of customers and revenue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Karl, we appreciate your feedback regarding your recent experience and the issue with your Traverse. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and see if we can come to a positive resolution. Please contact us at your earliest convenience. Sincerely, The Red River Chevrolet Team

Show full review
5.0

Best dealership.

Best dealership. Easiest up front dealership that I have ever dealt with in purchasing a new SUV Friendly staff, Jessie is an awesome, top notch sales person

5.0

Best dealership.

Best dealership. Easiest up front dealership that I have ever dealt with in purchasing a new SUV Friendly staff, Jessie is an awesome, top notch sales person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We can’t thank you enough for writing this awesome review for our dealership, Lesia! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Red River Chevrolet Team

Show full review
1.0

The truck advertised was not for sale and they would not

The truck advertised was not for sale and they would not honor their advertised price. They claimed cars.com did the ad so they do not have to honor advertised prices. I realize they are doing this to be first on a search, but if you offer a product at a price you should have to honor it even if the dealer loses money.

1.0

The truck advertised was not for sale and they would not

The truck advertised was not for sale and they would not honor their advertised price. They claimed cars.com did the ad so they do not have to honor advertised prices. I realize they are doing this to be first on a search, but if you offer a product at a price you should have to honor it even if the dealer loses money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Red River Chevrolet Team

Consumer response

you may contact me via email at jsmith.65@yahoo.com

Show full review
5.0

Service as it should be!

Always easy to schedule an appointment to get the work done. Easy check-in and pickup procedures. The service rep communicates with their customer about progress, new items and costs.

5.0

Service as it should be!

Always easy to schedule an appointment to get the work done. Easy check-in and pickup procedures. The service rep communicates with their customer about progress, new items and costs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thanks for your perfect review, Tim! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Red River Chevrolet Team

Show full review
3.0

Owner

Service was backed up , just frustrating & expensive on my part to have to get material I needed on my job every day , because I didn?t have the truck on the job . Plan to have option of trucks has to be in shop extended period again

3.0

Owner

Service was backed up , just frustrating & expensive on my part to have to get material I needed on my job every day , because I didn?t have the truck on the job . Plan to have option of trucks has to be in shop extended period again

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Red River Chevrolet Team

Show full review
5.0

Red River Chevrolet

The employees wete coturtepus and professional. I had an appointment and they took care of me right away. I was there not more rhan an hour.

5.0

Red River Chevrolet

The employees wete coturtepus and professional. I had an appointment and they took care of me right away. I was there not more rhan an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Red River Chevrolet Team

Show full review
5.0

Came in to have a recall service on my 2020 Silverado

Came in to have a recall service on my 2020 Silverado Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There were 2 service jobs ahead of mine. So I left my truck, and they called Uber to take me to my wife's work. Julie kept me informed about the work updates. It took a few days to get my truck back, but it was because of the 2 other vehicles ahead of mine. And Julie told me of another problem with my truck that the mechanic found on it, and he fixed that also. Great people, great service! I will not go anywhere else but Red River Chevrolet for my service needs. Thank you Red River, and also thank you Julie for everything you did to tend to my truck needs.

5.0

Came in to have a recall service on my 2020 Silverado

Came in to have a recall service on my 2020 Silverado Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There were 2 service jobs ahead of mine. So I left my truck, and they called Uber to take me to my wife's work. Julie kept me informed about the work updates. It took a few days to get my truck back, but it was because of the 2 other vehicles ahead of mine. And Julie told me of another problem with my truck that the mechanic found on it, and he fixed that also. Great people, great service! I will not go anywhere else but Red River Chevrolet for my service needs. Thank you Red River, and also thank you Julie for everything you did to tend to my truck needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Thank you Red River Chevrolet. Great service department!!

Show full review
5.0

2011 Equinox

Very professional and knowledgeable. Explains everything they will be doing.

5.0

2011 Equinox

Very professional and knowledgeable. Explains everything they will be doing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Red River Chevrolet Team

Show full review
See all 321 reviews