Marshall Ford, Inc

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
72 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 17, 2019

    Absolutely would not recommend Marshall Ford Quick lane. Around a year ago, I went for an oil change and tire rotation and when I drove off, come to find... out, they never even tightened my tire on. Kept going back after that, but now I have my regrets! Get my oil changed and tires rotated regularly and they have been putting on these defected, corroding lug nuts time after time without making any mention that they knew fords lug nuts were defective or that I should replace them. Today when I had a flat tire, we were stuck dealing with their mess of removing them for over 3 hours. 1st pic is of the Fords corroded lug nuts that they know are defected but keep putting them on mine and most Ford vehicles because Ford hasn’t recalled them. 2nd pic is of the lug nuts after we had to use sockets, chisel and a hammer to remove the lug nuts. Do NOT think they value you, because this could have easily been avoided if they cared about their customers enough to let me know they have been seeing the defective lug nuts, or when they saw the corrosion to replace them. They did offer to replace the lug nuts AFTER my incident and complaints, but only with the same defective lug nuts that was already on there. Do yourself a favor and find a different Ford dealership!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Adrienne, thank you for taking the time to share your experience. We regret that this situation has not been resolved to your satisfaction. We w...ould appreciate the chance to discuss this matter further; please contact Gabe Marshall at (601) 774-9222 and we'll do our best to make this right with you. We hope to hear from you soon.

  • 5.0 out of 5
    October 2, 2017

    Awesome service with great southern hospitality with a much lower price then fellow competitors in the area.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 28, 2017

    Found water pump leaking under carport one night, took in next morning. Because it was a Friday & tool not available to remove water pump, car had to stay... the weekend. Repair was completed by Monday afternoon & seems to be running great again.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 12, 2017

    The only dealership I will deal with!! Always good, friendly folks.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

  • 5.0 out of 5
    July 4, 2017

    Very relaxed, informative, and low pressure. Good people to deal with, and learn about an exceptional product.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Frank, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy ...to assist you! Safe travels!

  • 5.0 out of 5
    June 28, 2017

    pleasure to do business with, hope to do business with in the future

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Leonard, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Saf...e travels!

  • 5.0 out of 5
    May 22, 2017

    We Have bought several from them. Bought 3 just lately.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for writing this fantastic review and giving our dealership such a high star rating! We look forward to your next visit!

  • 5.0 out of 5
    April 21, 2017

    Everyone was very friendly and professional. The facilities were immaculate. The entire buying process was painless.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, we?re happy we could help you! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    April 13, 2017

    Joseph in Part's Department was very, friendly, professional and helpful during my recent visit. He deserves a raise and promotion! He is a valuable asset... to your Company!

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    Came in for service or repair
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Marshall Ford Co, Inc. for all of your automotive needs. Please don't hesita...te to call if you'd like further assistance.

  • 5.0 out of 5
    April 11, 2017

    Marshal Ford folks go out of their way to make sure that you feel welcome.The inventory is great and the buying of a vehicle is painless.After the sale... their service department are very courteous and try very hard to get you in and out as soon as possible.I will definitely go back for a vehicle or service.

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    Shopped for a new car
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