Reviews
Great and professional service!
Great and professional service!! Big difference from a couple years ago. Assisted me with another issue as well with no problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Thank you ford dealership for taking care of my oil
Thank you ford dealership for taking care of my oil changes always do a awesome job highly recommend this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Juan, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.
Ford Taurus 2013
Fernando is an excellent representative for Ford. He is very helpful and eager to be of service. He is a true assets to your company. Job well done!
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bonnie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great follow up everytime!
Great follow up everytime!! Hard to find this kind of service these days!! Thanks AutoNation Ford Burleson!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!
Every time we come here for service they mess something
Every time we come here for service they mess something up. Last time I just needed an oil change and when I got home my Explorer was leaking oil. They are incompetent! Definitely not giving them another chance.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 522-3224 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Fernando is always great and efficient and goes beyond
Fernando is always great and efficient and goes beyond what I expect. I service all my vehicles at autonation
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
Great experience.service guy was excellent and very knowledgeable.
- Customer service 5.0
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Colleen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Review
Troy was amazing with taking care of my vehicle and got done in a timely manner
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Wesley, we are very happy to have provided you with such a positive experience! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service managers I’ve dealt with are very professional.
Service managers I’ve dealt with are very professional. The 2 oil changes I’ve gotten have both been sloppy. Oil/grease all over, after driving home and going inside I came out to discover oil on my driveway; both oil changes! I’ve never had such sloppy oil changes. I have never had oil staining my driveway after an oil change either. The first time I had to wash the undercarriage and pressure wash areas on my driveway. Not as bad this second time, but I shouldn’t have to clean up every time.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (817) 522-3224. We'd appreciate the chance to make your experience a positive one.
The service was very good!
The service was very good! I haven't had any problems with there service department!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Steven, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.