Five Star Nissan

Do not trust anyone at Warner Robins Nissan especially the sales manager and office manager. They tried to sneak a extended warranty on my sales contract but I stopped them in time. NMAC which is Nissan finance company and Nissan corporate worked with me to get my refund. Even with that happening they still tried to lie out of any wrong doings. I have a copy of both contracts one that I read and signed,and the other where they transferred my electronic signature. This is the fake contract that was sent to NMAC without my knowledge. Don't ever sign a arbitration contract. You give them the right to lie,cheat and even commit fraud against you in sales or services. Stay away from 5 star Nissan in Warner robins georgia

This was a very simple and efficient process for me and my family. The team here was so helpful and nice. My situation was very unexpected and Justin from the service department put my mind at ease my questions were answered quickly and completely with pictures as well. During car troubles things can cause disruption in everyday life Justin was very understanding and helpful. I appreciate you being my mechanic and a listening ear in this situation explaining my options and so far. Keep up the good work 👏 over there in paradise.

I went to five star on February 21,2025 for a car for my daughter. Mind you i spoke with a salesman by the name of Reginald Thompkins before i arrived. He told me he found my daughter a car which was a 2020 Nissan Versa. I then asked him did the car have any problems and he told me NO. I asked him again are you sure and he said No again. We got approved, we test drove the car which drove good and we did the paperwork. So when it was time to leave my daughter said the car wouldn't start. Mind you we put down 5k. I went and got him and told him the car wouldn't start and it said malfunction. He then said the car needed a battery and he would have them put one in. I told him i didn't want the car any more due to it wouldn't start. I got my money back but to top it all the car he tried to sell me was a mechanical special which means it has a lot of issues. Five Star Nissan knew this was a mechanical special and Reginal Thompkins and the whole department failed to tell me that. They was gonna take my money and sell me a lemon. I say this DO NOT go there!!! They are selling people mechanical special cars and scamming people of their hard earned money!!!! I advise anyone DO NOT let Reginald Thompkins sell u a car he is the biggest scammer in there. They all knew this car was raggedy!! Do not go to Reginald Thompkins matter of fact don't even go to five star nissan especially if you don't want to be scammed and sold a lemon!!!! I'll never go back there ever again!!!

Stay away from this dealership, the younger sales force trying to earn a living are commended for their efforts yet the sales Manager is an absolute disgrace, John Carrinton reminds me of the neighbor you have that has a dog that he allows to poop in your yard and never cleans it up. that's the way he treats potential customers, It really not worth saying any more, but stay away from this place they are cheats!!!

After purchasing several vehicles (Charger, Challenger, Jeep) from Five Star CDJ on Watson, I urged my dad to try Five Star Nissan on Russell due to a decent price on a used Toyota Camry. My intention was to pay for half of the vehicle upfront, which I advised the employees. However, each and every time they came back with an estimate for the contract, I declined. None of the estimates included the down payment. Instead of them subtracting the down payment from the finance price, they continued to lower the monthly payments hoping that I did not notice. Once I brought this to the attention of the staff, they became extremely rude and unprofessional. I would’ve gladly tipped them once the sale was complete BUT it definitely would not have been for a few thousand dollars. LOL. I do not recommend this dealership in no shape, form nor fashion. And, I truly hate that they have ruined the Five Star experience for me.

I went in for an oil change and the person who was changing the oil broke the nut and because it was change by the Dealership before that person did it. He put blame on the person that did by saying he had the nut too tight. I need the oil changed because my sister had passed away and I know I didn't had time to go to the dealership. Anyways because He broke the nut. They wanted to charge me $900.00 plus. I told them I couldn't afford it at the time and the person still went ahead and did it any. Well I ended up trading in the Nissan Rogue and got another. I wanted the windows tinted on the new Rogue, it never happened. They didn't give me my military discount plus I was charged for August and September. I turned in that vehicle August and someone got it in August. I went to the dealership and was told to call finance. I did finance refund September but they wouldn't refund August. Finance said they didn't get payment until September 6th. I was told to go back to the dealership for my August refund. I have been calling leaving voice-mail for a general manager for over 2 weeks and no response. I even went on Facebook messenger and still no response. I will not recommend anyone to Nissan. I would prefer go to Toyota dealership from now on.

I WON'T RECOMMEND NO ONE TO THE NISSAN DEALERSHIP. THE WORLD NEEDS HONEST PEOPLE. I went in for an oil change on August 6th and the person who was changing the oil broke the nut, told me the vehicle have an oil leak and because it was change by the Dealership before that person did it. He put blame on the person that did by saying he had the nut too tight, what a service tech. I need the oil changed because my sister had passed away and I know I didn't had time to go to the dealership. Anyways because He broke the nut. They wanted to charge me $900.00 plus. I told them I couldn't afford it at the time and the person still went ahead and did it any. I couldn't pay. Well I ended up trading in the Nissan Rogue and got another. I wanted the windows tinted on the new Rogue, it never happened. They didn't give me my military discount plus I was charged for August and September. I turned in that vehicle August 6th and someone got it in August, I was still paying for that Rogue and someone else was driving it. I went to the dealership and was told to call finance. I did called finance and they refund September but they said that they wouldn't refund August. Finance said they didn't get payment until September 6th. I was told to go back to the dealership for my August refund. I have been calling leaving voice-mail for a general manager Mike or Michael for over 2 weeks and no response. I even went on Facebook messenger and still no response. I will not recommend anyone to Nissan. Also, Nissan Rogue doesn't hold any value after a while. I would prefer go to Toyota dealership from now on.

I went to test drive a used vehicle at 5 Star Nissan and I had a trade. When they gave me a quote on my trade they insulted me with a LOW BALL offer. They also added more milage to my odometer reading. I was not treated as a valued customer. I would not recommend this dealership to anyone..

I brought my Sentra for service and they refused to work on it because they did not like how it looked (clean with no physical damage). I took it elsewhere and it is back on the road. Really!? Refusing to work on it because it was a 2004 model?

We think Five Star Nissan, is a great place to buy an automobile. We went in with specific requests that we needed in a new car and they met all of them. It was quick and easy from a test drive to getting the keys to our new Rogue!!