Reviews
The service department at Lawrence Hall Ford is the best,...
The service department at Lawrence Hall Ford is the best, won’t go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lots of confusion on this deal, lots of animosity, lots...
Lots of confusion on this deal, lots of animosity, lots of misunderstanding, lots of mistrust, lots of lost customer service, truck was damaged in care of dealer, no owners manual, lots of problems.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Want work with you when there a problem or complaint...
Want work with you when there a problem or complaint The fuel lineb On backward The one that did it said fix and they would pay West Texas said okay as long as it doesnot leak Wanted in writing refuse to write it down they would be liable Billie mcelreath
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Service members were great. Jose Cano did everything he...
Service members were great. Jose Cano did everything he said he'd do. Had pickup ready next day so we were very pleased. Ended up costing less than estimated. We are very pkeased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hands down best car buying experience I’ve had. Everyone...
Hands down best car buying experience I’ve had. Everyone is very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great people no hassle, great service. I do most of my...
Great people no hassle, great service. I do most of my buying over the phone. With the sales manager. Dealing like this you know where you stand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and Prompt
Great group! They have always done a great job with a smile even in hard times like these. We are on the road a lot and have had some bad experiences with other Ford dealership service departments. Lawrence Hall Ford is top notch! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rod Monroe
This is the 3rd steering stabilizer needed to fix ?death wobble? issue. I know dealer can only install factory parts. But I also understand dealers can petition for a recall which all super duty 4x4 need. I am saddened Ford has not taken a more serious approach to remedy this serious issue!
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Was looking at a car, they sent a msg right away, but the...
Was looking at a car, they sent a msg right away, but the price of the car went up $2000 overnight so i just looked elsewhere
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Service F150
Service department employees were very friendly and professional. Details were given on condition of the vehicle. Service was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
