Palmetto Ford Lincoln

Great customer service thanks to Jim Moody. I had a powertrain fault warning and when I called Jim he told me to bring it right in. After checking out my car it showed a broken piece on the AWD motor. Jim placed an Emergency Order in for the part and kept me updated multiple times on a daily basis with the progress of the part's arrival and when it came in, it was immediately repaired. I don't think that I have ever met a customer service person as nice as Jim.

We have purchased 4 vehicles through this dealership and from beginning to end their service is superb. Everyone is courteous, helpful and professional. We will continue to use Palmetto Ford for all of our automotive needs! Keep up the GREAT work!

They do fine with the basics but they tried to scam me twice. Car's AC was loud when I picked it up, so when I got home, I found the blower had debris in it and I didn't buy his 4 tps sensors for $1000 so I left with 3 bad sensors instead of the 1 bad sensor I asked to be changed. They changed the fluid on a transmission that didn't even have 10,000 miles on it yet as well. All I asked for was a tune up and replace 1 TPS sensor and I do have pictures to support my statement.

I regret that I have to report a terrible experience with the Palmetto Service department. my wife has a 2013 C-Max purchased from Palmetto. It has developed a warning light for the brake system and the liftgate has ceased to function. After a $500 bill for "diagnostics" I was told that I have to pay for the parts before they would order them. I reluctantly agreed to that, but now after 3 weeks of almost daily calling to Allen Oltmann, I have yet to receive a return call with the name of who I need to pay. The service department in general is chaotic and not welcoming. I wonder if the dealer is financially unsound that they don't stock parts and require payment before ordering--does Ford not extend them credit? this is an expensive repair and I am considering replacing my C-Max with a new Escape, but that looks unlikely as a purchase from Palmetto. Ken Fonville

I was traveling on vacation and had a problem with my car, which obviously can be stressful. I called Palmetto Ford Lincoln and spoke to their service dispatcher J Moody. What a friendly and understanding attitude he displayed. My car was taken into the shop and diagnosed and kept at the dealership overnight because they had to order a part. Mr. Moody arranged for transportation for me to my AB&B for the night and back to the dealership the next morning after the car was repaired. The shop not only repaired my car but performed service on a recall I had hoped to have done when I got home - and if that weren't enough he gave my car a quick wash before I arrived to pick it up. The repair cost was fair too. If I didn't live in another state I would be doing regular business with Mr Moody and the staff of Palmetto Ford Lincoln. It was an outstanding experience with compassionate people. They get my highest recommendation for superior customer service.

I have driven many cars in my lifetime and visited many dealerships, but I have never received such extraordinary service as I have at Palmetto Ford Lincoln, all because of Jim Moody, the Service Dispatcher. Jim's attentiveness to me and insistent help in getting the car issues resolved are unusual from my experience. He goes out of his way to assist me and get me back on the road as quickly as he can. Jim demonstrates the best in business and I am sure his team recognizes this and hopefully tries to exemplify it themselves as they work with customers. Jim is a bright STAR in this service department and makes customers feel valued. He certainly makes me feel valued and want to continue driving Lincolns. Thank you, Jim, for caring. John Witty

Kelvin initially sold me my Ford F250 last year and he was excellent to work with. I would definitely purchase another car from him Also, Jim Moody and Allen Oltmann have taken care of my service needs and have treated me like a VIP. I'm very thankful for all of their attention and hard work.

I have only driven Fords for 35 years. I have worked with this dealership for months to get my screen to stop showing reverse when I am driving forward or black out completely. They kept my car for weeks, charged me $250 even though I have warranties, recall notices, and service plans which should cover it. My car is still not fixed.

I bought a used RX 350 that had some issues. The staff Grey, Gary, Patrick, Will, Michael and Danny were very professional in handling the issues very professionally. If looking to buy a new or used car, I highly recommend Palmetto Ford. Thank you for your service. Eric B

Came into the Ford store today and had the privilege of working with Drake Moffatt. Drake was incredibly knowledgeable, friendly, and eager to answer all of my questions. Drake is who every salesperson should aspire to be and I know he will have a bright future there. We are still working some items out with the deal but everything thus far from Drake, and Palmetto Ford, has been great.