Reviews
Excellent Customer Service!
I cannot say enough great things about Kia Country of Charleston!! In my search for a 2022 Telluride I had dealt with a few other dealerships that were just plain rude or way overpriced so when I saw the ad for the exact Telluride I was looking for, I knew not to get my hopes up given my past experiences. But boy was I wrong! I spoke on the phone with Charles Fritz to discuss pricing on a late Friday afternoon and we were able to come up with an excellent price for purchase. I lived 3 hours away and I am disabled so he was very accommodating and agreed to hold the vehicle until I got there that afternoon to ensure it would not be sold while I was in route. He advised I would be working with Jorden on the floor to test drive the car and complete paperwork. Ten minutes before I arrived I received a very polite call from Jorden so I could "recognize his voice" and he would be on the lookout for us; we pulled in and were immediately greeted by him. He was very polite and eager to help and answer any questions. As we were filling out paperwork, Charles came over to introduce himself and "put a face with a name". The whole process was seamless and worry-free. I never felt pressured or uncomfortable and everyone there was so nice. I would definitely recommend Kia Country of Charleston to anyone looking for excellent customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is a great story. Thanks so much for sharing. We appreciate that you recognized Charles and Jorden. It means so much. Congratulations on your new #Telluride.šš
Professional and Welcoming
Had a lab easy and thorough process in acquiring my Kia! John Bridge was the associate who helped me, ask for him, was helpful and insightful! Iām glad I came to this dealership, was straight kindly and my trade in was more than fair!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for spreading the word. #WeMakeItEasy to buy a car. (and trade one too). Congratulations.
YOU'VE WON A BRAND NEW CAR!
Great place, great people, great price. John helped us get the car with all our wants and needs. He worked hard to get to our purchase price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on your "brand new car". We're so happy that John helped you find the car you wanted and the deal you needed. Congratulations.
It's been a wonderful ride
I appreciate the partnership we have in maintaining my vehicle!!! This is a great service crew. I continue to be impressed. I always come back !!! I have for the past four years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much. We appreciate your business and the 5-star review. See you next time.
Going Above and Beyond
My husband and I were in the market for the Kia Carnival. I found the perfect one on Cars.com. John Bridges from Kia Country came to the rescue and helped us get the perfect car for our family. He went above and beyond to make sure we knew all of the bells and whistles the car has to offer! I have never had an easier car buying experience than I did with Kia Country.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Yeah! Thanks for spreading the word, #WeMakeItEasy to buy a car. We are absolutely delighted that you got yourself bells and whistles and a #Carnival. Congratulations and thank you.
Outstanding Dealership, Sales & Service!
Excellent Dealership! Outstanding staff and service since I've been a customer starting back in 2005. Best service department I've ever dealt with. Very satisfied customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great People. Great Dealership.
I was in the process of purchasing a car from Carvana for our son, who is stationed at Goose Creek with the Navy. I did one last check of the nearby KIA dealers before flying to Charleston and that the same model - NEW - had just come in at KIA Country!!! I called Thursday night and Gloria, the nicest person ever, answered the phone after hours and worked through some of the details with me. She agreed to hold the car to the morning (very high demand for this particular model.) I called in the next morning, after which Zola in finance helped me through the process of applying to their financing. Super easy. I live in Texas and couldn't get to Charleston until very late Saturday. Zola offered to meet me at the dealership Sunday to give us the keys and orient my son on the car. Now that's service! I am very sure that car would have sold the next day - they didn't have to help me as much as they did. But I really appreciated it. I know my son will enjoy taking his brand new blue KIA Rio S to KIA Country to be serviced. A great dealership with people who car. Ed Downs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing!!!
Kia Country in Charleston SC is absolutely awesome!!! Elijah Tucker is an amazing sales man. He helped me go through the online buying process with ease!!! He even delivered my car to me personally in NC!!! I would definitely recommend this dealership and there amazing employees!!! Thank you for all your help!!! Elijah is very courteous And friendly. I will absolutely call back again!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Online shopping, delivery, and a new car. Sounds like a great day. Thanks for recognizing Elijah. Congratulations. #happycustomers are everything.
Outstanding Customer Service
We recently received outstanding customer service from Norm at Kia Country of Charleston for the purchase of our new Seltos. From the time we put down our deposit to the time we drove off the lot, he explained the process carefully and was very patient with all our questions. Andy was also very helpful on one occasion when Norm was not available. We love our car and will definitely go back to Norm and Kia Country for our next purchase. Thank you again, Norm!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's exactly as it should be. Thank you very much and congrats from Norm and our team. #HappyCustomers #WeMakeItEasy
The Best Experience EVER!!
From the beginning to the end of the process had been the BEST customer service I have EVER received while purchasing a new vehicle! My salesman Elijah was absolutely fantastic, patient and understanding through the process while locating the exact vehicle that I wanted and a BIG SHOUTOUT goes to The Sales Manager Adam Richey is helping get me where I wanted to be as far as payment and going above and beyond in locating and delivering my vehicle to me. They have just earned a customer for life!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase