Reviews
Write a reviewThe service department will sell you as much as they can. My 2015 250 had a check light and I took it in to see what it was. They said that it needed a complete tune up and it only had 11,000 miles on it. I called Ford Factory assistance and they said that there was a recall about that type of Check light. I went back and asked them about and was told that it was different then that recall. I just wanted it back and I would find out at another Dealership. They said that they had already taken it down and it would be $500 to get it out or $1300 for the toon up. I paied the $500 and got it out. I took it to another Dealership and it was fixed for $0. It was a recall and not a MAJOR REPAIR thing. They will talk you in to any thing they can DO NOT TRUSE THEIR SERVICE Department!!!
The service department will sell you as much as they can. My 2015 250 had a check light and I took it in to see what it was. They said that it needed a complete tune up and it only had 11,000 miles on it. I called Ford Factory assistance and they said that there was a recall about that type of Check light. I went back and asked them about and was told that it was different then that recall. I just wanted it back and I would find out at another Dealership. They said that they had already taken it down and it would be $500 to get it out or $1300 for the toon up. I paied the $500 and got it out. I took it to another Dealership and it was fixed for $0. It was a recall and not a MAJOR REPAIR thing. They will talk you in to any thing they can DO NOT TRUSE THEIR SERVICE Department!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Dobie Clayton went that extra for my son to get what he was comfortable with not only financially but physically and emotionally! My son went into dealership with no credit at all and left with vehicle of his liking same day with little down and low monthly payment without having to use any co-signer as expected!
Dobie Clayton went that extra for my son to get what he was comfortable with not only financially but physically and emotionally! My son went into dealership with no credit at all and left with vehicle of his liking same day with little down and low monthly payment without having to use any co-signer as expected!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Always great service when I buy a car from this dealership! They're very easy to work with and they don't play games. I like buying cars from Jack Powell.
Always great service when I buy a car from this dealership! They're very easy to work with and they don't play games. I like buying cars from Jack Powell.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My King Ranch had 34,600 miles on it and after paying $300 for a full diagnostic ya'll couldn't fix it. Towed it in, got it back and it continued to not turnover, no starter, nothing. Traded in my now useless Ford for a 2021 Dodge Laramie 2500 Heavy Duty 6.4L Hemi. Ya'll convinced me due to lack of being PROACTIVE in my being stranded, repeatedly, with no operational vehicle to buy Dodge, for life. No more Fords ever. FYI, I had planned on keeping my King Ranch for life but your service or lack thereof got in the way. PS. I went from a Ford lifer to a Dodge lifer all right down there at your dealership and it only cost me $300.
My King Ranch had 34,600 miles on it and after paying $300 for a full diagnostic ya'll couldn't fix it. Towed it in, got it back and it continued to not turnover, no starter, nothing. Traded in my now useless Ford for a 2021 Dodge Laramie 2500 Heavy Duty 6.4L Hemi. Ya'll convinced me due to lack of being PROACTIVE in my being stranded, repeatedly, with no operational vehicle to buy Dodge, for life. No more Fords ever. FYI, I had planned on keeping my King Ranch for life but your service or lack thereof got in the way. PS. I went from a Ford lifer to a Dodge lifer all right down there at your dealership and it only cost me $300.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We've purchased seven vehicles from the Jack Powell dealership family in the past 15 years or so. We trust them implicitly, and know we're getting the best deal around. We had a problem with a new dually truck this week (factory problem) but the Jack Powell team over-delivered once again and had our truck back to use, fully repaired in barely over 24 hours so we could hook up our RV and get on the road without delay. We compare prices, but we always buy at Jack Powell and we've established a great friendship with the team there. We recommended Jack Powell to friends who recently bought a new car there - and they, too, were 100% satisfied with the experience.
We've purchased seven vehicles from the Jack Powell dealership family in the past 15 years or so. We trust them implicitly, and know we're getting the best deal around. We had a problem with a new dually truck this week (factory problem) but the Jack Powell team over-delivered once again and had our truck back to use, fully repaired in barely over 24 hours so we could hook up our RV and get on the road without delay. We compare prices, but we always buy at Jack Powell and we've established a great friendship with the team there. We recommended Jack Powell to friends who recently bought a new car there - and they, too, were 100% satisfied with the experience.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase