Med Center Mazda

I made my appointment for 7:45AM and requested the courtesy shuttle so I could be at my office by 8:00AM. When I arrived at 7:45AM I was told the courtesy shuttle driver did not work on Thursday and it was not available. I was told to have a seat in the waiting area and someone would be with me shortly to drive me to my office which is only .5 miles from the dealer. Fifteen minutes later, 8AM, I went to see if they had forgotten about me. The service tech. Said, “Oh, there you are. We can’t drive you but we can offer a loaner car.” Where did he think I had gone? I had been sitting in the waiting area! Frustrated, I told him that I did not want the hassle of a loaner car and that I would walk. As I was walking away, I overheard him tell one of his fellow workers, “Can you believe that guy?” I hate to say it, but I lost what cool I had left. I turned around and made sure they understood what awful service they were providing and made sure they knew I was not a happy customer. When I make an appointment, request the courtesy shuttle and receive a confirmation email, I expect them to deliver. The 10 minute walk was much needed to calm down. About 2 hours later I received an email that my car was ready. I walked back to the dealer and paid for the service. As I was paying one of the service techs asked the cashier for my paperwork. When the cashier told him that I was the one paying he said, “I was about to call you and see if you wanted us to bring your car to you.” How convenient. I thanked him and left the dealer. Do not offer and confirm a courtesy service if you can’t deliver it!

Quick, efficient and DJ was a absolute pleasure to work with. My vehicle was ready when promised

I had an excellent experience at Med Center Mazda! Mark was a pleasure to work with. I highly recommend doing business with them.

Gave me an immediate appointment and was able to get right on my car. Reported progress on repair very well everyone was very professional and helpful. Car was repaired very efficiently and timely. Car looked great after repairs. They did a great cleanup on car before I picked it up. I would definitely recommend them to my friends and family.

Appts are easy to make and the waiting area is nice, with coffee, drinks and snacks

Great experience at the dealership and with the sales team. Would buy there again, for sure!

We were very pleased with Anthony and the service received. He did a good job of going over car features.

Easiest transaction of pitching a car ever! Lea’s than 3 hours from the time we arrived till the car was ours!

Had a rear brake job at MCM. The day after i noticed two brake emergency icons illuminated. Called the service center and was told to bring my Mazda back in. Icons were intermittent so diagnosis was difficult. MCM gave me a loaner to take home so we wouldn’t have to wait for repairs. Super nice folks.

Med Center Mazda always goes above and beyond for their customers. Their service department also holds these high values.