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I bought a 2006 Dodge Charger from Kirk brothers in Grenada the service technician Mike was rude he yelled to other employees or customers that he got... a lady on the phone that won’t get off now I have five recalls one of them is service brakes, hydraulic which in the event I could try to stop and crash he seemed not concerned at all and they told Tyler Kirk of Kirk brothers in greenwood he could not have it towed there for me unless I pay the fee
They were very kind and respectful when I went into the dealership to have my car serviced. They even had to pick me up because I'm not from the area.
I've been a loyal customer for over 4 years now. I always have gotten my Jeeps serviced with them. However, in the past few months they've increased prices... tremendously on simple fixes, like oil changes. I went in for an oil change only to find out the price had increased by $40+...and they didn't tell me until after the service. The lady at the service desk told me I need to go online for coupons if I want cheaper prices. Fast forward to today...I went in for an inspection and oil change. The receptionist had an attitude as she told me to "wait a few minutes because I have people in front of you." I waited patiently for her to return, presented my coupons to her, then she said "you have to print those off." There is nothing written on ONLINE coupons saying that. I nicely left and have no thoughts of returning. I've always bragged on Sunset, but that's in the past now.
On May 23rd, I called the Sunset Chrysler dealership and spoke with a lady in service. My 2006 Jeep Wrangler was leaking oil from a worn rear main seal.... I told the lady what was wrong with it and she put me on hold to get a quote on parts and labor. Came back on the phone gave me my quote and asked if I could bring it in Thursday May 26th at 8 am. She stated that it was a 3.5 hour job and that they can get me taken care of that day. Called Wednesday May 25th to confirm appointment. Showed up May 26th 7:30 am. Left my keys with the manager and told him who I was and he said we will get you right in. I stepped across the road to get me a bite of breakfast. I came back over to Sunset Chrysler at 9 am to wait in waiting room. I looked out across the shop and saw Jeep was up on racks. Periodically, I checked the shop to see if anyone was working on it and it wasn't being touched. At 10:45, I stepped out of the waiting room and spoke with who I'm assuming is the service manager. I asked him how my Jeep was coming along. He said hold on and let me check. He came back and said that the technician had ordered the parts and that he should have me ready Friday. I told the service manager that I was told it would get taken care of same day. He just sat back puzzled. I asked them if they had drained any oil out because I really needed to get back to work. He left and checked and came back with another service rep and stated that no oil had been drained and they dropped it down from the rack. I told them that I would just get it fixed locally because I wasn't driving an hour back to their dealership when I was told that it would get taken care of the same day it was brought in. The service rep then stated that he would have to charge me for his technician pulling it on the rack and diagnosing the leak(after I had already stated where and why it was leaking). I told him that I didn't believe that was fair but that I would pay it. Neither one of them said I'm sorry or gave me any condolences. The bill was $107!!!! So I was charged an hour to pull it on the racks. Take your money elsewhere folks. This place does not deserve any of your hard earned cash.
I bought new and have been getting my Truck 2015 Ram serviced at Sunset and am very pleased with the Service department! Thank you!
Never gotten anything but excellent service from this dealership. Jason Neal and Hal Martin have gone out of their way to accomidate.Always excellent service... from the service dept.bought my last 3 Jeep Grand Cherokees from this dealership.
On Friday, March 4th while traveling in our 2010 Jeep Wrangler to Memphis, our vehicle broke down with a fairly serious problem. My wife and I were very... frustrated, and needed to get to Memphis that day for business purposes. We were towed to Sunset Jeep aka Kirk Motors in Grenada Ms. and told the service manager of our problem. They rolled us right into a bay and set to work to correct our problem and get us on the road although they were backed up and out that day with customers. They provided us with a comfortable waiting area to wait and kept us informed of the whole repair process. Within 90 minutes they had us on the road and we were able to keep our business appointment. My hat is off to Sunset and their service department. Special thanks to the Service Manager and our primary mechanic Marcus. God Bless yall. Keep treating people like this and you will be in business a long time. thanks, Dr Bill White, Brandon MS