CarMax Norcross

The business office for CarMax appears to be totally inept. Our sales person was Cody Turlington, and he did a great job. They set us up with a loan so that we could take the truck home that day, but our credit union sent a check for the payoff on the loan the very next day. although it has been verified that they received the check for the full payoff of the car, they failed to cash it. A month later, they began to harass us for not making payments on the truck, and we repeatedly gave him the information that the truck have been paid off. One time the specialist on the phone would say if they had sent the check back, and then another time they would say they were holding the check because it was the wrong amount. Eventually they admitted that the amount of the check was the exact right amount, and have repeatedly said that they would fix it. but each time that they say that they're going to fix it, we got a phone call within the next 4 or 5 days telling us that they have reported us to the credit bureau for not making our loan payments. At which point we start all over again and tell them that we've already paid off the truck. At this point I have had to file a complaint with the Federal consumer finance protection bureau. it still has not been resolved, and we bought the truck 2 months ago.

Really wish I could give this dealer a zero rating. This continues to be the worst car buying experience of my life. For the second time, my wife, infant son and I have been left literally standing in the cold at Carmax Norcross when they did not honor a curbside appointment made and verified by multiple staff. After being told I would receive documents to sign electronically I never did and we've now been waiting an hour for everything to get re-sorted. We are apprehensive to go inside as staff and customers alike are unmasked (see photo). And naturally there are no benches or seats outside. Will be eating a very late dinner with a fussy baby yet again, thanks Carmax. STAY AWAY AT ALL COSTS!!!

I purchased a vehicle from CarMax - Norcross, GA and the windows were already tinted. I didn't think twice about the tint as the GA heat is brutal. Anyways, months later I get a ticket/citation because the officer said my window tint was too dark for the state of GA. I called CarMax to see if they could at least take off the tint but they said if I wanted the tint off, I should have asked within 7 days of the purchase date. Since CarMax does not work on window tint, they should always REMOVE existing window tint BEFORE selling their vehicles.

Victoria in the business office provided awesome customer service. Thank you Victoria. You ROCK! Needed information on my extended service plan because my vehicle was disabled and I did not have the paperwork on me . She took the time to find the information for me.

I went to Carmax on 4th of July. The place was not super packed, so that was great. We had a little 9th month old on tow, and were nervous that it would take us all day to shop. The only thing that took a lot of time was waiting for a sales man. Apparently, the new young guys at the front were more interested in flirting (yes flirting) with each other and playing around than realizing that we needed help or just plainly asking us if we were being helped. That really bothered me, as we wasted 30 mins just sitting dumb. The front desk girl was no help.. she was the one to tell us to sit and wait and then no where to be seen. Finally someone professional and extremely courteous walked by ... the service manager. He quickly apologized for our wait, and brought along Daniel Claudio. I am SOOOOOOOOOOOooooO thankful he did. Danny was professional, kind, humble, hard-working, and just all the way a pleasure to work with. He represented Carmax the way it should be. He took the details of what we were looking for and walked us around to cars that would fit our needs. The second car (nissan pathfinder) was a recommendation from him... and that was the car we bought. Danny if you're reading this... THANK YOU! You're such a great employee and that deserves recognition.

Loved my very smooth buying purchase from CarMax last night the salesman Ricardo was very nice and very knowledgeable very impressed with him he was courteous and pleasant! Had a very good experience! Thank you Ricardo-CarMax!

Hands down this was the most pleasant and stress free car buying experience EVER! My senior sales consultant was Shenita Monroe at Carmax Norcross , who was an excellent salesperson to buy my 2015 Subaru Outback car from . Highly professional , courteous and detailed , are the words that come to mind to describe her exemplorary customer service style . We initially enquired about the vehicle online and discovered it was at the Kennesaw Carmax location . She immediately requested a transfer so that within 24 hours we could conveniently test drive and finally purchase the car. She is the real deal and we can't recommend her enough . Please make this woman a sales manager !! 5 STARS...

I had not driven in 27 years because I lived in a city, so getting back to driving was a challenge, but Jim Digh made it easy and comfortable. He too almost the whole day with me, explaining all the new modifications and we test drove several cars before we found one that fit me. Then I returned it for a different make and model and he couldn't have been kinder. Maybe it's because I'm newly returned to the South, but he made what was an extremely anxious procedure for me, completely painless. And he was great fun to talk with.

Don't go to carmax! Because I went there and I regret and treated wrong! There are plenty of used and new car dealerships all over Atlanta!

Purchased a new vehicle after a horrifying experience at another dealer that same morning. Sales associate Alonzo was fabulous! Was in and out in less than 3 hours, with new Jeep!