Reviews
This dealership is not Military friendly and does not
This dealership is not Military friendly and does not support Military members. The owner here apparently will not sell a vehicle to anyone who is military unless they have a valid drivers licenses. Even though most states consider your expired drivers licenses to be valid as long as you have a current military ID. Even California recognizes this from it own residents stationed in other states. So apparently the owner of this dealership DOES NOT SUPPORT our active duty military members. So go to a dealership that supports your service.
This dealership is not Military friendly and does not
This dealership is not Military friendly and does not support Military members. The owner here apparently will not sell a vehicle to anyone who is military unless they have a valid drivers licenses. Even though most states consider your expired drivers licenses to be valid as long as you have a current military ID. Even California recognizes this from it own residents stationed in other states. So apparently the owner of this dealership DOES NOT SUPPORT our active duty military members. So go to a dealership that supports your service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your concerns. I appreciate your feedback and understand the importance of supporting our military members. At Rotolo Chevrolet, we strive to serve all customers fairly and respectfully. I encourage you to reach out to me directly to discuss your experience further. Thank you again for your input. Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
There is nothing to discuss here already went to another dealership.
My experience was good.
My experience was good.It was difficult for me to come in so Danielle York helped me through email and internet. I didn?t have a way to get it home so Danielle brought it to me in Twin Peaks and I took her back. Fernando in finance was also nice and helpful. Well done Rotolo.
My experience was good.
My experience was good.It was difficult for me to come in so Danielle York helped me through email and internet. I didn?t have a way to get it home so Danielle brought it to me in Twin Peaks and I took her back. Fernando in finance was also nice and helpful. Well done Rotolo.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kevin, thank you for sharing your experience! I'm so glad to hear that Danielle was able to assist you through email and deliver your vehicle to you in Twin Peaks. It's wonderful to know that Fernando also provided you with excellent service. I appreciate your kind words, and we hope to see you again at Rotolo Chevrolet! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
So happy with my new Corvette!
So happy with my new Corvette! Superb customer service. A truly pleasant buying experience. They gave us a great price and delivered the vehicle to our door. Thank you!!!
So happy with my new Corvette!
So happy with my new Corvette! Superb customer service. A truly pleasant buying experience. They gave us a great price and delivered the vehicle to our door. Thank you!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Kerry! I'm thrilled to hear that you're happy with your new Corvette and that you experienced superb customer service at Rotolo Chevrolet. It’s always our goal to provide a pleasant buying experience, and I'm glad we could deliver your vehicle right to your door. We appreciate your support and look forward to serving you again in the future! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
Appt.
Appt. was for oil change/tire rotation and malfunctioning infotainment system. Was not told in advance that vehicle would need to be left the entire day, so infotainment system not repaired!!!
Appt.
Appt. was for oil change/tire rotation and malfunctioning infotainment system. Was not told in advance that vehicle would need to be left the entire day, so infotainment system not repaired!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Jim. I understand that not being informed about the need to leave your vehicle for the entire day can be frustrating, especially when repairs are not completed as expected. I appreciate your feedback as it will help us improve our communication regarding service timelines at Rotolo Chevrolet. If you have any further concerns or would like to discuss this further, please do not hesitate to reach out to me directly. Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
I was referred by my son in law, who previously purchased
I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish, I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life.
I was referred by my son in law, who previously purchased
I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish, I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your thoughtful review, Lisa! We’re thrilled to hear about your exceptional experience with us at Rotolo Chevrolet. It’s fantastic that Pedro and Mitchell provided you with the outstanding service we strive for. We truly appreciate your recommendation and look forward to welcoming you back as a valued customer for life. Don’t hesitate to reach out if you need anything in the future! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
I was referred by my son in law, who previously purchased
I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish, I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life.
I was referred by my son in law, who previously purchased
I was referred by my son in law, who previously purchased a vehicle with you. I had been shopping around for quite a while, but was pleasantly surprised when I received a video showing the car that I was interested in. From start to finish, I received exceptional customer service, friendly staff, and an overall experience that was over and above what I expected. I initially worked with Pedro, so I'd like to give him credit for doing an awesome job at getting me in, but was handed off to Mitchell who also did an outstanding job. He continued to communicate every step of the way and made me feel like I mattered. I cannot say enough good things about my entire experience and will absolutely be a return customer for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Lisa! We're thrilled to hear about your positive experience at Rotolo Chevrolet. It's fantastic that Pedro and Mitchell provided you with exceptional service and kept you informed throughout the process. We truly appreciate your loyalty and look forward to welcoming you back for your future vehicle needs! Safe travels in your new car! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
Big thank you to Cesar for helping us find the perfect
Big thank you to Cesar for helping us find the perfect car! Great customer service from the whole team. Thank you everyone. Will be recommending this dealer to family and friends
Big thank you to Cesar for helping us find the perfect
Big thank you to Cesar for helping us find the perfect car! Great customer service from the whole team. Thank you everyone. Will be recommending this dealer to family and friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review, Jesus! We're thrilled to hear that you had a great experience finding the perfect car with Cesar and our team at Rotolo Chevrolet. Your recommendation means a lot to us, and we look forward to assisting your family and friends in the future. Thanks again for choosing us! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
Took my Traverse in because I got a notification from
Took my Traverse in because I got a notification from onstar I had an issue with my battery and or starter. The diagnostic test was 250.00, battery was 350 and starter 500. Labor is another story. 1295.00 with the hrly rate of 250.00 and hr, that equates to 5.18 hrs. For a 2 hr job at most. Then when I went to pick up my vehicle the check engine light was on. The service person took it to the back. Brought it back said it was a loose battery cable. Not very good workmanship. I have bought two vehicles from there and referred several others.
Took my Traverse in because I got a notification from
Took my Traverse in because I got a notification from onstar I had an issue with my battery and or starter. The diagnostic test was 250.00, battery was 350 and starter 500. Labor is another story. 1295.00 with the hrly rate of 250.00 and hr, that equates to 5.18 hrs. For a 2 hr job at most. Then when I went to pick up my vehicle the check engine light was on. The service person took it to the back. Brought it back said it was a loose battery cable. Not very good workmanship. I have bought two vehicles from there and referred several others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand your concerns regarding the cost of the diagnostic and repair for your Traverse, as well as the issues you encountered with the check engine light. We appreciate you bringing this to our attention, and I assure you that we strive for high-quality workmanship. If you would like to discuss this matter further, please feel free to contact Rotolo Chevrolet directly. Your feedback is valuable to us, and we are committed to ensuring our customers' satisfaction. Thank you for your continued support. Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
I sent Armando an email yesterday as well.
Great experience.
Great experience. Lots to choose from on the lot. Agent has helpful and motivated. Provided personal care Building was clean and the financial services were were quick.
Great experience.
Great experience. Lots to choose from on the lot. Agent has helpful and motivated. Provided personal care Building was clean and the financial services were were quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Alma! We’re thrilled to hear about your great experience at Rotolo Chevrolet. Our team is dedicated to providing personalized service and a clean environment, so it's fantastic to see that reflected in your visit. We look forward to welcoming you back next time! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369
I was having an ongoing issue with a check engine light,
I was having an ongoing issue with a check engine light, took it in to Jorge Estrada Service Adviser from there he ran with it always keeping me apprised of what was happening with the vehicle, always providing excellent customer service, always very professional. As it turned out the vehicle needed to be worked on longer than anticipated, Jorge then reached out to Service Manager Enrique Cerrillos who authorized a loaner for me, a large vehicle knowing that I would need a vehicle that would be able to carry my mothers wheelchair, this was extremely helpful. Jorge and Enrique, what a terrific customer service tag team, kudos to both!!
I was having an ongoing issue with a check engine light,
I was having an ongoing issue with a check engine light, took it in to Jorge Estrada Service Adviser from there he ran with it always keeping me apprised of what was happening with the vehicle, always providing excellent customer service, always very professional. As it turned out the vehicle needed to be worked on longer than anticipated, Jorge then reached out to Service Manager Enrique Cerrillos who authorized a loaner for me, a large vehicle knowing that I would need a vehicle that would be able to carry my mothers wheelchair, this was extremely helpful. Jorge and Enrique, what a terrific customer service tag team, kudos to both!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Noel! We're thrilled to hear about your experience with Jorge and Enrique at Rotolo Chevrolet. It's fantastic to know that they provided you with excellent customer service and ensured you had a suitable vehicle during the repairs. We appreciate your kind words and the recognition of our team. We look forward to assisting you again in the future! Best, Armando Rojo | armando@rotolo.com | General Manager | 909.822.1111 ext. 8369