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Rotolo Chevrolet

(1,244 reviews)

Reviews

(1,244 reviews)

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I had orignially planned on buying my car from the...

I had orignially planned on buying my car from the dealership next door Rock Honda, but after communicating with the Sales person, Jimmy through email and phone calls, he kept calling me and emailing me as if we had not talked, trying to make an appointment when we already had one etc. So I contacted Rotollo, it was like night and day, Danielle emailed me, was prompt with her responses, knew who I was when I called. When I came to look at the car she was so efficient that she pulled up right next to me in it as I was walking in (though that might have been coincidence). She was a pleasure to work with, even when it took me an hour to unload everything from my old car to new. I also had the opportunity to work with Angelica Cardona, she was so nice, sweet and informative, and explained everything wonderfully. I felt comfortable the entire time and never felt pressured or get that slimy car salesman feeling. While I was waiting a gentlemen from another department came and just chatted with me for 5 minutes because I looked bored. It was a wonderful experience, one of my best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I had a great experience at Rotolo Chevrolet! LUCY...

I had a great experience at Rotolo Chevrolet! LUCY SANCHEZ was helpful, knowledgeable and made me feel very comfortable. NO pressure sales techniques used here! Thank You LUCY SANCHEZ and ROTOLO CHEVY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Danielle was incredible to work with. Was at the...

Danielle was incredible to work with. Was at the dealership for 3 hours which included the application, all paperwork and I was leaving in my new vehicle. My credit has taken a hit and they still managed to find someone willing to take a chance. Great team. Go see Danielle at Rotolo and let her help make your dreams a reality!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had carefully studied the Chevrolet website to...

I had carefully studied the Chevrolet website to determine the vehicle and equipment I wanted. When I first met Lucy Sanchez I asked her questions to see how well she knew the product. Lucy answered all of my questions with confidence and accurately and with no B.S. Lucy gave me a great price and a great interest rate. Then I went in to see Armand Rojo in finance. Armando carefully explained the finance paperwork and extended warranties. He didn't play any games. Everything was just exactly as Lucy and I had agreed. It is really a pleasure to deal with Rotolo Chevrolet and be treated with respect. In fact we went back the following week and purchased a second car from Lucy and received the same great treatment from both Lucy and Armando.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lucy Sanchez assisted me in my purchase of my new 2013...

Lucy Sanchez assisted me in my purchase of my new 2013 Cruze and i'm very happy with it. She made this process extremely easy and was brief with the process time. Also Armando Rojo made sure I understood everything before I signed the contract which made me feel good that I wasn't singing anything I didn't want to. I recommend both!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As soon as I arrived at Rotolo Chevrolet I had some of...

As soon as I arrived at Rotolo Chevrolet I had some of the best customer service. I did not feel pressured what so ever, and every question I had it was answered to the last point. I would recommend Rotolo Chevrolet to all of my friends and family, and as a matter of fact one of my cousins will be visiting Rotolo and hopefully getting his new truck this year as well. Thank you Rotolo Chevrolet!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

From the minute we arrived at the dealership, we were...

From the minute we arrived at the dealership, we were treated like we were special customers. We feel that Darryl went out of his way to find us the car that we wanted and Lucy handled all our paperwork, etc... By far this is the best car buying experience we have ever had. Thank you to Rotolo Chevrolet and everyone who helped us!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I stopped by Rotolo Chevrolet to look at a...

My wife and I stopped by Rotolo Chevrolet to look at a Volt. We needed a little spark in our lives so we figured a volt was the answer. When we arrived we asked for fleet/internet sales and were greeted by Danielle York. She met us with a fantastic smile, a hardy handshake and a question what can I show you. Danielle showed us the Volts and explained their operation. We chose a 2012 crystal red fully loaded volt with a MSRP of $45665.00. Now this is where the dealing normally get hostile with salespeople and negotiations but not with Danielle she pulled the invoice and provided a very fair price. She then provide us with all the finance and rebate options available on the 2012 Volts. We a shake of hands on the deal and were off to see Jim Delp in finance. Jim provided a very professional speedy experience. This was the best new car purchasing experience I have had..... First trip on the volt yielded 87.7 mpg. No buyers regret here just happy customers that were treated as if we were family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Well Lucy was very knowledgeable, she was well informed...

Well Lucy was very knowledgeable, she was well informed about the workings of the car we had thought of buying through Costco, and she was very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

WAS THE BEST EXPERIENCE I TALKED TO 3 OTHER CHEVY DEALERS...

WAS THE BEST EXPERIENCE I TALKED TO 3 OTHER CHEVY DEALERS BUT ROTOLO WAS THE BEST AND THE EXPERIENCE WAS EXCELLENT WAS TREATED LIKE FAMILY. WOULD RECOMMEND ALL MY FRIENDS AND FAMILY TO ROTOLO. THE EMPLOYEES WERE SO FRIENDLY AND PERSONABLE SO EXCELLENT GIVE THEM 2 THUMBS UP BEST EXPERIENCE OF MY LIFE THANK YOU ROTOLO!! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.