Reviews
Car service
I like how they always seem to fix any problems with my car. They are always courteous and friendly. I feel my car is always very well taken care of when I take it to rotolo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Luis, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best regards, Mike Caposio | General Manager | Mike@rotolo.com
The best car buying place, hands down!
My experience at Rotollo was nothing but pleasurable! The staff were friendly and not pushy to make a sale, James made sure to get us the price and numbers we wanted. I have nothing but good things to say!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, I sincerely thank you for going out of your way to write this review about Rotolo Chevrolet. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer and I'm glad James was able to show you that. I hope you enjoy your new car. If you have any further needs, please come back to see us. Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Great service!
Rolando was very helpful in answering all the question and we left satisfied. He works great with customers and along with everyone else there was just very helpful. I would definitely recommend people to go with him. An amazing person and sale associate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Felipe, thanks so much for this wonderful review! Rolando is such a great member of our team here, and we're just so glad that you two had a good experience working together! We look forward to working with you again soon. Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Sal Mercado is the best
The best car buying experience ive ever had. Big thanks to Sal for his honesty and awesome customer service. No gimmicks here! Definately visit rotolo when buying a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate you being so kind as to write this review about our dealership. It’s delightful to learn that Sal and the rest of our team provided you with the best car buying experience you’ve ever had! If there is anything else we can do for you please don't hesitate to give us a call! Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Great Service
The sales and financing department was wonderful, very helpful and kind. The only issue is the service department was not so welcoming and helpful. But I would still recommend rotolo without a problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Outstanding!
We can't say enough about Wanda Parker! This was our first pleasant experience buying a car, ever!!! So refreshing to have her explain so clearly, and she really helped us find the best car for our needs based on practicality and affordability. Never did I get the feeling I was being sold a "payment". Wanda, Armando in finance - both, were very knowledgeable, helpful, and professional and kind. I have always bought Hondas, but after my experience at Rotolo...I'm a convert!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary, we appreciate you taking the time to write this review about our dealership. It's delightful to learn that Wanda and Amando have been very knowledgeable, helpful and professional and that we provided you with a pleasant experience. Please come see us for any future needs! Thanks again. Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Awesome Salesmen Julio is!
We did visit another Chevy dealer in Ontario and left disappointed with the way their sales men were rude and had no clue on the vehicles. That same day we went to Rotolo. We were blessed that Julio Carrillo went above and beyond to show us what we wanted to see. We felt very comfortable with him because he is a friendly, outgoing person. Thank You Rotolo!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keith, thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that Julio went above and beyond for you during your visit. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Oil change wait time
I came in for an oil change and tire rotation and was told less then 2 hours it took 2 and a half. I understand the shop is busy but that is a long time.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we appreciate you taking the time to provide us with your positive feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Great service
The female service staff is very kind and gave an excellent customer service. That is why we keep coming back to Rotolo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ziad, thank you for taking the time to submit this amazing feedback. We're elated to hear that our team member provided you with an excellent customer service. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Great service, very attentive
I honestly know that Wanda made our visit that much special. If I could give her 100 stars personally, I would! She was the best! Angelica also made the visit pleasurable. Thank you guys for everything! PS. The only issue we encountered was the molding on the left passenger side. We were told to take it to the service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rebeca, we really appreciate you taking time to write this nice feedback about our dealership. Wanda is a valuable member of our team and we appreciate everything she does. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, Mike Caposio | General Manager | Mike@rotolo.com