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Colley Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (73 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (73 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Clean Facilities but needs more employees.

Everything was nice and went smooth, only problem was the long wait to do an oil change. I do believe that 4 hours of wait to get my car oil changed seems too excessive. I was told it would be 3 hours initially since its a Saturday but even with that you can't say that the length of time is still reasonable?

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience !

This is the third car from Colley in 7 years or so. To be honest, I didn't like Colley Ford because we had a bad experience in 1997. However, things change and now I wouldn't go anywhere else. I'm glad to see that Matt is back as he was very helpful but Nick truly put up with me and was great through the entire sales process. Nick was percistant and was there every step of the way. I hope Ford recognizes him for what a great salesperson he is. It was also great meeting C J Colley.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are glad to be a part of your pleasurable experiences. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.

Great experience

Purchased a 2015 Edge, had looked at couple of other dealerships and some on-line. Nick was great, asked what I wanted and then went looking and within 10 minutes called back and had found a couple of vehicles. He had great pricing which made the choice between the two vehicles easy. At the dealership things were pretty straight forward, discussed my interest in a couple of the usual extras ( extended warranties etc) very reasonable prices and the deal was done. A couple of follow up phone calls from the dealership to make sure we were happy and that things had been done and explained properly. So far a very pleasant experience and can highly recommend you call or go in and see Nick Wilson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for your feedback, A. Rodriguez. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need any help, please give us a call!

Great Service!!

I leased a Ford Fusion. They helped me get into a vehicle that is not only affordable but is very nice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford Edge

We have recieved the very best service in several cars we have gotten from your dealershi..The staff is always pleasent is works with getting us the best deals possible.....Its always a pleasure to come to Colly ford which we will again in the future the new Ford Edge that we got is a very safe and sporty looking vechile....Just love it.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Colley Ford Glendora, CA

I had the most amazing experience buying my 2016 Ford Fusion with Nick Wilson at Colley Ford in Glendora, CA. He started helping even before I got to the dealership by e-mail. He went above and beyond to satisfy me. His manager Corey Davis also went above and beyond to get me the deal I wanted. Overall I would highly recommend Colley Ford in Glendora, CA to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honest and polite

They could have charged me when my transmission went out but instead they did all the work and supplied the parts free. This was due to a recall, but I had not heard of it. So they could have taken advantage of me but did not. They were polite and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New Car Buying Experience

Eric Rickett was most helpful and kind and did a fantastic job!!! He answered all of our questions and was very informative. Thank you, Eric!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pleased with my service experience

I had my 2012 Fork Focus Titanium serviced at Colley, and the service person was very kind and helpful, and my car was ready when they said it would be, and I was quite happy with the service people, and the service I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy you had such a positive experience with us, Michael! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!

Excellent dealership!!!! Amazing staff!!!!

We arrived at the dealership 5 minutes before closing. There were no more customers on the lot. A salesman came out right away - Tyson. He was awesome! He was ready to go home. He was extremely helpful. He let us test drive an Explorer. He then took my info to qualify me - The Ford finance was gone already. He said he would call me back by 9 the next morning. He called me right on time and told me that that I was approved!!! At that time I decided to go for a Fusion. Tyson was very knowledgeable. He answered every question I had on the spot! From Tyson, the sales manager and Norma in finance these guys are EXCELLENT professionals!!! Norma in finance was Awesome! Not to mention we came on Labor Day so you fed us as well! Great experience!!! Top notch dealership! I will recommend them to everyone I know!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Corey, for the glowing review! Thanks again for the great review of Colley Ford!