Reviews
I brought my 2016 f150 in for a new starter And Brandon had the price and estimated finish time back to me within a few hours. Workmanship has been great
I brought my 2016 f150 in for a new starter And Brandon had the price and estimated finish time back to me within a few hours. Workmanship has been great
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad our service team promptly updated you on the estimated completion time for your 2016 Ford F-150. Hearing that you're pleased with the quality of the starter replacement means a lot to us.
Daniel in service dept is excellent. Very helpful , understood our concerns. And everyone in service area were so cordial and great to deal with.
Daniel in service dept is excellent. Very helpful , understood our concerns. And everyone in service area were so cordial and great to deal with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you found our service team helpful and courteous means a lot to us. Our team is pleased we could understand and address your concerns during the service on your Ford Escape.
The Colley Service Department in my experience has always gone above & beyond to help me out with my vehicle…. All the time.
The Colley Service Department in my experience has always gone above & beyond to help me out with my vehicle…. All the time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating and for trusting our service department with your Ford Edge. Hearing that we consistently go above and beyond means a lot to our team.
I have been going to this dealership for over 20 years and never been disappointed.
I have been going to this dealership for over 20 years and never been disappointed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you’ve been happy with our service for over 20 years means a lot to our service team. We look forward to maintaining your Ford Explorer for many more visits.
Colley Ford fulfilled services under a couple of recalls and did an oil and filter change. A door had to be replaced under recall. Everything seems to have been done well. It also managed to finish the tasks by the estimated day. I was provided with a courtesy loaner compliments of Ford Motor Company for the period of the repair.
Colley Ford fulfilled services under a couple of recalls and did an oil and filter change. A door had to be replaced under recall. Everything seems to have been done well. It also managed to finish the tasks by the estimated day. I was provided with a courtesy loaner compliments of Ford Motor Company for the period of the repair.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the recall work and oil change on your Escape went smoothly and that you had your vehicle back by the expected date. Our service team was pleased to replace your door under recall and to provide a Ford courtesy loaner during the repairs. Thank you for the five-star rating.
Adrian in the service dept was so helpful! I called for a tire sensor and he alerted me that I had two recalls. I was able to schedule an appt to have my car picked up, hey what I needed done on my car and then they delivered my car back to my house! I just love that service!! Thank you!!
Adrian in the service dept was so helpful! I called for a tire sensor and he alerted me that I had two recalls. I was able to schedule an appt to have my car picked up, hey what I needed done on my car and then they delivered my car back to my house! I just love that service!! Thank you!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you loved the convenience of our pickup and delivery service for your Explorer means a lot to our service team. Our team is pleased we could handle your tire sensor replacement and address both recalls seamlessly.
"Extremely disappointed with how my 2020 Explorer Limited safety defect was handled. The vehicle has a catastrophic internal transmission failure (violent gear slipping and heavy slamming at 45 mph) causing a dangerous deceleration hazard in active traffic. Colley Ford's own technician ran FDRS diagnostics and officially verified that SSM 53876 is present, noting internal breakdown of Clutch Packs A, C, D, E, F, and the Low One-Way Clutch—which directly matches the hardware failures under active Federal Safety Recall 26S48 / 26V402. Despite their own shop grounding the vehicle as an extreme highway safety hazard, Ford Corporate and the dealership colluded to deny upfront diagnostic labor or alternative transportation, effectively holding my family's mobility hostage to force thousands of dollars out-of-pocket to expose a factory design flaw. Checked my vehicle out unresolved, and hand my complete corporate email logs over to outside compliance channels. Be incredibly careful servicing a recalled vehicle here—they will pass the buck to corporate and leave you completely stranded.
"Extremely disappointed with how my 2020 Explorer Limited safety defect was handled. The vehicle has a catastrophic internal transmission failure (violent gear slipping and heavy slamming at 45 mph) causing a dangerous deceleration hazard in active traffic. Colley Ford's own technician ran FDRS diagnostics and officially verified that SSM 53876 is present, noting internal breakdown of Clutch Packs A, C, D, E, F, and the Low One-Way Clutch—which directly matches the hardware failures under active Federal Safety Recall 26S48 / 26V402. Despite their own shop grounding the vehicle as an extreme highway safety hazard, Ford Corporate and the dealership colluded to deny upfront diagnostic labor or alternative transportation, effectively holding my family's mobility hostage to force thousands of dollars out-of-pocket to expose a factory design flaw. Checked my vehicle out unresolved, and hand my complete corporate email logs over to outside compliance channels. Be incredibly careful servicing a recalled vehicle here—they will pass the buck to corporate and leave you completely stranded.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Colley Ford is always professional and efficient in my service needs. I trust their work.
Colley Ford is always professional and efficient in my service needs. I trust their work.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you trust our work and find our service professional and efficient on your Ford Expedition is rewarding. Lee and our service department appreciate your continued confidence.
Very Pleased with the appointment scheduling, the professionalism in checking in my vehicle, and the service maintenance provided on my 2018 F-150
Very Pleased with the appointment scheduling, the professionalism in checking in my vehicle, and the service maintenance provided on my 2018 F-150
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that scheduling your appointment and our check-in process for your 2018 F-150 met your expectations means a lot to our service department. We’re glad our technicians could provide the professional maintenance your truck required.
Outstanding service from Daniel A. Rodriguez. The only exception was when my car was in the parking lot waiting to be delivered to the customer.
Outstanding service from Daniel A. Rodriguez. The only exception was when my car was in the parking lot waiting to be delivered to the customer.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found the service on your Ford Escape outstanding means a lot to our service team. We apologize for the wait while your Escape was awaiting delivery in our lot and appreciate your patience and five-star review.