Mitch Smith Chevrolet

They were very easy to deal with and Eric was a huge help with my purchase

On August 27, I reached out to GM Customer Care requesting help with my disabled 2025 2500 Silverado. Customer care offered transport to the nearest dealership which happened to be Mitch Smith Chevrolet in Cullman. Corey Calvert was the customer service representative who was assigned to my truck. I spoke to him on August 28 letting him know that I would be out of town until Wednesday, September 3 and would require a loaner vehicle upon arrival. He assured me he would have something and that he would get me on the list to receive a loaner. On Wednesday, September 3, I called the dealership asking what time the loaner would be ready for me to pickup. No one at the dealership was aware of the issue or that I needed a loaner vehicle. Later that afternoon, I went by the dealership to address the issue on site. Miraculously, Jacob, the guy who handles the loaner program, found a loaner for me. It just so happened to be the same Silverado EV RST which I had ordered over 2 years ago and had arrived at the dealership in November 2024. I refused delivery of the truck because the MSRP was quite more expensive than originally advertised; in addition I think there was a hefty dealer mark up on the truck too, but I don’t remember that exactly. I drove the loaner for nearly six weeks. During that time, I stopped by the dealership to speak with Oscar Ramirez, the salesman I usually work with inquiring about adding another truck to one of my company's service truck fleet. Jacob, the loaner guy, approached me to discuss how well the EV pulled. I told him it did great. No complaints. A couple of weeks later, when I turned the loaner in, the general manager, Tim Calvert, advised me that if I were to have been in an accident while towing that I would not have been covered by their insurance. Jacob, the loaner guy, never addressed this with me. Not even a few days later, the truck had to go back to the dealership. The transmission, 4wd, and engines electrical system issues were not resolved. When I took the truck back to the shop, the service manager blew me off and completely disregarded when I was trying to explain to him that the truck was still downshifting with no warning and not upshifting under acceleration. The next day, the truck did this 3 times within the same one way drive. I immediatle took the truck back to the dealership. I called the dealership and requested to speak with Tim Calvert, the general manager, to let him know I was coming. When I arrived at the dealership, Tim Calvert got in the truck with me and we rode around for around 30 minutes. The truck presented the same issues several times. Tim Calvert even recorded several videos of the issues including the onstar diagnostic report and feedback the automated system provided. When we arrived back at the dealership, Jacob, the loaner guy, approached me in the truck. I let him know in no uncertain terms just exactly what I thought about the way he failed to inform me of their dealership's loophole in the their insurance clause. I was not in anyway polite, respectful, or kind with my words - quite the opposite. Imagine yourself being put in a position where you would be personally held liable for damages related to an accident where you were not insured, not to mention the liability for damages to the loaner and your own personal property. They did not have a loaner available and I would have to come back later that day to get one. When later came, I arrived at the dealership to pickup a loaner. I was met by Tim Calvert, the general manager, who walked me outside, handed me the keys to my still disabled truck, and he informed me that the dealership's owner had directed him to tell me their dealership would not be making repairs to my truck - I was blatantly refused service after pointing out the continued gaps in their service team's communication and the negligence of the loaner guy, Jacob.

I had an outstanding and pleasant buying experience and will make this place my dealership for a lifetime.

Dylan and team were great. Answered any questions I had and worked to get me the best deal.

Mitch Smith Chevrolet! Good folks! Always take care of me! I highly recommend them to anyone!

Purchased a 2024 Toyota Camry today with Eric Laney as my salesman. I was just casually looking at cars on the lot and he came out and greeted me. Explained to me the features of a couple of Camry’s they had. Took it for a test drive and after my many questions for him, we made a deal. There was zero pressure to buy and our conversation was enjoyable. It was very nice to just look at vehicles without being harassed (for lack of better words) and to feel obligated to buy. I highly recommend Mitch Smith Chevrolet and ask for Eric if you’re in the market for a vehicle. I drove up from County Line, AL in Blount County and made the switch to Mitch. You’ll be glad you did too!

Purchased a new truck through Eric this week, the process was efficient and he helped me have after market upgrades installed. Thanks

Fantastic Service. From beginning to end I was fully taken care of. It's unheard of from my other Chevy Dealerships to get Corvette tires same day.

Corey always accommodates my need for routine service when I am in town so I don't have to schedule an appointment which means an 80-mile round trip. I means a lot to me.

I enjoy doing business with Oscar and Mitch Smith They have always been good to me.