Reviews
Excellent service department with a great customer service representative. Ethan was very cordial and communication was on point.
Excellent service department with a great customer service representative. Ethan was very cordial and communication was on point.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Eric was absolutely phenomenal! He was honest, and made sure I was getting the best car for ME. Highly recommend using him when using Mitch Smith here in Cullman.
Eric was absolutely phenomenal! He was honest, and made sure I was getting the best car for ME. Highly recommend using him when using Mitch Smith here in Cullman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I’m thrilled to hear that Eric provided you with such exceptional service at Mitch Smith Chevrolet. We strive to ensure every customer finds the perfect vehicle for their needs. I appreciate your recommendation, and we look forward to assisting you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet
Adam made this experience hassle free and easy to buy the vehicle. He went far and beyond whaat I expected a typical salesperson to do. Thanks to Adam and the dealership for making this process smooth, easy, with no pressure
Adam made this experience hassle free and easy to buy the vehicle. He went far and beyond whaat I expected a typical salesperson to do. Thanks to Adam and the dealership for making this process smooth, easy, with no pressure
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! I'm delighted to hear that Adam made your vehicle purchase hassle-free and exceeded your expectations. At Mitch Smith Chevrolet, our team strives to provide a smooth and pressure-free experience for all our customers. I appreciate your feedback, and we hope to see you again soon! Best Regards, Tim Calvert [email protected] | Mitch Smith Chevrolet
Excellent service department and great customer service I appreciate the care and respect that you give to your customers. Always a great experience at Mitch Smith Chevrolet.
Excellent service department and great customer service I appreciate the care and respect that you give to your customers. Always a great experience at Mitch Smith Chevrolet.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I’m thrilled to hear that you appreciate the excellent service and customer care at Mitch Smith Chevrolet. It's always our goal to provide a great experience for our customers. We look forward to seeing you again soon! Best Regards, Scott Browder [email protected] | Mitch Smith Chevrolet
Good service rendered. Appreciate the sheet that notes all of the items about my vehicle was checked.
Good service rendered. Appreciate the sheet that notes all of the items about my vehicle was checked.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Rodger! I’m glad to hear that you appreciated the detailed sheet outlining the checks performed on your vehicle. At Mitch Smith Chevrolet, our team strives to provide excellent service and thoroughness for our customers. We look forward to seeing you again! Best Regards, Sharon Smith Mitch Smith Chevrolet
Pretty easy experience it didn’t take long to get everything done before walking out the door
Pretty easy experience it didn’t take long to get everything done before walking out the door
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, Lane! I'm glad to hear that you had a smooth and efficient experience at Mitch Smith Chevrolet. We strive to make the process as easy as possible for our customers. We hope to see you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet
Go see Billy - He is THE man! He will make the deal happen for you! Bought several from him!
Go see Billy - He is THE man! He will make the deal happen for you! Bought several from him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I'm thrilled to hear you had a great experience with Billy at Mitch Smith Chevrolet. It's always our goal to make the car buying process as smooth as possible. I appreciate your continued trust in us, and we look forward to assisting you again in the future! Best Regards, Tim Calvert [email protected] | Mitch Smith Chevrolet
Excellent experience. Tiffany in Sales was exceptional, Sheila, who handled the purchase details, was amazing. Very professional, had the truck about which we had called already pulled to the front.
Excellent experience. Tiffany in Sales was exceptional, Sheila, who handled the purchase details, was amazing. Very professional, had the truck about which we had called already pulled to the front.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind review is greatly appreciated! I’m delighted to hear that you had an excellent experience with Tiffany and Sheila at Mitch Smith Chevrolet. It’s great to know they provided you with exceptional service and had your truck ready for you. I appreciate your feedback, and we hope to see you again soon! Safe travels in your new truck! Best Regards, Tim Calvert [email protected] | Mitch Smith Chevrolet
Have been purchasing all my vehicles from Mitch Smith Chevrolet for years. Great service and a great service department.
Have been purchasing all my vehicles from Mitch Smith Chevrolet for years. Great service and a great service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I appreciate your loyalty to Mitch Smith Chevrolet over the years. It’s great to hear that you’ve had great experiences with our service and service department. We look forward to continuing to serve you for many more years to come! Best Regards, Scott Browder [email protected] | Mitch Smith Chevrolet
Very disorganized. I was ignored for 10-15 minutes when I walked into the service area. My appointment for oil change was at 1. Got a message saying expected completion 5pm. I told them I had a dental appointment at 3 when I made the appointment. Went back to service area and told them if they hadn’t already started it. Forget it. Lady said they were working on it. They did get me out in time to make the appointment. Everyone in the waiting room was complaining about them for various reasons. No complaints at all on my purchase. I don’t plan to go back to that service department.
Very disorganized. I was ignored for 10-15 minutes when I walked into the service area. My appointment for oil change was at 1. Got a message saying expected completion 5pm. I told them I had a dental appointment at 3 when I made the appointment. Went back to service area and told them if they hadn’t already started it. Forget it. Lady said they were working on it. They did get me out in time to make the appointment. Everyone in the waiting room was complaining about them for various reasons. No complaints at all on my purchase. I don’t plan to go back to that service department.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Angela, I appreciate your feedback regarding the service department at Mitch Smith Chevrolet. It’s important for us to meet our customers' expectations, and I understand your frustration with the wait time and organization during your visit. If you would like to discuss this further, please feel free to reach out to me directly. Our team hopes to improve and provide a better experience in the future. Best Regards, Scott Browder [email protected] | Mitch Smith Chevrolet