Mitch Smith Chevrolet

Purchased a car here less than 10 days ago the check engine light came on. I called Tiffany my salesperson and informed her she was very HELPFUL no negative thoughts towards her, however she told me that she would check and see what could be done, Tiffany called me back and informed me that the managers said that there was nothing they could do to assist me and told her to make sure she encourages others to get the extended warranty. The extended warranty is expensive and I was looking into purchasing an warranty else where but low and behold I didn’t think that I would need it less than 10 days after purchasing a car. My thoughts would have been they would have been a little more helpful and concerned being that the purchase was less than 10 days old. Tiffany was great with the purchase! However the experience after is non compassionate.

Very very bad customer service. We found a vehicle we wanted for our upcoming family and went in to talk to a salesman. Billy Hulsey was the salesman. We sat down to put in an application and he basically told us we were broke and weren’t going to get anything. He never pulled our credit and would not even let us put in an application! He then proceeded to lecture us & talk down to us like we were children. We left there and went to Heath Attaway and got approved right away and drove an amazing car home that same day! It all worked out for us…but save yourself time and DO NOT go here. After talking with people around Cullman about our experience, we heard more bad things about Billy. Mitch Smith should really reevaluate their customer service standards.

Never heard back regarding my inquiry. Not sure what is needed these days to get a dealership to respond to customers!

I don’t have a problem with the salesman , my complaint is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical problems with lights messing up and trailer break messed up. Transmission has acted up but can’t find the problem. It’s been there two weeks and never moved out of the parking lot , he called them they said oh we couldn’t find anything wrong with it. It’s only got a few months warranty left . So we’re screwed when it runs out. We have bought 4 vehicles from here but never will again. This is ridiculous, I won’t ever recommend anyone to use this service department again!

I bought a 2016 Malibu here in October 2019 from Dylan and it was a piece of crap and lies.1. Every time I drove it and went to turn it off it would say shift the car to park and would put the car into accessory mode. The only way to make it go in park was by cranking the car and driving it forward and backing it up a few times or moving the gear shifter back and forth through the gears. They couldn't get it to do it for them at the shop but it happened to me all the time. (GM has a service bulletin on their website about this being a common issue and has the part needed and how to fix it)2. The back windshield leaked above the middle brake light so when it rained or I washed the car the headliner against the glass would be soaked. (They fixed that for free but made it seem like they were doing a favor)3 December 2019 (just under 2 months in) I drove it to Nashville. Just inside Tennessee the car went into reduced power mode and wouldn't go above 43mph. I called Mitch Smith and was told they didn't know but I could take it to a Chevrolet place. I started driving again and after about 10 miles it started driving normal. I was making a left turn into my hotel and almost got hit because it went back into reduced power mode. I went back out and it drove fine the rest of the night. The next morning when I went to leave it was back in reduced power mode. I took it to AutoZone and the engine light showed low oil pressure. I called Mitch Smith and still no help. By this point the car had started knocking. I let the car sit a hour and checked the oil and there wasn't enough in it to even show on the dipstick. I went to Walmart and got oil and it took almost all of a 5 quart jug before oil was on the dipstick. I called back and told them if I could get the car home I was bringing it to them the following Monday. They replaced a sensor and changed the oil and made me pay for the $55 oil change. They said they changed the oil, thoroughly inspected the car and serviced it before putting it up for sale????4. There was a problem with the accelerator/gas pedal and it would surge when you would go from a stop. You could put your foot on the gas and the car would either not move or barely move and then jump forward almost making you hit someone/thing. They couldn't duplicate this issue either and yet again GM knew about the issue but wouldn't do anything even after I called GM.I let Mitch Smith know that I didn't want the car because of all of the issues and that the motor probably wouldn't last as long as it should after being run empty of oil for who knows how long. I was told that they understood and they wanted to know what kind of car I was looking for and said to keep driving the car until they found me something else and would let me make an even trade no strings attached and they were going to send my car to auction because of all of the issues.I never heard from them but I checked their website daily and would see different cars being posted for sale but no one ever called me. I would call and text Dylan and he rarely EVER returned my calls or texts and if he did he would just brush me off. Finally he told me he'd let me know when he got something. Again never heard anything for about 2 months and he wouldn't answer my calls or texts. My dad texted him and Dylan answered him right back but still wouldn't contact me even though my name was on the bill of sale.I saw a VW Passat that they had got in so I called Dylan and he told me that we should be able to get me into it. I went straight from work on Friday and looked at it and drove it. He acted like he didn't really care one way or the other. I let him know that I wanted it and he said we could do it. I reminded him that he told me an even trade with NO strings attached and he agreed. I came back the next day with my dad to look it over again and Dylan wasn't there but he had left the paperwork with another salesman. Dylan called me after the salesman called him and told me I needed to wait until he was there. I asked him what was going on and he told me that I was going to have put a down payment on the VW and the payment would be more than my $444.24 I had. I asked him what happened to an even trade no strings attached and he started giving me the run around and told me that I was being rude and he didn't like when people he's trying to help aren't nice to him. Well lying to someone multiple times and selling them a piece of crap car isn't helping someone. After this I never heard from him anymore so I guess that shows what he thought of me as a customer. He's known my dad for around 18 years and has sold my parents 6 vehicles between Mitch Smith and Bremen Motors.Since I had no choice I kept driving the piece of crap until I got lucky and wrecked and totaled it in January 2021. Thankfully between car insurance and gap insurance it was fully paid off. The lady in Mitch Smith's finance department was very helpful with getting me the information for my gap insurance since that wasn't provided to me when I bought the car. Now I have a very nice VW Passat for $277.50 a month that I got at Sand Mountain Toyota.

Dropped it off for oil change,tire rotation,picked it paperwork indicated that work was done.i had left a mark on a tire.so the rotation was no done.i brought it up.acted like I was crazy for even mentioning it

Looking to buy a used car for my daughter and they raised the price on the offer 1400$ from the sticker price. They also said her car she was trading in was totaled when it wasn't.

I've been using the service department for several years without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. No need for a/c then but it was working. Till this Tuesday, so I took it in. They said to leave it and they would get to it asap. Today, Thursday, they still haven't touched it, and I need it for work. No loaner I'm told. So apparently if they don't fix it, instead of being a priority, they just let it sit until they have time. I'm on a "list" for a loaner, so I took my car home with no air still. Being a long time customer or fixing their screwup doesn't matter to them at all.

In June 2020 Janice and I witnessed our daughter purchase a 2021 Trailblazer from Oscar Ramirez at Mitch Smith. Mr. Ramirez was very knowledgeable, courteous and made her feel very comfortable with her first vehicle purchase. We brought the trailblazer for the first oil change in November and had a great experience with the service department. My wife, Janice test drove a 2021 Trax while we were waiting for service. I called Mr. Ramirez for questions who again was a great help. He searched and found the vehicle that had all my wife wanted and made the process very convenient to purchase. I purchased the Trax on December 11th. Oscar was a huge part of the purchase of two vehicles for our family. We would like to say Thank you and will recommend Mitch Smith and Mr. Ramirez any chance we get in the future. The Cochran Family

I purchased a brand new 2017 Chevrolet Sonic from them and had 32,000 miles on it when I started having problems they never did fix it, I do not know how many miles I have on the car, which cannot be more than 45,000 miles on it because the electronic information center stopped working around 42,000 miles. I would not take a Chevrolet from this dealership if they were giving them away. I hope General Motors goes bankrupt, oh wait, they did and we bailed them out and they still do t want to honor their product. GM builds. Rap and their service at this dealership is worse than crappy