Mitch Smith Chevrolet

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Statement

4.7
(123 reviews)
Visit Mitch Smith Chevrolet
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Service Sales
Monday 7:30am–5:00pm 8:00am–6:00pm
Tuesday 7:30am–5:00pm 8:00am–6:00pm
Wednesday 7:30am–5:00pm 8:00am–6:00pm
Thursday 7:30am–5:00pm 8:00am–6:00pm
Friday 7:30am–5:00pm 8:00am–6:00pm
Saturday Closed 8:00am–5:00pm
Sunday Closed Closed
New (256) 460-4326 (256) 460-4326
Used (256) 460-4325 (256) 460-4325
Service (256) 841-3418 (256) 841-3418

Inventory

See all 108 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2009.
Serving you from Cullman AL Mitch Smith Chevrolet has the Chevy you?re looking for. Located near I-65 at 1655 Cherokee Ave SW we?re an easy drive from Birmingham or Huntsville. In addition to our convenient location our excellent selection of new and used Chevy cars trucks and SUVs makes us an excellent choice if you?re looking for a Huntsville AL or Birmingham Chevrolet dealership. Let your Cullman Chevy dealer help get you into your next Chevrolet car truck or SUV! Check our website for service specials.
The home of NO DOC FEE!!!

Service center

Phone number (256) 841-3418

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.7
(123 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
1.0

I don’t have a problem with the salesman , my complaint...

I don’t have a problem with the salesman , my complaint is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical problems with lights messing up and trailer break messed up. Transmission has acted up but can’t find the problem. It’s been there two weeks and never moved out of the parking lot , he called them they said oh we couldn’t find anything wrong with it. It’s only got a few months warranty left . So we’re screwed when it runs out. We have bought 4 vehicles from here but never will again. This is ridiculous, I won’t ever recommend anyone to use this service department again!

Dealer response

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

1.0

I bought a 2016 Malibu here in October 2019 from Dylan...

I bought a 2016 Malibu here in October 2019 from Dylan and it was a piece of crap and lies.1. Every time I drove it and went to turn it off it would say shift the car to park and would put the car into accessory mode. The only way to make it go in park was by cranking the car and driving it forward and backing it up a few times or moving the gear shifter back and forth through the gears. They couldn't get it to do it for them at the shop but it happened to me all the time. (GM has a service bulletin on their website about this being a common issue and has the part needed and how to fix it)2. The back windshield leaked above the middle brake light so when it rained or I washed the car the headliner against the glass would be soaked. (They fixed that for free but made it seem like they were doing a favor)3 December 2019 (just under 2 months in) I drove it to Nashville. Just inside Tennessee the car went into reduced power mode and wouldn't go above 43mph. I called Mitch Smith and was told they didn't know but I could take it to a Chevrolet place. I started driving again and after about 10 miles it started driving normal. I was making a left turn into my hotel and almost got hit because it went back into reduced power mode. I went back out and it drove fine the rest of the night. The next morning when I went to leave it was back in reduced power mode. I took it to AutoZone and the engine light showed low oil pressure. I called Mitch Smith and still no help. By this point the car had started knocking. I let the car sit a hour and checked the oil and there wasn't enough in it to even show on the dipstick. I went to Walmart and got oil and it took almost all of a 5 quart jug before oil was on the dipstick. I called back and told them if I could get the car home I was bringing it to them the following Monday. They replaced a sensor and changed the oil and made me pay for the $55 oil change. They said they changed the oil, thoroughly inspected the car and serviced it before putting it up for sale????4. There was a problem with the accelerator/gas pedal and it would surge when you would go from a stop. You could put your foot on the gas and the car would either not move or barely move and then jump forward almost making you hit someone/thing. They couldn't duplicate this issue either and yet again GM knew about the issue but wouldn't do anything even after I called GM.I let Mitch Smith know that I didn't want the car because of all of the issues and that the motor probably wouldn't last as long as it should after being run empty of oil for who knows how long. I was told that they understood and they wanted to know what kind of car I was looking for and said to keep driving the car until they found me something else and would let me make an even trade no strings attached and they were going to send my car to auction because of all of the issues.I never heard from them but I checked their website daily and would see different cars being posted for sale but no one ever called me. I would call and text Dylan and he rarely EVER returned my calls or texts and if he did he would just brush me off. Finally he told me he'd let me know when he got something. Again never heard anything for about 2 months and he wouldn't answer my calls or texts. My dad texted him and Dylan answered him right back but still wouldn't contact me even though my name was on the bill of sale.I saw a VW Passat that they had got in so I called Dylan and he told me that we should be able to get me into it. I went straight from work on Friday and looked at it and drove it. He acted like he didn't really care one way or the other. I let him know that I wanted it and he said we could do it. I reminded him that he told me an even trade with NO strings attached and he agreed. I came back the next day with my dad to look it over again and Dylan wasn't there but he had left the paperwork with another salesman. Dylan called me after the salesman called him and told me I needed to wait until he was there. I asked him what was going on and he told me that I was going to have put a down payment on the VW and the payment would be more than my $444.24 I had. I asked him what happened to an even trade no strings attached and he started giving me the run around and told me that I was being rude and he didn't like when people he's trying to help aren't nice to him. Well lying to someone multiple times and selling them a piece of crap car isn't helping someone. After this I never heard from him anymore so I guess that shows what he thought of me as a customer. He's known my dad for around 18 years and has sold my parents 6 vehicles between Mitch Smith and Bremen Motors.Since I had no choice I kept driving the piece of crap until I got lucky and wrecked and totaled it in January 2021. Thankfully between car insurance and gap insurance it was fully paid off. The lady in Mitch Smith's finance department was very helpful with getting me the information for my gap insurance since that wasn't provided to me when I bought the car. Now I have a very nice VW Passat for $277.50 a month that I got at Sand Mountain Toyota.

Dealer response

Our team has acknowledged this review.

1.0

I brought it for oil change and tire rotation,pick

Dropped it off for oil change,tire rotation,picked it paperwork indicated that work was done.i had left a mark on a tire.so the rotation was no done.i brought it up.acted like I was crazy for even mentioning it

Dealer response

Sam, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

1.0

Not dumb

Looking to buy a used car for my daughter and they raised the price on the offer 1400$ from the sticker price. They also said her car she was trading in was totaled when it wasn't.

Dealer response

Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your earliest convenience. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

1.8

I've been using the service department for several years...

I've been using the service department for several years without a problem. But my a /c quit working last week so I took it in and left it la s t Tuesday. They kept it a couple of days and I picked it up. No need for a/c then but it was working. Till this Tuesday, so I took it in. They said to leave it and they would get to it asap. Today, Thursday, they still haven't touched it, and I need it for work. No loaner I'm told. So apparently if they don't fix it, instead of being a priority, they just let it sit until they have time. I'm on a "list" for a loaner, so I took my car home with no air still. Being a long time customer or fixing their screwup doesn't matter to them at all.

Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

Consumer response

Although no one called me, I called Monday at lunch to see if a loaner had become available. Miraculously, one had "just become available". Today, Friday, I've not had a phone call all week, so I went by to check on it. Since Corey was at lunch, Mike checked with Corey for me and said it had not been touched all week. He got Scott for me and told service people to get to work on it. Scott and Mike were both very helpful. Now I'm going to be out an additional $600, and had three weeks of struggling to get something done. Scott says my car will be ready by closing today. I do wonder if the hose was really needed, but that's ok. My main issue is with the lack of concern shown by certain employees. Mitch Smith has always been good to me in the past and I hope this doesn't happen again.

5.0

In June 2020 Janice and I witnessed our daughter purchase...

In June 2020 Janice and I witnessed our daughter purchase a 2021 Trailblazer from Oscar Ramirez at Mitch Smith. Mr. Ramirez was very knowledgeable, courteous and made her feel very comfortable with her first vehicle purchase. We brought the trailblazer for the first oil change in November and had a great experience with the service department. My wife, Janice test drove a 2021 Trax while we were waiting for service. I called Mr. Ramirez for questions who again was a great help. He searched and found the vehicle that had all my wife wanted and made the process very convenient to purchase. I purchased the Trax on December 11th. Oscar was a huge part of the purchase of two vehicles for our family. We would like to say Thank you and will recommend Mitch Smith and Mr. Ramirez any chance we get in the future. The Cochran Family

Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

1.4

I purchased a brand new 2017 Chevrolet Sonic from them...

I purchased a brand new 2017 Chevrolet Sonic from them and had 32,000 miles on it when I started having problems they never did fix it, I do not know how many miles I have on the car, which cannot be more than 45,000 miles on it because the electronic information center stopped working around 42,000 miles. I would not take a Chevrolet from this dealership if they were giving them away. I hope General Motors goes bankrupt, oh wait, they did and we bailed them out and they still do t want to honor their product. GM builds. Rap and their service at this dealership is worse than crappy

Dealer response

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

4.8

Excellent Purchase & Service

In August, 2019 I purchased a new Silverado from Mitch Smith. My salesman was Adam Aker who was very knowledgeable and helpful. After landing on a sales price I took delivery. As you know, the 2019 Silverado was a major body change by Chevy and with that comes the recalls. I did have several recalls that involved both the service department and body shop. Cory in the service department is awesome along with all the folks who work in the body shop. Adam and the used car manager Randy made sure I had a loaner vehicle each time I had to bring the truck in for a recall. Oh yeah, let's not forget the ladies who work in cashiering. They spent a while with me one day at the end of their shift ensuring that I could use my Chevy 'points' to help lower a service fee. Basically, Mitch Smith has some really good customer service in every department.

Dealer response

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

4.3

Great experience and good service

The sales person I was dealing with was super helpful and I ended up buying my truck from there. My only complaint would be that the truck was not detail when I got it. There was dirt and stuff in the running boards and in some areas.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

5.0

Fantastic

Samuel Tucker is the absolute best most honest salesman I have ever dealt with ! He took the time and didn’t rush me with my decision whatsoever and continues to check on me after sale . I would wholeheartedly recommend him and will to anyone wanting a relaxed car buying experience !!

Dealer response

Shannon, reviews like yours are truly a breath of fresh air! Samuel is truly an invaluable asset and we appreciate everything that he does. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that we can do for you. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

Read all 123 reviews