Reviews
Write a reviewGoes beyond regular service
It was a pleasant surprise to have our car washed and detailed and the tank filled with gas. Whoever detailed it even folded our jackets and placed the dog toys in a plastic bag!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sara, we appreciate you writing this amazing review of our dealership! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that our service team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this review and we look very forward to seeing you again in the future! Sincerely, Mike Headrick | ISM
Great deal without pressure
Prater Ford is a friendly, smaller dealership where you can get a fair deal without being pressured. Sarge (Ralph) and Mike are knowledgeable and great to deal with. We found a used car on line, went to test drive it, and made a deal in a matter of minutes after the test drive. Mr. Prater even came by to chat - again, no pressure. I live about an hour away and had never heard of Prater Ford. I'm so glad we found them thru cars.com. I love my almost-new used Expedition!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing about your visit with us and congratulations on the purchase of your new vehicle! I'm sure you are continuing to enjoy it and we are happy to hear that our sales team took great care of you. Ralph and Mike are assets to Prater Ford and it is encouraging to hear that they impressed you by delivering pressure-free service. Thank you for your recommendation and remember to check out our Facebook page for access to the special offers and service coupons! Sincerely, Mike Headrick | ISM
Great service!
Got The Works Service on our 2013 Fusion, very fast and friendly service dept. I had to wait on the car and was in and out in no time. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you for the kind words! We're delighted to hear that your entire experience at our dealership was excellent. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, be sure to follow us on Facebook and Twitter for first access to service specials and promotional offers. We appreciate the recommendation and we look forward to your continued patronage of our dealership! Sincerely, Mike Headrick | ISM
Mike Hoeker
On morning of April 10th we were traveling north on I75 and the diesel exhaust fluid "alarm" was going off. We had just put in 2 gallons and decided to pull into this Ford dealer to have the truck looked at. The service department was so very helpful, put our minds at ease, and immediately worked on it. The poured in over 2 gallons of exhaust fluid, checked the level, reset all computer settings, at no charge. I did purchase another 2.5 gallons, and the owner gave us very good directions to get back onto the highway. We followed his directions, passing through the fair town of Calhoun, which we found to be very nice in it's southern charm. We highly recommend this business if you ever find yourself in need of of some service or vehicle attention. We will if we are passing through and have some vehicle difficulties.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike and Barb, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Our staff will love hearing that their services were appreciated. Take care and be sure to follow us on Facebook and Twitter to find outstanding service specials! Sincerely, Mike Headrick | ISM
Best car buying experience ever!
After an exhaustive and disappointing online search by both my husband and myself, we found a ray of light at Prater. From the first moment to the last it was a very pleasant experience. They responded quickly to our inquiry. Upon our arrival we were treated like family by the whole team, including the owner with whom we had a nice chat. We left not feeling like customers, but like family. We didn't think this kind of customer care existed any longer, but it does at Prater Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Joey and Melanie! We're thrilled to hear that our entire sales team was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We hope you're enjoying your new vehicle and we look forward to working with you again soon! Sincerely, Mike Headrick | ISM
great job 10+
we had not bought a car in a long time, we had A LOT OF QUESTIONS, all the staff were very nice and answering all of our questions case in point I had a question for ralph SARGE ramos about the 2014 fusion if it had a internal timeing belt he said he didn't know but we would find out we drove to the service center ask the service tech mr .prater he looked it up have me all the info I needed that tells me you care and are not trying to hide anything GREAT JOB GUYS 10+
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, it's great to hear that you experienced an efficient and enjoyable visit to Prater Ford. That's precisely the goal we aim to achieve with each and every customer and I'm glad Ralph and Mr. Prater showed you that personally. Enjoy your Ford and be sure to contact us down the road with all of your automotive needs. Also, find us on Facebook and Twitter to stay up to date with service department specials! Sincerely, Mike Headrick | ISM
great dealership
The staff is always friendly and courteous. They call if there is something that needs addressed before fixing. They let me know the prices to have the work done before finishing, They always have a smile on their faces when I come in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Our staff will love hearing that their services were appreciated. We look forward to seeing you again and be sure to follow us on Facebook and Twitter to find outstanding service specials! Sincerely, Mike Headrick | ISM
Friendly Hometown Dealership
Found a great deal on my daughter's first car. Smooth transaction, great service, and felt very comfortable doing business with Prater Ford. Will definitely consider for my next purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BYoung, your kind words mean a lot to us. It is always rewarding to hear when our team delivers the top notch service you described. We know how stressful the car buying process can be so its a pleasure to hear you were taken care of. We hope your daughter is enjoying her new Ford and we look forward to your next visit! Sincerely, Mike Headrick | ISM
Good service, Great people
I like the friendly staff and how they always take care of any problems that I may be having. I feel I can rely on them.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, we appreciate you taking the time to leave us this positive feedback. Providing one of a kind service is one of our top priorities. We are so happy to hear our team was able to personally show you that. We look forward to seeing you again! Sincerely, Mike Headrick | ISM
Great place to buy a vehicle
Friendly atmosphere. When I got there truck was ready to go. Did not take long doing the paperwork and we were on our way. Dealership went out of their way to make us happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new vehicle, James! We're thrilled to hear that our sales team was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We hope you're enjoying your new Ford and we look forward to working with you again soon. Sincerely, Mike Headrick | ISM