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Anderson Ford, LLC

(467 reviews)

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Reviews

(467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Anderson Ford, LLC from DealerRater.

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The 2 young men John and Noah were first class and very knowledgeable and such a pleasure to work with

The 2 young men John and Noah were first class and very knowledgeable and such a pleasure to work with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your feedback. We're glad our team provided knowledgeable service. We appreciate you choosing Anderson Ford.

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We had a wonderful experience at Anderson Ford! Bruce and Scott got me a great deal on a new Bronco. Will definitely recommend them to anyone looking for a wonderful experience buying a new vehicle.

We had a wonderful experience at Anderson Ford! Bruce and Scott got me a great deal on a new Bronco. Will definitely recommend them to anyone looking for a wonderful experience buying a new vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate your recommendation and are glad you had a positive experience purchasing your Bronco. Thank you for choosing Anderson Ford.

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Everyone was very friendly.I was given the best offer that I could have ask for.

Everyone was very friendly.I was given the best offer that I could have ask for.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team was friendly and you received a great offer. We appreciate your feedback at Anderson Ford.

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Anderson Ford has officially earned the title of the most incompetent service department I have ever dealt with. I brought my vehicle in because the AC stopped working — not because I wanted “routine maintenance.” After paying THOUSANDS for an extended warranty specifically meant to protect me from major repair costs, your solution was to dismiss an actual leak as “maintenance” so you wouldn’t have to properly cover or repair it. And not only did you fail to fix the issue… somehow the vehicle came back WORSE. This is now the THIRD time your dealership has either misdiagnosed or completely failed to repair my vehicle correctly. Three times. At this point it stops looking like incompetence and starts looking like negligence. As a widow raising five children, I don’t have unlimited time, money, or emotional energy to repeatedly bring a vehicle back for the same unresolved problems while being treated like I don’t understand the difference between routine maintenance and a leaking AC system. People buy extended warranties because they expect peace of mind — not loopholes, excuses, and service departments that shrug their shoulders while sending customers back out in broken vehicles. The complete lack of accountability, communication, and actual repair work is honestly disgraceful. I would strongly advise anyone considering Anderson Ford to think very carefully before trusting them with your vehicle or your money.

Anderson Ford has officially earned the title of the most incompetent service department I have ever dealt with. I brought my vehicle in because the AC stopped working — not because I wanted “routine maintenance.” After paying THOUSANDS for an extended warranty specifically meant to protect me from major repair costs, your solution was to dismiss an actual leak as “maintenance” so you wouldn’t have to properly cover or repair it. And not only did you fail to fix the issue… somehow the vehicle came back WORSE. This is now the THIRD time your dealership has either misdiagnosed or completely failed to repair my vehicle correctly. Three times. At this point it stops looking like incompetence and starts looking like negligence. As a widow raising five children, I don’t have unlimited time, money, or emotional energy to repeatedly bring a vehicle back for the same unresolved problems while being treated like I don’t understand the difference between routine maintenance and a leaking AC system. People buy extended warranties because they expect peace of mind — not loopholes, excuses, and service departments that shrug their shoulders while sending customers back out in broken vehicles. The complete lack of accountability, communication, and actual repair work is honestly disgraceful. I would strongly advise anyone considering Anderson Ford to think very carefully before trusting them with your vehicle or your money.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The buying experience was great. Worked directly with Griffin to get an out the door price on a new Expedition via email. He worked hard to find a few options at other dealerships that matched the build we wanted. The offer came in about $2,500 lower than any other dealers. The purchase process was simple with Floyd and they even delivered the Expedition to my driveway.

The buying experience was great. Worked directly with Griffin to get an out the door price on a new Expedition via email. He worked hard to find a few options at other dealerships that matched the build we wanted. The offer came in about $2,500 lower than any other dealers. The purchase process was simple with Floyd and they even delivered the Expedition to my driveway.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience with Anderson Ford. We appreciate your detailed feedback about the buying process and delivery.

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We’re very happy with the purchase experience! Bruce worked all day to get us the truck we wanted. Everyone were easy to work with.

We’re very happy with the purchase experience! Bruce worked all day to get us the truck we wanted. Everyone were easy to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Anderson Ford. We appreciate your feedback about our team’s effort. We’re glad you’re satisfied with your purchase.

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They were very helpful and took the time to explain everything and answer all my questions. Definitely recommend buying a vehicle from them

They were very helpful and took the time to explain everything and answer all my questions. Definitely recommend buying a vehicle from them

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Was very pleased with my experience purchasing a used truck from John at Anderson Ford. John and Shane Hopper did a exceptional job working with me on numbers and accommodating what I wanted.

Was very pleased with my experience purchasing a used truck from John at Anderson Ford. John and Shane Hopper did a exceptional job working with me on numbers and accommodating what I wanted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Anderson Ford. We're glad the used truck purchase process met your needs. We appreciate your feedback.

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Bruce was friendly, professional ànd helpful. Made a possibly stressful situation easy. We love our truck and enjoyed working with Bruce.

Bruce was friendly, professional ànd helpful. Made a possibly stressful situation easy. We love our truck and enjoyed working with Bruce.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad our team made the truck buying experience smooth for you. Thank you for choosing Anderson Ford. Enjoy your new truck.

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Noah was very fast and professional and honest too. Great job I’m happy w the truck and the deal .

Noah was very fast and professional and honest too. Great job I’m happy w the truck and the deal .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Anderson Ford. We're glad you are satisfied with the truck and the deal. We appreciate your feedback.

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